Vetcor
Veterinary clinic network with centralized support
Client Service Representative
+ Referral bonus + Quarterly team rewards bonus
About the job
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication abilities.
- Analytical thinking and practical problem-solving skills.
- Strong organization and multitasking abilities.
- Ability to manage a high volume of phone calls, emails, and client interactions.
- Ability to remain composed, compassionate, and professional during stressful situations.
- Strong listening skills and the ability to follow verbal and written instructions.
- Patience, attentiveness, and empathy.
- Effective time-management skills.
- Attention to detail and commitment to accuracy.
- A positive attitude and willingness to look for solutions.
- A collaborative, team-first approach.
- Comfort learning veterinary terminology, services, and hospital procedures.
- Ability to stand for extended periods.
- Ability to lift up to 40 pounds unassisted.
- Ability to perform the physical responsibilities associated with a busy veterinary reception environment.
- Provide friendly, compassionate, and professional service to the clients and patients of Oakridge Veterinary Clinic.
- Welcome clients and patients to the hospital and create a positive first impression.
- Answer incoming calls, determine client needs, and direct calls to the appropriate team member.
- Respond to routine questions about hospital services and general pet-care information within training and role scope.
- Follow established hospital protocols when clients report urgent or acute symptoms and connect them with the appropriate medical team member.
- Remain calm and reassuring when assisting distressed or concerned pet owners.
- Schedule appointments and collect necessary information about patients and their owners.
- Prepare records, forms, estimates, consent documents, and other materials before appointments when possible.
- Check clients and patients in for appointments.
- Support the patient discharge process and ensure required information is complete.
- Schedule follow-up appointments and update future reminders as needed.
- Provide clients with medications and discharge instructions prepared or approved by the medical team.
- Enter charges, collect payments, make change, and process credit card transactions.
- Assist with cash drawer reconciliation and end-of-day transactions.
- Help clients with approved over-the-counter pet-care products and merchandise.
- Maintain accurate client and patient information.
- Assist the treatment team with animal restraint and patient check-in after completing appropriate training.
- Support hospital projects and administrative responsibilities as assigned.
- Keep the lobby, reception area, pharmacy, and exam rooms clean, organized, and welcoming.
- Assist with maintaining treatment areas when needed.
- Recognize when questions or concerns need to be escalated to the appropriate team member.
- Collaborate with fellow Client Service Representatives and other hospital departments to find appropriate solutions for clients and patients.
- One to three years of experience in a customer-facing role.
- High School Diploma or GED.
- Interest in animals, veterinary medicine, and providing exceptional customer service.
About the company
VetCor runs a network of more than 850 veterinary practices across the United States and Canada. By acquiring established clinics and partnering with their teams, VetCor enables veterinarians to maintain medical autonomy while receiving centralized back-office support in areas such as practice management, marketing, and operations. This structure centralizes administrative tasks, allowing clinicians to devote more time to animal care. The company grows by adding new practices and leveraging shared resources and expertise across the network, ultimately delivering scalable veterinary services at a community level. Its goal is to expand access to quality pet healthcare by combining local clinic autonomy with centralized efficiency and support.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Norwell, Massachusetts
Founded
1996
Get referred to Vetcor
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Simplify's Take
What believers are saying
- Vetcor added six hospitals in 2024 and continues active recruiting in 2026.
- Vetcor's 2025 Culture of Gratitude training strengthens retention and employer brand.
- Covetrus' expanded partnership improves purchasing leverage and workflow efficiency across hundreds of locations.
What critics are saying
- Cher-Ami Murphy v. Vetcor Management Company LLC filed March 12, 2026 in California.
- Vetcor's acquisition engine raises integration and document-control failures, like the 2023 merger conflict.
- Private equity ownership since 2018 pressures margins and exit timing if growth stalls.
What makes Vetcor unique
- Vetcor's 850-plus hospital network preserves local branding and clinician autonomy across North America.
- Oak Hill, Harvest, and Cressey back Vetcor, supporting disciplined buy-and-build execution.
