Parts Counter Sales
Posted on 3/29/2024
Transwest

201-500 employees

Comprehensive transportation solutions, vehicle sales, and servicing
Company Overview
Transwest stands out as a rapidly expanding transportation specialist, offering a comprehensive range of services from retail and fleet sales to emergency road service, backed by a robust infrastructure of 145 state-of-the-art service bays and a team of certified technicians. The company's commitment to quality and transparency is evident in its customer-centric approach, providing tailored solutions to match specific needs, whether for a single truck or an entire fleet. With partnerships with top industry manufacturers, Transwest ensures access to high-quality trucking options, solidifying its position as a trusted name in vehicle purchasing.
Industrial & Manufacturing

Company Stage

N/A

Total Funding

N/A

Founded

1990

Headquarters

Brighton, Colorado

Growth & Insights
Headcount

6 month growth

5%

1 year growth

19%

2 year growth

21%
Locations
Greeley, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Customer Service
CategoriesNew
Sales & Account Management
Customer Success Management
Inside Sales
Requirements
  • High school diploma or equivalent
  • Valid Driver's License and MVR in good standing
  • Direct industry experience selling light, medium, and/or heavy-duty truck parts through distribution and/or directly to the end user
  • Knowledge of computers
  • Knowledge of diesel engines, gas engines, drive trains, and suspensions
  • Excellent verbal and communication skills
  • Bilingual a plus but not necessary
  • Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening
Responsibilities
  • Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders
  • Greet and receive customers in a welcoming manner
  • Listen, exhibit energy and project a genuine willingness to assist
  • Effectively communicate with clientele to ensure objective(s), ask pertinent and open-ended questions and provide information to assist customer
  • Effectively communicate with technicians and retail customers to ensure correct part is ordered
  • Provide prompt, courteous and accurate service to customers face-to-face
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Be process focused and record departmental data; i.e. lost sales
  • Answer telephones professionally and pleasantly
  • Follow-up on customer orders and resolve problems to the customer’s satisfaction
  • Communicate often and in a timely manner with customers and associates
  • Communicate, resolve problems, handle conflict, and make effective decisions
  • Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc
  • Directs customers through the facility by escorting them
  • Maintain familiarity with all inventory products, merchandising programs, and ordering systems
  • Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, and pricing
  • Utilize and maintain parts technical resources with most current information
  • Understand dealership credit policies
  • Set an example of professionalism and a positive attitude, including a neat, orderly, and safe work environment
  • Maintain an acceptable appearance and a safe facility by straightening and cleaning of counter area and retail zone
  • All other duties as assigned by the manager