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Teleperformance

Outsourced customer experience management services

Digital Marketing Senior Executive-Mandarin

Growth MarketingConfirmed live in the last 24 hours
Full-timeGeorge Town, Penang, MalaysiaNo salary listedIn-person

About the Job

Requirements

  • Three to five years of experience, including strong execution skills and experience managing small projects.
  • Good knowledge of email marketing best practices and the ability to use HTML and basic CSS to edit and create emails.
  • Proven design skills and the ability to create engaging content and visual campaigns.
  • Experience with Canva and Adobe Creative Suite, including Photoshop and Dreamweaver.
  • A keen eye for visual storytelling to evoke wanderlust and customer loyalty.
  • Ability to assess workload timeframes and priorities, and plan and deliver multiple tasks on time.

Responsibilities

  • Create and curate content for email marketing, websites, landing pages, and social media channels.
  • Assist with designing responsive and visually appealing email templates using HTML and CSS.
  • Assist with maintaining the Deals Management System with upcoming emails.
  • Execute email marketing campaigns to drive customer engagement and conversion.
  • Optimize email deliverability, open rates, click-through rates, conversion metrics, and performance analysis.
  • Produce additional marketing communications, such as flyers, brochures, and guidebooks.
  • Assist with producing artwork, sourcing images, and writing and editing copy.
  • Ensure images are accurate and comply with suppliers’ branding guidelines, and update the image library with the latest supplier images.
  • Partner with design teams to align messaging and campaign delivery.
  • Support broader digital initiatives, including paid ads and organic social content.
  • Work in accordance with strategies and briefs defined by the manager.
  • Assist team members with day-to-day marketing tasks and coordinate marketing projects and activities as requested.
  • Undertake other duties that may be negotiated from time to time with the manager.

Desired Qualifications

  • Experience working with email campaign management tools such as Acoustic or Mailchimp.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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