The role:

The Technical Project Manager will play a pivotal role in building, managing, and refining our Risk Infrastructure program in a regulated financial environment. This individual will lead program initiatives, ensuring they align with strategic objectives and compliance standards. The role demands strategic planning, execution excellence, and continuous improvement, focusing on the development of OKR (Objectives and Key Results), program metrics tracking, stakeholder satisfaction, and change management.

By joining SoFi, you’ll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry-leading leadership team.

What you’ll do: 

The Technical Project Manager will help Risk Infrastructure and SoFi better manage our capacity and demand across development teams, ensure process standardization, and ensure intake of demand has proper requirements and prioritization.

• Technical Requirements and Intake: Own the intake process across development teams for Decision Engine strategies and Risk Data Hub requirements, ensuring effective and complete requirements with clear expectations and priority. Work closely with the Strategy Implementation Manager to ensure effective and standardized processes are in place and sound engagement models with stakeholders.

• Manage capacity and demand: In conjunction with managing the intake process, this role will manage capacity and demand across development pods to ensure projected capacity is in line with incoming demand. A consistent and scalable framework will be needed to guarantee team leadership and stakeholders have clear expectations and that capacity can be tracked accurately as demand fluctuates.

• Scrum and Agile Methodology Enhancement: Leverage Scrum methodology to optimize task delivery, team collaboration, and stakeholder satisfaction. Continuously seek opportunities to refine and adapt Agile practices to enhance team efficiency and program outcomes. This role will lead our Scrum of Scrums across all development teams.

• Team Utilization Tracking: Develop and oversee a comprehensive method for tracking team member utilization to ensure equitable workload distribution and prevent overutilization, contributing to a healthy work-life balance for the team and execution of company priorities.

• OKR Development and Tracking: Support the creation of and monitor Objectives and Key Results (OKRs) to align the program with the bank’s strategic goals. Ensure clear communication of these OKRs to team members and stakeholders, and regularly track progress to adapt and refine objectives as necessary. This role will support material creation and presentation of team reporting in addition to supporting the Risk Infrastructure Analytics Lead to ensure data inputs are clean and support effective reporting metrics.

• Change Management: Lead change management initiatives within the Risk Infrastructure Team, ensuring smooth transitions and minimizing disruptions. Develop and implement strategies to manage resistance, communicate changes effectively, and foster a culture of agility and continuous improvement.

What you’ll need:

• Bachelor’s degree with 8+ years of related experience in project and program management.

• Experience managing or leading projects/workstreams.

• Knowledge of and background in Agile and Scrum methodologies

• Proficient with Airtable, JIRA, Confluence, LucidCharts, Gantt Charts, etc.

• Proficient in computer skills, including spreadsheets, word processing, databases, and business solutions software.

• Familiarity with navigating and interpreting complex procedures, policies, and agreements.

• Strong team building, relationship management, and project management skills.

• Robust business analysis and problem-solving abilities, including data manipulation and analysis.

• Ability to multitask, work effectively in a team environment, and adapt to changing priorities.

• Proficient with SQL, with experience creating Tableau or PowerBI dashboards and reporting being a plus.

Nice to have:

• Demonstrable experience in program management within a regulated environment, especially in financial services or digital banking.

• Certification such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar is a plus.