Senior Program Manager - Quick Commerce Expansion Planning

Description

In this role, you will own the upstream funnel for Quick Commerce (QC) new launch sites — the strategic and tactical work that moves a site from initial identification through site selection and handoff to downstream delivery teams. The Sr. Program Manager will own a regional pipeline of prospective sites and drive comprehensive reporting on expansion initiatives, partnering with cross-functional stakeholders to source, evaluate, qualify, and advance sites through the selection funnel. You'll manage critical early-stage milestones, assess and mitigate risks before they reach execution, and standardize the documentation and decision processes that govern how sites enter and move through the pipeline — all while managing high-impact special projects, from operational deep-dives to executive-level analytics. Your influence will extend across our entire quick commerce ecosystem, shaping how we identify, prioritize, and select the sites that scale and optimize our operations.

The successful candidate will combine strong analytical capabilities with quick commerce operational knowledge, demonstrating experience in fast-paced project environments and a track record of leveraging data to drive site selection and pipeline decisions. Building durable relationships across partner teams and proactively managing risk are just as critical as the analytical work — superior communication skills and the ability to influence cross-functional stakeholders are crucial for success in this role.

Join our team and help revolutionize the quick commerce industry through data-driven decision making and strategic operational excellence.

Up to 20% travel

Key job responsibilities
An effective QC Expansions Program Manager is committed to driving organizational excellence by focusing on five strategic areas: (1) Site Identification & Pipeline Management, (2) Stakeholder Collaboration & Relationship Building, (3) Risk Mitigation, (4) Process Optimization, and (5) Strategic Growth. By concentrating on these areas, the Program Manager will contribute to the ongoing success of our quick commerce expansion through:

• Developing and managing the site pipeline from identification through site selection and handoff, coordinating with multiple stakeholder teams across Real Estate, Operations, Technology, and Finance to source, evaluate, and qualify candidate sites.

• Building and sustaining strong cross-functional relationships that keep the funnel moving — proactively identifying and resolving complex challenges that pose risks to site selection and handoff, leveraging data-driven analysis and SME collaboration.

• Driving standardization of site selection criteria, evaluation frameworks, and handoff documentation across the network while conducting regular benchmarking to identify and implement improvements.

• Managing a diverse pipeline of prospective sites simultaneously, effectively communicating pipeline health, selection decisions, and risks to senior leadership through clear, actionable insights.

• Collaborating with cross-functional teams to optimize site selection criteria and expansion strategy, ensuring each site is thoroughly de-risked and cleanly handed off to downstream execution teams.

• Bonus if you bring a construction or cost lens to the front of the funnel — experience in cost estimation, construction, or pre-construction helps you pressure-test a site's feasibility and identify cost early, so you can flag scope and cost risks before a site advances rather than discovering them downstream.

A day in the life
A day in the life As a QC Expansions Program Manager, your day revolves around orchestrating a pipeline of prospective sites from identification through selection and handoff. You begin by reviewing pipeline dashboards and addressing any critical issues. Throughout the day, you'll lead virtual meetings with various stakeholders, including Real Estate for site sourcing and selection updates, Design Engineering for early feasibility on layouts, and internal partners on selection criteria and handoff readiness. You'll analyze site data to identify potential risks early, make key decisions to unblock the funnel, and drive resolution of selection risks before they reach execution. Time is spent preparing executive summaries, ensuring pipeline documentation is current, and developing standardized processes to improve future site selection. Your role is to keep all moving parts aligned and the funnel flowing efficiently — building the relationships and managing the risks that make clean handoffs possible.

About the team
About the team Our team's mission is to set and achieve challenging yet attainable goals. We leverage data and robust mechanisms to track progress, escalate issues when needed, and solve problems efficiently. We maintain constant feedback loops to align our objectives with customer expectations. Adaptability is key – we're always prepared to pivot in response to shifting business priorities.

We take pride in our strong sense of ownership, actively identifying and filling gaps across the organization. Our team thrives on taking initiative, driving improvements, and ensuring seamless execution of QC projects through data-driven decision-making and effective stakeholder management.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to drive improvements
- Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.