Engagement Manager - Technology, Payer Transformation

Engagement Manager, Technology, Payer Transformation

About Chartis

HealthScape Advisors, a Chartis Company is a management consulting firm dedicated to helping health plans, provider organizations, specialty health organizations, and investors navigate the continuously evolving healthcare landscape. We bring healthcare executives market-leading insights and actionable strategies that create sustainable value by looking beyond today’s solutions and focusing on the capabilities and resources needed to execute our recommendations. To do this, our professionals leverage a pragmatic approach and unparalleled expertise to empower every engagement.

Along with Chartis, we are comprised of uniquely experienced senior healthcare professionals and consultants who apply a distinctive knowledge of healthcare economics, markets, clinical models and technology to help each client address their most pressing issues. We question everything and apply thoughtful and rigorous analysis to each challenge, issue, and opportunity.

We are lucky to have extraordinarily talented people working in our firm – all brought together around our unifying mission, a shared dedication to our core values, and the emphasis we place on creating an environment that enriches the experiences of our clients, our colleagues and our communities. In this way, we find that we are remarkably aligned with our clients. And that has made for achieving some truly great things.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed. Flexibility to travel as required. Travel expectations vary by team and engagement. Colleagues are expected to travel when asked.

Role Overview

Engagement Managers are the day-to-day leaders of HealthScape’s Technology engagements. They combine payer knowledge, technology depth, and disciplined project leadership to turn complex strategies and target-state architectures into executable solutions. Engagement Managers own the engagement plan, direct problem solving and analytics, manage senior client relationships, and lead teams across advisory, implementation planning, and strategic execution within HealthScape’s Technology focus areas.

Responsibilities

• Develop and manage engagement work plans that connect client objectives, hypotheses, milestones, architecture and data considerations, implementation dependencies, and measurable outcomes.

• Direct problem solving and coach teams to refine hypotheses, challenge assumptions, and develop recommendations grounded in payer operations and technology realities.

• Translate strategies into executable roadmaps, governance models, requirements, vendor decisions, target operating models, implementation plans, and value tracking approaches.

• Coordinate business, architecture, data, integration, platform, vendor, and implementation resources through design, mobilization, execution, testing, and transition.

• Oversee analytics and deliverable quality, resolve data and modeling challenges, and validate technology-enabled outputs before they inform decisions.

• Lead development of current- and target-state business and technology architectures, capability maps, solution blueprints, integration patterns, and modernization roadmaps.

• Translate target-state architecture into requirements, platform choices, interfaces, data needs, cloud considerations, dependencies, and implementation workstreams.

• Help clients evaluate and operationalize cloud, AI, automation, and modern integration capabilities, balancing value, feasibility, security, governance, and scalability.

• Use analytics, automation, digital tools, and responsible AI to improve delivery efficiency, scalability, and quality.

• Manage scope, budget, staffing, margin, milestones, risks, dependencies, and engagement quality while maintaining accountability for client outcomes.

• Build relationships with senior and executive stakeholders, facilitate alignment, and proactively address delivery issues.

• Coach team members, provide feedback, support proposals and thought leadership, and strengthen repeatable Technology offerings.

Qualifications and Desired Skills

• 6+ years of healthcare consulting experience.

• Meaningful experience in technology strategy and delivery, connecting payer business needs to technology solutions.

• Experience leading technology transformation through design, mobilization, execution, testing, transition, and value realization in areas such as platform modernization, integration, data, AI, or IT operating model redesign.

• Strong understanding of payer operations, technology ecosystems, data flows, and technology’s role in cost, agility, growth, and experience.

• Working knowledge of cloud modernization and enterprise AI, including generative and agentic AI, responsible AI, and AI-enabled workflow transformation.

• Experience with payer platforms or adjacent solutions such as Facets, QNXT, HealthEdge Solutions, Lyric, Cotiviti, Availity, Salesforce, or comparable technologies.

• Strong record managing scope, budget, staffing, margin, dependencies, stakeholders, and delivery quality.

• Excellent quantitative and qualitative analysis, executive storylining, facilitation, and coaching skills.

• Bachelor’s degree required; advanced degree preferred. Strong Excel, PowerPoint, and responsible digital/AI fluency; flexibility to travel as client needs require.

Salary range: $137,500-$180,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HAS, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At HealthScape, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.