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All Accor

Global hotel management, franchising, loyalty program

Maitre de banquetes

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeSão Paulo, State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

  • Advanced or fluent English is required.
  • Experience in customer service is required.
  • User-level computer skills are required.
  • Knowledge of luxury/upscale products and services is required.
  • The role requires self-development, self-management, problem-solving, decision-making, strategic vision and analysis, business knowledge, business planning and continuous improvement, sensitivity, initiative and autonomy, persuasion, negotiation, numerical ability, oral communication, emotional balance, contemporary elegance, attention to detail, creativity, and motor coordination.

Responsibilities

  • Communicate a daily overview of the hotel, including occupancy, key customers, and events, to the team through briefings and meetings.
  • Plan, administer, and coordinate restaurant activities by defining guidelines and work routines, guiding, prioritizing and distributing tasks, and resolving relevant operational problems.
  • Supervise reception or welcome customers upon arrival at the point of sale, provide information, and escort them to tables.
  • Supervise service across all points of sale, support teams, and anticipate their needs.
  • Greet guests cordially, make eye contact, and address them by name.
  • Promote menu products according to each customer's profile and encourage complementary sales to help increase hotel profitability.
  • Manage reservations and table arrangements according to service orders.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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