Inactive
C

Capgemini

Global consulting, technology services, outsourcing

Service Transition Manager - Application Support

Project ManagementPosted on Oct 29
Full-timeIn-person

About the Job

Requirements

  • At least 10 years of overall IT services experience, including 5–10 years in Service Transition or Transition Management roles, preferably in consulting, outsourcing, or global managed-services environments.
  • Experience managing large, complex transitions for Application Support, Application Maintenance Services, and Application Development, with understanding of L1/L2/L3 support models and steady-state operations.
  • Experience in sales support and transition solutioning, including estimation, solution development, RFP/RFI responses, due diligence, commercial inputs, and multi-tower transition planning.
  • Client-facing experience leading client orals, workshops, executive presentations, and solution-defense sessions with senior business and technology stakeholders.
  • Hands-on proficiency with Microsoft Project, PowerPoint, and Excel, including integrated scheduling, dependency management, resource planning, critical-path tracking, financial reporting, and executive-level presentations.
  • Knowledge of transition governance, staffing, knowledge transfer, financial management, service-management processes and tools, technology and infrastructure setup, and globally distributed delivery models.

Responsibilities

  • Lead end-to-end Application Support, Application Maintenance Services, and Application Development transitions through planning, governance, knowledge transfer, operational readiness, stabilization, and handover to steady-state operations.
  • Develop and manage integrated transition plans in Microsoft Project, including workstreams, milestones, dependencies, critical paths, resource requirements, deliverables, and transition exit criteria.
  • Manage transition governance, risks and issues, quality assurance, status reporting, financials, budgets, forecasts, contractual commitments, and timely completion of agreed deliverables.
  • Lead engagement with client and internal stakeholders across senior leadership, account and delivery teams, offshore resources, technology teams, and third-party suppliers.
  • Own transition solutioning and sales support, including discovery, estimation, transition approach development, staffing models, timelines, assumptions, risks, and multi-tower transition plans.
  • Support sales pursuits by contributing to RFP/RFI responses, due-diligence workshops, client orals, and executive presentations, and present and defend the proposed transition solution.
  • Drive continuous improvement, transition capability development, team leadership, and adoption of appropriate automation and AI-enabled transition practices.

Desired Qualifications

  • Experience using AI tools to plan, monitor, report, analyze risks, manage knowledge, or improve transition execution.
  • Experience in infrastructure-services transitions.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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