Davies North America

Global insurance professional services and tech

Casualty Claims Handler

Claims AdjudicationUpdated on Nov 13

Full-timeStoke-on-Trent, UKNo salary listedHybrid

About the Job

Requirements

Experience handling any type of injury claims.
Experience working in an insurance or legal environment.
Experience with policy wording and terms and conditions.
Knowledge of insurance and the insurance market.
Knowledge of how to value an injury claim.
Knowledge of reserving philosophies.
Knowledge of Civil Procedure Rules and the Claims Portal.
Strong information technology skills.

Responsibilities

Provide a quality, proactive, cradle-to-grave claims service for public sector clients in accordance with the insurer’s claims handling philosophy.
Establish whether cover is in place for the claim.
Record all claims on the digital claims handling system.
Investigate liability claims, either from the desk or by instructing loss adjusters.
Make decisions on liability.
Negotiate claim settlements.
Ensure compliance with legal timescales and client service-level agreements.
Build relationships with external clients and stakeholders.
Provide referral support to less experienced colleagues.
Deliver excellent customer service.
Take responsibility for own workload.

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of professionals operate across the UK and Ireland, US, Bermuda and Canada.

This team is responsible for handling liability claims on behalf of various public sector clients. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer’s claims handling philosophy.

You'll have experience in handling any type of injury claims. Experience of working in an insurance and or legal environment would be expected.

Establish if cover is in place for the claim
Record all claims on the digital claims handling system
Investigate all liability claims either from the desk or by instructing loss adjusters
Make the decision on liability
Negotiate settlement of the claim
Ensure compliance with all legal timescales and client SLAs
Build relationships with external clients and stakeholders
Provide referral support to less experienced colleagues

Experience of policy wording and terms and conditions
Knowledge of insurance and the insurance market
Knowledge of how to value an injury claim
Knowledge of reserving philosophies
Knowledge of Civil Procedure Rules and the Claims Portal
Good communications skills at all levels
Excellent customer service
The ability to work as part of a team
Take responsibility for your own workload
Must be able demonstrate adaptability and flexibility
Good planning and organisational skills
Strong IT skills

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About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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