Full-Time

Gear Advisor

Fender Musical Instruments Corporation

Fender Musical Instruments Corporation

1,001-5,000 employees

Manufactures and distributes high-quality musical instruments and

Hardware
Consumer Goods

Junior, Mid

Crawley, UK

Required Skills
Sales
Communications
SAP Products
Customer Service
Requirements
  • Fluent in English & at least one other EU language ideally German or French speaking.
  • Established experience in a musical instruments retail sales &/or customer service contact centre role.
  • Genuine interest in the technical aspects of all FMIC product lines.
  • Demonstrated ability to explain more complex or technical information to a broad-based audience, possibly with less knowledge.
  • Read technical specifications and drawings for FMIC products.
  • Experience working with MS Office products - Excel, Word, and Outlook at a minimum.
  • Strong written and verbal communication skills.
  • Strong sense of team-orientation.
  • Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
Responsibilities
  • Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
  • Evaluate and troubleshoot possible product performance issues
  • Facilitate consumer product returns
  • Place orders in SAP for parts and replacement products required to resolve defective product issues
  • Track orders and shipments, also in SAP, and online through all carriers
  • Guide consumers, when necessary, to resources like Authorised Fender Dealers for physical repairs
  • Coordinate with consumers, Fender dealers, authorised Fender service centres and Fender's Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product
  • Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
  • Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner
  • Handle customer enquiries regarding Fender Play, Tone and other apps/services available to users on the website.
  • Respond to technical enquiries relating to all FMIC brands
  • Ad-hoc projects as required

Fender Musical Instruments Corporation

Fender Musical Instruments Corporation

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Fender Musical Instruments Corporation, a globally recognized leader in the music industry since 1946, offers a diverse portfolio of high-quality instruments and musical solutions, catering to a wide range of musicians from beginners to legendary artists. Their player-centric approach, coupled with a commitment to quality, has resulted in a competitive edge, with brands such as Fender®, Squier®, and Gretsch® guitars under their umbrella. Additionally, Fender's culture of fostering musical expression is evident in their offerings like electric and acoustic guitars, amplifiers, pro audio, accessories, and digital products, as well as attractive discounts on gear for their customers.

Company Stage

N/A

Total Funding

N/A

Headquarters

Los Angeles, California

Founded

1946

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

15%