National Account Manager - Roadshow Operations

National Account Manager - Roadshow Operations

Cydcor · Agoura Hills, United States (Remote) · Full-time · Posted 2026-10-09

Salary: USD 80,000–100,000

Workplace: remote

Department: Retail - 000035

Description

We are seeking a highly organized, results-driven National Account Manager to oversee the execution and performance of national retail roadshow and brand ambassador programs. This position combines hands-on operational management, remote field team oversight, client relationship management, and sales performance leadership.

The ideal candidate thrives in a fast-paced environment, excels at managing multiple priorities, and has demonstrated experience coordinating large-scale retail events or geographically dispersed field teams.

This individual will be responsible for ensuring events are properly staffed, launched, executed, and completed according to client expectations while proactively resolving operational challenges, maintaining strong client relationships, and driving program performance.

Success in this role requires a proactive, solutions-oriented leader who can independently manage day-to-day operations, anticipate potential issues, and ensure consistent execution across multiple events and markets.

Primary Duties and Responsibilities

• Event Operations & Logistics Management

• Oversee the day-to-day execution of national retail roadshow programs, ensuring events are properly staffed, launched, managed, and completed on schedule.

• Coordinate with our Field Sales Partners to manage event staffing, scheduling, representative assignments, and last-minute coverage needs.
• Monitor event execution across multiple locations and markets, ensuring compliance with client expectations and operational standards.
• Oversee event setup and breakdown schedules, ensuring all activities are completed accurately and on time.
• Coordinate with clients, field teams, and internal stakeholders to address inventory, shipping, event materials, and other logistical requirements.
• Proactively monitor upcoming events to identify and resolve potential staffing, scheduling, inventory, and logistical issues before they impact execution.
• Maintain accurate event schedules, operational records, and reporting to ensure visibility into program performance.
• Identify opportunities to improve operational processes, standardize workflows, and build scalable systems that support consistent execution across multiple events and markets.

• Manage multiple competing priorities while ensuring deadlines and client commitments are consistently met.

• Field Team Management & Performance

• Serve as a primary point of contact for geographically dispersed Field Sales Partners.

• Ensure field teams understand and consistently execute client expectations, program requirements, and operational procedures.
• Monitor representative attendance, event readiness, and overall execution quality.
• Coordinate with Field Sales Partners to ensure representatives complete required training and are prepared for assigned events.
• Partner with Field Sales Partners to provide coaching resources, operational guidance, and performance feedback that support consistent field execution and improved sales results.
• Establish accountability for operational standards, sales performance, and client satisfaction.

• Respond promptly to field escalations and provide effective solutions to minimize disruptions to scheduled events.

• Client Relationship Management

• Serve as a primary liaison between assigned clients, Field Sales Partners, and internal support teams.

• Build and maintain strong client relationships through proactive communication, responsiveness, and consistent program execution.
• Manage client expectations regarding event schedules, staffing, operational performance, and sales results.
• Provide regular updates on program performance, operational challenges, and corrective actions.
• Collaborate with clients to identify opportunities to improve program execution, sales productivity, and overall account performance.
• Partner with internal departments to ensure client needs are addressed and program commitments are fulfilled.

• Support program launches, client initiatives, and opportunities for account growth.

• Sales Performance & Reporting

• Monitor sales performance across assigned programs, identifying trends, opportunities, and areas requiring improvement.

• Analyze operational and sales data to evaluate program effectiveness and develop actionable recommendations.
• Work with field leadership to implement strategies that improve sales productivity and achievement of client-specific KPIs.
• Prepare and maintain accurate reports related to event execution, staffing, sales results, and overall program performance.
• Ensure assigned programs consistently meet established operational, quality, and sales objectives.
• Identify opportunities to improve program efficiency, client satisfaction, and account profitability.

Requirements

Required Qualifications

• 3–5+ years of experience in retail field operations, experiential marketing, event management, national account management, or a related field.
• Demonstrated experience coordinating multiple simultaneous events, retail locations, or field operations across multiple markets.
• Experience managing or supporting geographically dispersed field teams or representatives.
• Strong organizational, logistical planning, and time-management skills, with the ability to manage multiple competing priorities.
• Proven ability to independently identify, troubleshoot, and resolve time-sensitive operational challenges.
• Experience managing client relationships and communicating effectively with internal and external stakeholders.
• Strong understanding of sales performance management, operational KPIs, and reporting.
• Excellent written and verbal communication skills, with a high level of professionalism and responsiveness.
• Strong proficiency in Microsoft Office, particularly Excel, and experience working with operational management or reporting platforms.
• Ability to thrive in a fast-paced, dynamic environment with frequently changing priorities.
• Willingness to work a flexible schedule, including occasional evenings and weekends, to support time-sensitive event operations.
• Ability to travel for client meetings, program launches, and field visits as needed.

Preferred Qualifications

• Direct experience managing Costco Roadshow programs or similar national retail event programs.
• Experience overseeing in-store demonstrations, retail brand ambassador programs, experiential marketing activations, or multi-location retail events.
• Familiarity with Costco, Sam's Club, or other major national retail environments.
• Experience coordinating event staffing, logistics, inventory, and field execution across multiple markets.
• Experience working with independent contractors, field sales organizations, or distributed workforce models.
• Background in consumer products, retail sales, or experiential marketing programs.

Working Conditions

• 100% remote position. Must be based in the Mountain or Pacific Time Zone.
• Occasional travel required for client meetings, program launches, and field visits.
• Flexible schedule required to support field operations across multiple time zones, including occasional evenings and weekends.
• Fast-paced, deadline-driven environment requiring strong organizational skills, responsiveness, and independent decision-making.

Benefits

• 100% remote flexibility (with occasional travel to client sites and events).
• Career growth opportunities in national account management, retail operations, and experiential marketing.
• Exposure to cross-functional teams, including sales, finance, operations, and field leadership.
• Starting at $80,000 base salary + bonus opportunity.
• Full benefits package.

About Cydcor

Cydcor is a leader in outsourced sales and marketing, partnering with Fortune 500 companies and emerging brands to drive customer acquisition and brand growth. With expertise in field execution and client results, Cydcor is trusted nationwide to deliver scalable, high-quality programs.

Compliance Statement

Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.

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