Business Operations – Growth

Why This Role

• Own the Full Post-Win Journey – From contract through go-live and beyond, you shepherd every win into a strong, lasting customer relationship.

• Shape a New Function – This is a new role, giving you the chance to define how Concourse approaches post-win operations and customer growth.

• Be the Bridge – Sit at the intersection of customer success, business development, and operations, working across the company to unlock new opportunities with existing partners.

• Ground Floor Opportunity – Join an early-stage startup led by a repeat founder with a successful exit.

What You'll Do

• Own the post-win process from contract execution through deployment and ongoing account management

• Manage contracting logistics with government partners, coordinating with legal, finance, and procurement stakeholders to close deals cleanly and quickly

• Serve as the primary relationship owner for government partners after a deal is won, ensuring a smooth handoff from sales and a strong start

• Run regular business reviews with partners to surface adoption insights, demonstrate value, and align on roadmap priorities

• Identify and develop expansion opportunities within existing accounts, from new use cases to additional agencies and jurisdictions

• Work closely with product and engineering to translate partner feedback into improvements

• Track partner health metrics and proactively address risks before they become problems

• Use AI tools to scale your work, automating reporting, synthesizing partner data, and building repeatable playbooks

What We're Looking For

• 1-2 years of experience in fast-paced consulting or a client-facing role at a tech company

• Comfort navigating contracts and procurement processes, ideally with government or enterprise customers

• Track record of managing complex stakeholder relationships and driving tangible outcomes

• Structured thinker who can turn ambiguous situations into a clear plan and next steps

• High agency: you find the work that needs doing and do it without being asked

• Enthusiasm for AI: you're excited to use tools like Claude to 10x your output

• Strong communicator who can engage equally well with a government program director and an engineering team

• Based in or willing to relocate to NYC for in-office work

About Concourse

Concourse is the fastest-growing govtech, providing software to more than 100 state and local governments across the U.S.

Government calls what we do "IT modernization." We call it a trillion-dollar opportunity to overhaul how government works. Public services are broken not because of bureaucracy but instead because they run on antiquated, user-unfriendly software from legacy vendors.

Some examples: Concourse is powering the legislative management system for one of America's largest cities, a state's entire online bail payment system, and a case-management platform for mental-health response teams.

We are an AI-native company. Our org structure and staffing model are radically different from those of legacy tech companies: we have a flat team of superstar generalists who both own client relationships and manage fleets of long-horizon AI agents.

Our team works together in our Flatiron office five days a week.