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Beth Israel Lahey Health

Beth Israel Lahey Health

Integrated health system delivering care, education

Ambulatory Medical Assistant

Full-Time
$21 - $28.26/hr

+ Shift differentials + Call pay + Premium pay + Overtime pay

Mid
Boston, MA, USA
In Person

About the job

Requirements
  • Staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Perform patient care and technical duties under the direction of a physician or nurse practitioner to support clinical care and patient education.
  • Escort patients to exam rooms and throughout the facility as needed.
  • Stock, prepare, and turn around exam and procedure rooms.
  • Prepare patients for medical treatments or examinations and assist physicians and nurse practitioners as needed.
  • Provide Occupational Medicine services in compliance with clinical and regulatory guidelines, including drug screen collections, breath alcohol tests, audiogram testing, electrocardiograms, pulmonary function tests, and mask fitting.
  • Provide general patient care services, take patient vital information, converse with patients to complete records, and enter data into the electronic health record in accordance with Meaningful Use requirements.
  • Perform phlebotomy, venipuncture, and finger sticks according to departmental procedures.
  • Process specimens, including centrifugation, coordinating laboratory referral requisitions, and packing specimens for transport.
  • Perform point-of-care testing as needed.
  • Coordinate testing and consultations, follow up on test results, and assist with patient education.
  • Order, organize, and maintain clinical supply inventory.
  • Complete daily code cart checks, document findings, and replace outdated or used supplies.
  • Perform equipment calibrations and inspections according to regulations and maintain appropriate documentation.
  • Fill prescriptions electronically as requested.
  • Support front desk duties as needed, including answering phones, checking in patients, and collecting copayments.
  • Perform other related duties as required.

About the company

Beth Israel Lahey Health

Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.