Front of House Trainee

As part of the Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort, you will have the opportunity to immerse yourself in the world of luxury hospitality and gain hands-on experience across different guest-facing departments. Depending on operational needs and learning opportunities, trainees may rotate between Front Office, Butler Service, and the St. Regis Butler Desk, developing a comprehensive understanding of the guest journey while learning the renowned St. Regis service standards.

Front Office

• Assist and realize guest check-ins and check-outs.
• Support room allocation and pre-arrival preparations, considering guest preferences.
• Identify upselling opportunities and learn best practices & how to apply it.
• Handle guest inquiries and coordinate requests with relevant departments.
• Update guest profiles and preferences in the system.
• Promote resort facilities, experiences, and loyalty program benefits.
• Learn and apply guest recovery techniques and service excellence standards.

Butler Service

• Personalize guest stays according to individual preferences and occasions.
• Create memorable and thoughtful guest experiences and distinctive moments.
• Think and arrange personalized welcome amenities and special in-room arrangements.
• Anticipate guest needs and deliver exceptional, personalized service.
• Connect with guests, conduct guest follow-ups and satisfaction checks.
• Support special celebrations, surprises, and VIP experiences.
• Learn and apply St. Regis Butler Service standards and luxury hospitality etiquette.
• Assist in maintaining guest preference records to enhance future stays.

St. Regis Butler Desk

• Handle guest requests via email, telephone, and internal communication channels.
• Support pre-arrival communication and itinerary planning.
• Coordinate restaurant reservations, spa appointments, transfers, and special arrangements.
• Maintain accurate guest preference records and profiles.
• Monitor open requests and ensure timely follow-up and resolution.
• Liaise with operational departments to ensure seamless guest experiences before, during, and after the stay.
• Support guest feedback follow-up and service recovery initiatives.
• Assist with the preparation of VIP arrivals and daily operational planning.