Compensation Overview

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA match up to $800 per year
• FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• And an Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide elite customer service by assisting customers promptly and courteously with their purchases and efficiently processing their orders.
• Greet and receive customers in a welcoming manner.
• Listen, exhibit energy and project a genuine willingness to assist.
• Effectively communicate with clientele to ensure objective(s), ask pertinent and open-ended questions and provide information to assist customer.
• Effectively communicate with technicians and retail customers to ensure correct part is ordered.
• Provide prompt, courteous and accurate service to customers face-to-face.
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Be process focused and record departmental data; i.e. lost sales.
• Answer telephones professionally and pleasantly.
• Follow-up on customer orders and resolve problems to the customer’s satisfaction.
• Communicate often and in a timely manner with customers and associates.
• Communicate, resolve problems, handle conflict, and make effective decisions.
• Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
• Directs customers through the facility by escorting them.
• Maintain familiarity with all inventory products, merchandising programs, and ordering systems.
• Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtaining quotation information, inventory information, and pricing.
• Utilize and maintain parts technical resources with most current information.
• Understand dealership credit policies.
• Set an example of professionalism and a positive attitude, including a neat, orderly, and safe work environment.
• Maintain an acceptable appearance and a safe facility by straightening and cleaning of counter area and retail zone.
• All other duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.  
• The position may require standing, balancing, bending or stooping for prolonged periods of time.
• Occasionally lifts and carries items weighing up to 80 pounds.
• The position requires corrected vision and hearing within normal range.
• Requires the ability to work under stressful conditions or irregular hours.
• Require lift trucks certification and basic knowledge of warehousing equipment.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver’s License and MVR in good standing.
• Direct industry experience selling light, medium, and/or heavy-duty truck parts through distribution and/or directly to the end user.
• Knowledge of computers is a must.
• Knowledge of diesel engines, gas engines, drive trains, and suspensions.
• Excellent verbal and communication skills.
• Bilingual a plus but not necessary ( preferred skill )
• Provide outstanding customer service.
• Detail oriented.
• Ability to understand vague and implicit instructions and react favorably in all work situations.
• Must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
• Able to resolve problems, handle conflict and make effective decisions under pressure.   Must have a long attention span in order to listen to people, perceive real problems, and bring issues to a successful conclusion.
• Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
• Must be able to understand people and be able to communicate effectively with them.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Hourly
• Shift: 8am-5pm Monday-Friday and some Saturdays.
• Compensation Range: $20-$30
• Bonus Eligibility: No
• Reports To: Parts Manager
• Closing Date: Open until filled.