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Intact

Underwrites insurance and manages claims

Unit Director - Multiple Teams

Claims AdjudicationConfirmed live in the last 24 hours
Full-time$101.8k - $124.4k /yr

About the Job

Requirements

  • A college or university degree is required.
  • At least 5 years of management experience is required.
  • At least 3 years of experience as a claims adjuster handling commercial claims is required.
  • Experience coaching and developing personnel is required.
  • Proficiency with a variety of PC software is required.
  • Knowledge of national property insurance regulations is required.
  • Bilingual fluency in French and English is required because the role regularly interacts with colleagues across the country.
  • Strong communication and interpersonal skills with personnel at all levels are required.
  • Strong leadership and customer service skills are required.

Responsibilities

  • Participate in developing and implementing business plans and manage operations to achieve key business objectives.
  • Provide effective leadership, motivate staff, and be responsible for hiring employees and evaluating performance.
  • Coach the technical and professional skills of the team and facilitate continuous learning by developing robust employee development plans.
  • Develop, recommend, and implement management and organizational initiatives to support company strategies, including organizational structure changes and process and technology improvements.
  • Act as a consultant and advisor on claims matters, including liability determination, policy interpretation, and settlement negotiation, to help resolve claims issues.
  • Liaise with other claims adjusters on technical and administrative matters.
  • Maintain respectful business relationships with vendors, service providers, independent adjusting firms, law firms, and internal client groups.
  • Partner with underwriting and brokers to optimize service offerings for the needs of large accounts and commercial claims.

About the Company

Intact

Underwrites insurance and manages claims

Intact Financial Corporation is a Canadian insurer offering home, auto, and business insurance to individuals and commercial clients, with a significant footprint in the UK and Ireland. It earns revenue from insurance premiums and investment income, underwriting policies and handling claims. The company emphasizes climate resilience, digital engagement, and community well‑being, with about 75% of customers digitally engaged and investments in data and AI startups to drive growth. It differentiates itself through digital accessibility, strong operational performance, and external innovation partnerships, pursuing targets like 10% NOIPS growth and 500 basis points ROE, aiming to outperform the industry combined ratio by 5 points and improve customer experience.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1809

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