Onboarding and Operations Coordinator

We are seeking a highly organized and detail-oriented Coordinator to provide  operational support to the Payment Integrity Quality team. This role will help ensure new employees have a smooth onboarding experience by coordinating equipment follow-up, access readiness, security ticket submission, welcome communications, first-day support, and continued follow-up throughout training. The Onboarding and Operations Coordinator will also help keep new employees and audit teams organized, informed, and ready to work efficiently.

This is an excellent opportunity for someone who is proactive, responsive, and comfortable supporting a fast-paced healthcare audit environment. The ideal candidate will be able to manage multiple follow-up items, communicate clearly with managers and new hires, track onboarding needs through completion, and escalate barriers when additional support is needed

Salary Range: $45,760 – $52,000 (based on experience, skills, and qualifications)
Location: 100% Remote (U.S.-based)

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

• High school diploma or equivalent required; associate degree or bachelor’s degree in business, healthcare administration, health information management, or a related field preferred.
• 1–3 years of experience in administrative coordination, operations support, onboarding coordination, healthcare operations, audit support, or a related role preferred.
• Experience supporting managers, teams, or new employees in a fast-paced environment preferred.
• Familiarity with healthcare, Payment Integrity, claims review, coding, clinical audit, or quality operations preferred but not required.
• Experience submitting or tracking help desk tickets, access requests, security requests, or onboarding tasks preferred.
• Proficiency with Microsoft Outlook, Excel, Teams, and other standard business tools required.
• Experience sending professional business communications, scheduling meetings, maintaining trackers, or coordinating onboarding activities preferred.
• Experience preparing productivity reports, inventory reports, status trackers, or operational summaries preferred.
• Strong organizational skills with the ability to track multiple onboarding, access, reporting, and inventory items at the same time.
• Excellent follow-up skills and the ability to ensure open items are completed or escalated appropriately.
• Clear and professional written and verbal communication skills, including the ability to send accurate, timely emails to new hires, managers, and training partners.
• Ability to work effectively with managers, new employees, technology support, security teams, and other internal partners.
• Strong attention to detail and commitment to accuracy when tracking names, dates, access requests, security items, and completion status.
• Comfort working with productivity, inventory, and status data to prepare accurate daily reports and manager updates.
• Ability to work in a fast-paced environment, pivot quickly as priorities change, and remain calm when troubleshooting onboarding issues.
• Professional, service-oriented approach with the ability to support new employees in a helpful and patient manner.
• Ability to maintain confidentiality and handle employee information appropriately.
• Problem-solving mindset with the ability to identify barriers, ask appropriate questions, and escalate issues when needed.
• Reliable, responsive, and accountable, with a strong sense of ownership for assigned follow-up tasks.

• EXL Health offers an exciting, fast-paced, and innovative environment that brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions.
• From the very first day, employees have the opportunity to work closely with experienced healthcare, quality, and audit professionals.
• You can expect to learn many aspects of the healthcare Payment Integrity business while building effective teamwork, communication, organization, and time-management skills.
• This role provides valuable exposure to healthcare audit operations, onboarding coordination, manager support, and the systems and processes that help teams operate efficiently.
• The unique experiences gained at EXL Health set the stage for further growth and development.

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

• Coordinate onboarding activities for new hires, including equipment readiness, system access, security requirements, welcome communications, first-day preparation, and continued follow-up throughout training.

• Submit, monitor, and follow up on security tickets, access requests, equipment issues, and system readiness items; escalate delays or barriers to the appropriate manager or support team.

• Schedule onboarding-related meetings, manager check-ins, training touchpoints, and other meetings needed to support new hire readiness.

• Notify training partners of new hire start dates, onboarding status, access readiness, and any issues that may affect training participation or readiness.

• Maintain organized trackers for onboarding tasks, access needs, equipment issues, security tickets, meeting coordination, and follow-up items to support timely completion and visibility.

• Prepare, update, and distribute routine productivity reports, daily inventory reports, workload updates, volume summaries, completion status, aging items, and other basic operational metrics based on manager direction.

• Partner with managers, training teams, technology support, security teams, and other internal partners to help resolve onboarding, access, and readiness issues in a timely manner.

• Support process consistency by helping document common onboarding steps, recurring access issues, and opportunities to improve the new hire readiness process.

• Perform other related duties and administrative tasks as assigned to support audit managers and Payment Integrity Quality operations.