Customer Solutions Manager

About the role

💡Join Flinn as Customer Solutions Manager in Vienna or Berlin and become the trusted partner for large and mid-size medical device manufacturers. You’ll guide new customers through onboarding, build lasting relationships, and make sure they get the most out of our software. Along the way, you’ll spot opportunities to grow together. Proficiency in German and English is essential (additional languages a plus).

This role starts as an 8-month fixed-term contract to cover a parental leave in our Customer Solutions team. As our customer base keeps growing, we’d love to keep the right person long-term, and if it’s a great fit on both sides, we’ll talk about a permanent role.

Why Flinn?

• We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.

• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.

• Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.

What’s in it for you?

• Join a fast-growing, well-funded European startup backed by experienced founders and investors.

• Be part of a mission-driven health-tech company whose work directly improves people’s lives.

• Play a key role in scaling Flinn’s GTM, shaping how we grow.

• Work in a high-trust, low-ego environment with autonomy and clear ownership.

• Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates.

• Receive one of the most employee-friendly equity packages, including fair vesting terms and profit-sharing opportunities.

• Grow in a professional, high-standard environment that supports long-term personal and career development.

Your contributions to our journey:

• Build and maintain long-term relationships as the primary point of contact, responding to customer needs and concerns promptly.

• Onboard new customers and provide comprehensive training on our software.

• Identify future business opportunities, including cross-sell and up-sell potential.

• Define, track, and own success metrics to measure customer satisfaction.

• Continuously improve how we work, including using AI, and collaborate closely with Sales and Solutions Engineering.

• Meet customers in person and attend industry events, with travel up to twice a month.

What you need to be successful:

• Several years of experience in a customer-facing role, such as Customer Success, Account Management, Sales, Consulting, etc where you owned relationships and worked independently.

• Fluency in German and English, both written and verbal, additional languages are a plus

• Strong communication skills and the ability to build relationships with diverse stakeholders.

• Willingness to travel up to twice a month.

• Ability to work independently and manage multiple priorities in a dynamic environment.

• Knowledge of medical device industry and compliance requirements.

• Proficiency with CRM software and customer success tools.

Attributes we are looking for:

• Empathetic and people-oriented. You understand people quickly, connect easily and enjoy explaining complex topics in a simple way.

• Curious and driven. You want to dig deep into MedTech regulation and move things forward, not just run the daily business.

• Proactive and solution-oriented. You take ownership and find a way when things get tricky.

• Organised and adaptable. You keep the overview and feel comfortable in a fast-paced environment.

🇪🇺 At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor (Except for US-based roles).

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.