- Covetrus named Vetcor's primary in-clinic products partner on October 3, 2023.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Unlimited Paid Time Off
Hybrid Work Options
Employee Assistance Program
Professional Development Budget
Continuing Education Allowance
Tuition Reimbursement
Referral Bonus Program
Sick Time / Paid Time Off
Employee Discount Program
Quarterly Team Rewards Bonus Program
State License Reimbursement
VTNE Exam Fee Reimbursement
Uniform Allowance
Flexible Work Hours
Pet Insurance
Fertility Treatment Support
Family Planning Benefits
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 19%Heather Fairall named CVT of the Year at FVMA. April 21, 2026 VetCor, Inc. is thrilled to celebrate Heather Fairall, LVT, who has been honored as the Certified Veterinary Technician (CVT) of the Year by the Florida Veterinary Medical Association (FVMA)! Heather, the lead technician at The Animal Hospital and Pet Resort at Southwood, received this prestigious recognition this past weekend at the Florida VMA Annual Conference. "It means the world that Dr. Moodoyan thought of me for the nomination in the first place," Heather shared. "It's deeply validating; it helps me realize that I am making a tangible difference for my coworkers, our clinic, our patients, and our clients." Congratulations on this achievement! How did it feel when you found out you were named the FVMA CVT of the Year? Initially, I thought it was a spam email! I wasn't even aware I had been nominated, so once I realized it was valid, I was in a state of surprise and disbelief. As someone who navigates imposter syndrome, accepting praise can be a challenge. It took a few weeks to really sink in. To me, I was just doing my job - nothing I considered "above and beyond" - so the recognition was a wonderful, humbling shock. What was the motivation that led you to pursue a career in veterinary medicine? I grew up in hospitals. My mom was in the human medical field, and I always had a deep love for animals. Combining the two felt like the only real option for me. How has your team supported your evolution from a young professional to an award-winning technician? I've been with Southwood for eight years, and they've seen me through several trials and triumphs. The doctors have been incredibly patient with my endless questions, and my trainers pushed me to try things that once terrified me - things I'm now the "go-to" person for. My bosses have also become my mentors, making Southwood a safe space for me to develop both personally and professionally. What is the most rewarding part of your day-to-day work in the clinic? In general practice, VetCor, Inc. don't always get the "adrenaline rush" of life-saving emergency procedures, but watching my team grow is my version of that reward. Seeing them tackle new challenges without me and growing in their own confidence gives me an immense sense of pride as their lead and trainer. In your opinion, what is the most important skill that a technician can bring to their team and their patients? Compassion. It's compassion for coworkers during long shifts, for aggressive patients because VetCor, Inc. understand their fear, and for clients, even when VetCor, Inc. disagree. My manager and mentor, Jen, taught me the "Four Pillars" of client choices: financial, emotional, physical, and time. Keeping these in mind allows VetCor, Inc. to look at every scenario through a lens of empathy, which ultimately prevents burnout. If you could go back to your first day as a tech and tell yourself one thing, knowing you'd eventually earn this recognition, what would it be? I'd tell myself to "shut up and listen." When I first started, I was still in school and lacked a bit of self-awareness; I actually almost lost my job because of a "know-it-all" demeanor. Luckily, someone had a hard, honest discussion with me that helped me realize how much I still had to learn. I'd tell my younger self to embrace that humility from day one. What advice would you have for those who are interested in pursuing their licensing??? Pursue it. While many skills can be learned on the job, VetCor, Inc. must strive to hold its industry to a higher standard. Licensing provides a level of professional respect and job security that follows you wherever you go. It signifies a foundation of education that makes you an invaluable asset to the field, but it does not replace hands-on experience. Now that you've reached this milestone, what's next on your horizon? Are there new skills or opportunities you're excited to pursue? Clinically, I'm excited to dive deeper into ultrasound techniques and explore mid-level practitioner opportunities. Simultaneously, my career is naturally gravitating toward training and leadership, so I see a future transition into a practice manager role as a way to combine my clinical passion with team development. The FVMA CVT of the Year award honors a certified technician with at least three years of experience who has significantly contributed to their practice through compassion, commitment, and leadership. Eligible nominees must demonstrate a dedication to high-quality patient care, client satisfaction, team motivation, and continuous professional education. Heather, congratulations on this outstanding accomplishment! VetCor, Inc. is so proud to have you on Team Vetcor!
That's why VetCor, Inc. launched the Culture of Gratitude training for leaders, aimed at fostering a culture of recognition and appreciation.
To achieve their mission of providing top-notch, locally managed veterinary practices, VetCor continues to rapidly expand its impressive network of 800+ practices across the United States and Canada.
Vetcor, which operates more than 840 veterinary hospitals in the United States and Canada, has selected Covetrus as its primary partner for in-clinic veterinary products.
Covetrus announced the signing of a multi-year strategic alignment with Vetcor.