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PENN Entertainment

Operates casinos, racetracks, and online betting

Human Resources Business Partner

HR Generalist & Employee RelationsUpdated on Nov 12
Full-timeKansas City, KS, USAIn-person

About the Job

Requirements

  • Must be at least 21 years of age.
  • A bachelor's degree (B.A./B.S.) in human resources management or a related field from a four-year college or university, five or more years of experience as a Human Resources Generalist, or an equivalent combination of education and experience is required.
  • Proficiency with Microsoft Office software, including Word, PowerPoint, Excel, and Outlook, is required; iCIMS and Ultipro experience is a plus.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
  • Intermediate competence in ambition, customer service, engagement, leadership, business reasoning, and emotional intelligence is required.
  • Flexibility to work all shifts, including holidays, nights, and weekends, as business needs dictate.

Responsibilities

  • Assist in directing the operations and staff of the HR department, develop and manage operational goals, and monitor performance and profit objectives.
  • Create effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
  • Develop and maintain productive, informative, and respectful relationships with assigned departments to support business-focused results.
  • Serve as a business partner to client groups, understand their organizational structures and needs, provide HR support to team members at all levels, and help ensure property HR service-level agreements are met.
  • Develop strategies for client groups addressing turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness, and performance management; establish partnerships with local workforce development groups, colleges, and community outreach organizations.
  • Partner with the senior HR leader and HR team on monthly budget reconciliations, profit-and-loss reviews, and departmental purchasing approvals.
  • Assist with the department budget process, recommend actions, ensure compliance with budget initiatives, and report budget concerns to the manager.
  • Partner with the senior HR executive to determine Human Resources strategy.
  • Analyze property trends and metrics, including engagement, turnover, and staff development, and work with the HR team to develop solutions, programs, and policies.
  • Manage and resolve employee and labor relations issues and conduct objective investigations into grievances, harassment, employee concerns, and Equal Employment Opportunity Commission issues.
  • Maintain in-depth knowledge of legal requirements related to employee management to reduce legal risks and ensure regulatory compliance.
  • Provide client groups and their teams with performance-management guidance and counsel, including coaching, counseling, career development, corrective action, performance reviews, and terminations, ensuring compliance with law, regulations, and internal policies and procedures.
  • Maintain current knowledge of HR policies, programs, laws, and regulations.
  • Develop reports and key metrics, including the monthly HR Scorecard, Strategic Plan, and other identified HR analytics.
  • Facilitate training and development programs, deliver results aligned with established goals, analyze program results, and redirect programs as needed for talent development.
  • Support, promote, and demonstrate customer service in accordance with department and company standards and programs.
  • Ensure regulatory compliance within the area of responsibility and report potential issues to executive management or the general manager.
  • Maintain strict confidentiality in departmental and company matters.

Desired Qualifications

  • PHR or SPHR professional certification is preferred.
  • Experience with iCIMS and Ultipro is a plus.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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