Job Description

Reporting to the GM Omni Channel & Digital Experience, our Head of Customer Engagement & Enablement role bridges business goals and technology capability - combine technical expertise, commercial rigour and stakeholder management – (5 DRs plus a wider team) setting clear direction and ensuring our Martech, Adtech and customer data ecosystem delivers strong customer and commercial outcomes.

Lead the vision, strategy and roadmap for TWG’s customer data, loyalty and personalisation ecosystem.
Oversee key customer platforms including Salesforce Marketing Cloud, CDP, Loyalty, Google Analytics, Agentforce and the AdTech stack.
Drive end-to-end customer lifecycle and personalisation strategy across owned and digital channels.
Translate customer, performance and first-party data into simple, actionable insights for teams and leaders.
Partner with Marketing, Product, Trade, Data and Technology teams to embed customer insights into everyday behaviour, planning and prioritisation.
Develop frameworks for measurement, automation effectiveness, data usage and responsible governance.
Lead, mentor and develop a high-performing team within a shared service model.
Build strong vendor and partner relationships to drive platform innovation, reliability and return on investment.

Qualifications

It goes without saying, passion and technical understanding in customer data and technology is the base! But more than that, you’ll have a good track record l working cross functionally across stakeholders to bring cohesion, simplify the complex and translate customer and commercial goals into an actionable plan that can deliver big business impacts!

What you’ll bring:

Leadership experience in digital, marketing technology, CRM, customer data or customer engagement roles
Extensive experience across Martech, Adtech, customer data, marketing automation, personalisation or multi-platform marketing ecosystems and technologies.
Excellent stakeholder, partner and vendor management capability.
Retail, omnichannel, large-scale customer environments or digital transformation experience advantageous.
Understanding of Salesforce Marketing Cloud, CDP, AdTech integrations, privacy, data governance and consent frameworks

You'll also embody the leadership qualities that define success at TWG - being humble, hungry and smart, with a strong customer mindset and passion for building a high-performing team of specialists.

Additional Information

Come work with us!

At The Warehouse Group, you'll be part of a business that's continuously evolving and investing in the future. We offer a collaborative, inclusive environment where innovation is encouraged, and great ideas can become reality.

Awesome Northcote location with views across the water, the all-important free car parking plus EV charging and on-site gym and cafe, plus eligibility for great discounts across our retail brands! You’ll get your birthday off, a charity day off and paid parental leave up to 26 weeks. Our teams balance hybrid working with Fridays work from home. 

If you're excited by the opportunity, ready to lead customer engagement, enablement and personalisation at scale, we'd love to hear from you.

About the company

TWG is a major New Zealand retailer that operates three brands—The Warehouse, Warehouse Stationery, and Noel Leeming—with more than 180 stores, online platforms, and distribution centers. Its product mix covers general merchandise, stationery, and consumer electronics, sourced through offices in China and India. The company combines brick-and-mortar stores with e-commerce and a nationwide distribution network, supported by a 10,000-plus employee team. Its goal is to improve living for New Zealanders and protect the planet through sustainable practices, community support, and carbon-neutral milestones, while differentiating itself by scale, brand diversification, and a strong community focus.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Auckland, New Zealand

Founded

1982

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Simplify's Take

What believers are saying

FY26 H1 sales reached $1.612 billion, with same-store sales up 0.5%.
Warehouse Stationery sales rose 5.7%, showing category-specific momentum.
Net debt fell to $93.3 million and free cash flow stayed positive.

What critics are saying

The February 2026 restructure cut 270 roles and cost $6 million.
Kmart's Westgate megastore opens in 2026, squeezing value retail traffic.
FY26 second-half sales were down 0.2%, exposing a fragile turnaround.

What makes The Warehouse Group unique

The Warehouse, Noel Leeming, and Warehouse Stationery give New Zealand-wide scale.
FY26 H1 margin discipline lifted operating profit to $26.9 million.
Tata co-sourcing and 270 head-office cuts reset the cost base.

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Benefits

Employee Discounts
Paid Vacation
Training Programs

Company News

Yahoo Finance

Mar 31st, 2026

Warehouse Group reports 38% profit jump to $26.9M despite flat NZ retail conditions

The Warehouse Group reported sales of $1.6 billion for the first half of FY26, up 0.3% year-on-year, with operating profit rising 37.7% to $26.9 million. Same-store sales increased 0.5%, whilst net debt improved to $93 million from $96 million. Warehouse Stationery delivered strong performance with sales up 5.7%, and Noel Leeming's operating profit jumped 52% to $13 million. The company reduced its cost of doing business by 1.7% to 30.6% of sales and achieved positive free cash flow of $3.1 million. However, the board declined to declare an interim dividend due to economic uncertainty. The company faces headwinds from flat retail spending and elevated unemployment, which reached a 10-year high in December.

The Warehouse Group

Head of Customer Engagement & Enablement

About the job