Senior Technical Account Manager

What You’ll Do:

We are currently seeking an experienced Senior Technical Account Manager to join our Platform Operations Team. 

In this role, the SR. TAM will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. Our TAMs work with agency clients to deeply understand their business goals with a focus on achieving success using DeepIntent’s solutions. This role will report directly to our Sr. Director of Technical Account Management.  Primary job responsibilities include:

• Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients 
• Develop expert level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns
• Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business
• Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis
• Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics
• Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions 
• Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts
• Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights
• Develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing
• Oversee all billing and account reconciliation for assigned Self-Service accounts 

Who You Are: 

• 5+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus!
• You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights
• You are detail oriented and organized with experience managing multiple projects and accounts
• You have prior programmatic trading experience within an agency or 3rd party trade desk 
• Strong verbal and written communication skills
• Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $105,000 -$115,000. The base salary range takes into consideration each candidates skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings.