Customer Support Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region.

We’re looking to expand our Engineering Team in the Region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply.

Job Description

The Customer Support Engineer (CSE) will be part of the Lithuania Service Organisation, led by a group of dedicated Radio System & IP Network based professional engineers, who bring together a wide range of skills and experience that provide critical system support to Motorola Solution Mission Critical Customers both in Lithuania and across Europe. Such systems include Land Mobile Radio solutions, Software solutions such as WAVE and Mission Critical Broad Band Push to Talk (MCPTT), Command and Control solutions, through to Two-way Radio products.

We’re looking for talented, motivated, and committed Electronic/System/Computer Engineer to join us and help our customers in the MOMENTS THAT MATTER!

The CSE will be part of an engineering team who predominantly perform maintenance (Preventative and Reactive) activities, implementation of critical software patches, provide technical support during major Software upgrades, as well as providing technical support with system expansions, growing either the existing system or implementing new solutions. 

The CSE will be expected to travel to Customer locations to perform their duties.

Join our passionate, mission-driven team – we care about saving lives through technology!

Basic Requirements

• Successfully completed technical training or degree in the field of Telecommunications/IT (or a comparable Qualification)

• + 5 years of experience working in a similar field would be beneficial

• Good knowledge of the IP network architecture and its components

• Ability to work independently on complex technical tasks

• Ability to work in a team

• A strong willingness to travel for several days in Lithuania and abroad (Europe) is essential - 20% to 40% of travel

• Availability & willingness to perform On-call duty (24/7)

• EU citizenship with residence in Lithuania

• Willingness to undergo security screening by the Ministry of the Interior

• High degree of independence and assertiveness

• Excellent communication skills in Lithuanian & English (verbal, written and presentation)

• Class B driving license.

Highly Desirable (but not essential)

• Comptia Network+, Security+ certification

• RHEL administrator Level 1 Certification

We offer: 

• Base Salary: €28,000–€34,000 gross annually, depending on experience, skills, and knowledge

• Opportunity to gain hands-on experience in a fast-paced environment, working with a talented, international team to deliver innovative solutions

• Being part of a strong, team-oriented culture where different perspectives are valued and celebrated

• A solid Individual Development plan as Public Safety Technologies Engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions

• Training and broad development opportunities e.g. within Continuous Talent Development program

• Opportunity to gain industry recognized certification e.g. CompTIA, ITIL etc.

• Access to a vast range of on-line training, industry periodicals and e-books

• Annual bonus (depends on company performance)

• Annual salary increase (depends on company performance)

• Payment for on-call duty (approx. 20 % on top of regular salary)

• Medical allowance 

• Life insurance

• Travel insurance

• Employee assistance programme 

• Flexible working hours

• Remote work possibility

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Germany GmbH

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.