Food Safety and Quality Manager

Job Description

一、体系建设与优化 / System Development & Optimization

·负责质量管理体系的整合、更新、实施、持续改进及相关培训。
Responsible for the integration, updating, implementation, continuous improvement, and training of the quality management system.

·负责外部审核（包括QRMP等）的准备、协调、改进计划制定与跟踪。
Responsible for the preparation, coordination, improvement planning, and follow-up of external audits (including QRMP, etc.).

·确保工厂内KHMS等相关管理体系的有效实施。
Ensure the effective implementation of relevant management systems, such as KHMS, within the plant.

二、质量目标与绩效管理 / Quality Objectives & Performance Management

·根据公司发展规划，制定部门阶段性质量目标并统筹资源确保达成。
Set departmental phase quality objectives based on company development plans, and mobilize resources to ensure achievement.

·制定员工培训计划与岗位KPI，提升团队技能与执行力。
Develop employee training plans and position KPI goals to enhance team skills and execution.

·组织质量周会及月度会议，跟进会议输出与行动项。
Organize weekly and monthly quality meetings, and follow up on meeting outputs and action items.

三、合规、安全与风险管控 / Compliance, Safety & Risk Control

·识别、应用并监督适用于业务的法律法规的实施。
Identify, apply, and monitor the implementation of applicable laws and regulations.

·贯彻质量风险管理程序与工作指引，执行控制措施以降低风险。
Implement quality risk management procedures and work instructions, and execute control measures to mitigate risks.

·及时进行风险预警，并上报事故与产品缺陷。
Provide timely risk early warnings, and report incidents and product defects.

·理解并贯彻EHS相关要求，对部门EHS绩效负责，并提供必要资源支持。
Understand and implement EHS requirements, be responsible for departmental EHS performance, and provide necessary resources (human, material, financial).

四、团队管理与跨部门协作 / Team Management & Cross-functional Collaboration

·负责团队建设，促进内部协作与能力发展。
Responsible for team building, promoting internal collaboration and capability development.

·保持与内外部部门的有效沟通，推动相关流程（如仓储、物流）的标准化与持续改进。
Maintain effective communication with internal and external departments, and promote the standardization and continuous improvement of relevant processes (e.g., warehouse, logistics).

·处理客户投诉，推动调查、反馈与闭环改善。
Handle customer complaints, and drive investigation, feedback, and closed-loop improvement.

·负责部门成本审核与控制。
Responsible for departmental cost review and control.

五、组织文化与责任 / Organizational Culture & Accountability

·理解并践行公司质量政策与岗位义务。
Understand and adhere to the company's quality policy and job obligations.

·落实风险控制措施，推动质量与风险文化的建设。
Implement risk control measures and promote the culture of quality and risk awareness.

Location(s)

Shanghai - Factory

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.