Lead Diagnostic Testing Technologist

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for fulfilling a leadership role in the non-invasive cardiology department of the facility. Acts as a clinical expert role in the delivery and management of comprehensive patient care within the non-invasive cardiology department, utilizing research and evidence-based practice as necessary. Position is responsible for providing and coordinating expert care to patients from multiple services/specialties, and for complex diagnosis.

Description:

Senior technologist with knowledge of interdepartmental and inter-hospital policies, procedures and departmental guidelines, and demonstrates excellence while carrying out these policies. The Lead Technologist monitors and maintains responsibility for department's high quality patient care by matching patient needs with departmental resources. The Lead Technologist possesses the experience, knowledge, abilities and willingness to act as a clinical resource person. In addition, they provide operations coordination and professional leadership. The Lead Technologist exhibits strong leadership skills, including the willingness and ability to hold department staff accountable for customer relations, risk reduction and process improvement initiatives on a 24 hour basis, and ensuring all quality standards.

Job Description

Minimum Qualifications

Education: Graduate of an accredited School for Medical Professions, required

Licenses/Certifications:

• Certified in Basic or Advanced Life Support, required

• One (1) of the following required:

• Current State of Texas Nursing License; or

• Registered Cardiac Sonographer (RCS) by the Cardiovascular Credentialing International; or

• Registered Congenital Cardiac Sonographer (RCCS) by the Cardiovascular Credentialing International; or

• Registered Diagnostic Cardiac Sonographer (RDCS) by the American Registry for Diagnostic Medical Sonographers (ARDMS); or

• Registered Vascular Sonographer by the American Registry of Radiologic Technologists (ARRT-VS); or

• Registered Vascular Technologist (RVT) by the American Registry for Diagnostic Medical Sonographers; or

• Registered Vascular Specialist (RVS) by Cardiovascular Credentialing International; or

• Medical Radiologic Technologist Licensed by Texas Medical Board; or

• Registered Nuclear Medicine Technologist (ARRT-N) by the American Registry of Radiologic Technologists; or

• Certified Nuclear Medicine Technologist (CNMT) by the Nuclear Medicine Technology Certification Board (NMTCB)

 Experience / Knowledge / Skills:

• Five (5) years of prior diagnostic testing experience

• Ability to lift and/or maneuver patients in conjunction with others in order to perform job functions

Principal Accountabilities

• Authorized to plan, coordinate, and direct all activities between diagnostic testing and nursing staff, emergency/critical care and primary physicians, including registration personnel to facilitate rapid patient flow through the department in order to attain positive outcomes.

• Directs and evaluates departmental throughput; delegates or provides backup assistance.

• Makes daily assignments for all departmental personnel. Has thorough understanding of care required for all services provided in department, identifies and utilizes available resources to resolve any problems.

• Ensures safe care to patients and adheres to and develops evidence-based practice procedures, policies, and standards of care; utilizes research-based evidence and participates in research protocols; develops patient-focused clinical programs; provides staff education; promotes quality care within operating budgetary specifications.

• Assists physicians in prioritizing his/her work. Gives verbal reminders to physicians of workflow trends and issues or items that need to be completed.

• Notifies Director of significant occurrences, interventions, or delays.

• Acts as a liaison between departmental staff, medical personnel, patients and family members. Will assist in any patient care concerns, issues, and complaints.

• Promotes staff professional growth and development, serving as a mentor, coach, and preceptor to less experienced staff. Provides input to the Manager/Director regarding staff performance and educational needs. Assists with the annual performance review of those staff members.

• Coordinates and collaborates with other clinical coordinators or team leads in the department.

• Delegates and assigns additional tasks to staff and oversees their completion, according to professional guidelines and requirements.

• Ensures shift-to-shift equipment maintenance and stocking of supplies within department rooms/areas by assigning specific staff members and reviewing to ensure tasks have been completed appropriately.

• Requires completion of incident/occurrence reports regarding unplanned, adverse, or potentially litigious events, per hospital requirements.

• Receives and gives verbal report on clinical and departmental conditions to and from on/off-going staff.

• Requires and facilitates handoff process for all patients.

• Requires and performs walking rounds to ensure safe conditions and availability of equipment and supplies.

• Provides written shift reports as required to the Manager/Director.

• Develops policies and procedures for all areas within department.

Leadership Responsibilities

• Possesses professional and interpersonal communication skills and uses constructive, respectful tones and modes of communication, regardless of the situation.

• Has the ability and willingness to coach, teach and mentor staff, clinically and professionally.

• Exhibits verbal and non-verbal support of administrative and departmental quality, customer relations, clinical policies and improvement initiatives and expectations.

• Provides shift direction during implementation of process changes.

• Ensures all department staff are using exemplary customer satisfaction techniques and recommends corrections/adjustments as needed.

• Represents departmental leadership in a positive light.

• Provides guidance and support for staff.

• Role-modeling teamwork.

• Provides input to the Manager/Director regarding staff performance and educational needs.

• Participates in quality and performance improvement initiatives.

• Attends staff meetings and other required leadership meetings.

• Facilitates staff meetings and agenda items.

• Participates in creating schedules for technologists to ensure department's full coverage.

• Active member in hospital committee’s as needed and ensures that the diagnostic testing department is represented at minimum of 75% of all meetings year.

• Review quality concerns or variances with staff members and educates as necessary.

• Assists Leadership team with interview process to ensure new hire appropriateness.

• Plan and mentor new hires throughout orientation period and acts as a resource after orientation completion.

• Assists with departmental Super User needs, as required.

• Weekly review with staff all important updates and news. Coordinates these details with diagnostic testing leadership team.

• Educational Needs Assessment and creation of plans to ensure staff are educated as necessary.

• Monitors and provides input for Corrective Action in regards to quality, time, attendance and Patient care within the department.

• Identify departmental needs and works with Management staff to help meet the needs or determine an appropriate plan of action.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.