Training Executive

Job Description

YOUR IMPACT_________                                               

Behind every Dior Beauty Consultant’s (BC) retail performance in-store is a team that supports them with their retail tools, training needs, and content. You will join the PCD Local Market Training Team, reporting to the Local Market Training Manager.

You will work on supporting the Local Market Training Team through managing the elements and tools of retail performance and training on our various apps, providing administrative support, and liaising with internal stakeholders and external vendors. You will be responsible for adapting training materials for local market needs, counters, and event promoters. You will also have the opportunity to create fun and informative digital e-learning content for our BCs.  

YOUR MISSION_________

MANAGEMENT OF BC’S RETAIL NEEDS AND TOOLS

The Training Executive will drive the digital learning strategy for retail teams across the MyDior and SkillsUp mobile applications, while also leading classroom-based education with a strong focus on Client Development. This role combines instructional design, digital content management, in-person training facilitation, and retail coaching to ensure staff are continuously equipped with product knowledge, brand storytelling, Clienteling excellence, and sales techniques. In addition, the role provides operational support to the Training Manager across retail uniform management and training logistics.

1. Digital Content & Curriculum Management (MyDior & SkillsUp)

• Design, develop, and localize digital learning modules, training capsules, tutorials, and product updates for the MyDior and SkillsUp apps.
• Translate global retail education guidelines and brand strategies into engaging, bite-sized mobile-first content across both platforms.
• Regularly update content to align with new product launches, seasonal campaigns, and retail priorities.
• Plan and manage a local MyDior and SkillsUp calendar to ensure regional and local information, announcements, and updates are pushed out in a timely manner.
• Continuously update the learning curriculum, including "all in one card," drop sheets, and service videos.

2. App Engagement & Gamification Strategy

• Oversee the gamification elements of the MyDior and SkillsUp apps (challenges, quizzes, leaderboards) to drive daily user adoption and high engagement rates across retail teams.
• Monitor app usage analytics, completion rates, and user feedback across both platforms to identify knowledge gaps and refine learning paths.
• Implement push notification strategies, community challenges, and incentive programs to maintain high motivation and active participation among store staff.

3. Classroom Training & Client Development Facilitation

• Facilitate and deliver impactful classroom training sessions, with a specialized focus on Client Development curriculum.
• Partner with retail teams on the floor and in workshops to translate training concepts into actionable client-facing behaviours.

4. Functional Collaboration, Performance Tracking & Reporting

• Partner with Retail Operations, Store Managers, and Training Manager to integrate the MyDior and SkillsUp apps, as well as classroom modules, into onboarding programs and continuous education.
• Provide support and training to store teams on how to maximize the features of both platforms and client development tools.
• Act as the primary liaison between local retail teams and the regional digital learning team for technical updates and feature enhancements.
• Generate regular reports on user engagement and performance metrics by store to actively drive and optimize MyDior and SkillsUp performance.

5. Operational & Training Logistics Support

• Uniform Management: Support the Training Manager in overseeing retail uniform management, including stock forecasting, ordering, and distribution to retail teams.
• Training Room & Logistics: Manage training room setups for classroom sessions and events, ensuring all required training materials, collateral, and logistics (including food and beverage arrangements) are fully prepared.

• Management & distribution of Grooming items & DA gifts
  • Help prepare, order, and manage Grooming for Dior Ambassadors’ at a quarterly basis
  • Oversee ordering, and allocation of Dior Ambassador gifts & gratis during Novelty launches

• Event Management
  • Support Training Manager in planning, strategizing, and executing employee engagement and welfare activities such as Teambuilding, Christmas Party, Kick off, and alike.

Qualifications

Profile & Qualifications

• Experience: 2 to 4 years of experience in retail training, classroom facilitation, instructional design, or digital learning, preferably within the luxury retail, beauty, or fashion sector.
• Skills & Competencies:
  • Strong understanding of retail operations and the luxury beauty advisor mindset.
  • Experience managing mobile learning management systems (LMS), gamified learning platforms (such as MyDior and SkillUp), or digital content creation tools.
  • Excellent project management, public speaking, and organizational skills, with the ability to balance digital rollouts, classroom delivery, and logistical coordination.
  • Data-driven mindset with proficiency in tracking app analytics, KPIs, and operational forecasting.
• Interpersonal Skills: Exceptional communication, creative storytelling abilities, and a proven track record of motivating and engaging retail teams.
• Languages: Proficiency in local market language(s) and English (liaising with global/regional team).

WHAT CAN WE OFFER? _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses. 

So, How Far Will You Take Dior?

Additional Information