Customer Success Manager @ Fyllo

INACTIVE

Full-Time

Customer Success Manager

Posted on 3/11/2023

Fyllo

51-200 employees

Privacy-focused advertising solutions maximizing ROI

Data & Analytics

Hardware

Consumer Software

Junior, Mid, Senior

Chicago, IL, USA

Required Skills

Sales

Communications

Salesforce

Marketing

Requirements

We are always challenging the status quo. With access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI
Founded in 2019, we closed our Series C and have raised 100 million to date. We now have created the world's largest data marketplace of cannabis and CBD purchase data, enabling access to 65 million frontline consumers who shape and move markets. In 2022, as audience targeting became more privacy-regulated and digital marketing more omnichannel, we acquired Semasio, a provider of contextual targeting solutions
Semasio works with marketers to help them understand and reach their audiences, across 30+ languages, through three types of targeting: audience, contextual, and brand fit. One of Semasio's core differentiators is its commitment to complete transparency and control. In a world where advertisers are increasingly concerned about brand safety, Semasio provides advertisers with full visibility into where ads are being placed, ensuring they're shown in brand-safe environments, which is essential for reputation management
Our team is global, located in the U.S., Germany, Denmark and Portugal. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. If you are someone who has a bias to act and enjoys working in a dynamic environment, then read on!
Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min
Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability - we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the Fyllo Fam. Thank you!

Responsibilities

Build on the existing strategy for customer success to onboard, retain, and upsell new and existing business
Understand the department's initiatives and execute them into actionable items across the team. Responsible for setting timelines, establishing accountability, and tracking progress
Collaborate cross functionally with marketing, sales, trading teams to constantly optimize offering based on client needs, company goals, and identified market opportunities
Responsible for retaining and growing existing accounts through identification of strategic upsells
Oversight of Tier I client relationships to identify opportunities for cross sell, upsell, and Fyllo product evolution
Provide superior customer relationships including the ability to influence enterprise account growth
Create framework for effective, scalable account support

Desired Qualifications

BA/BS Degree
2+ years of experience in a customer success media-oriented role
Experience at an online publisher, ad exchange, ad server, DSP, or other online advertising roles preferred
Excellent organizational, interpersonal, presentation and communication skills (written and verbal)
Proactive and positive attitude, always willing to collaborate with team members and colleagues
Strong troubleshooting, analytical, and problem-solving abilities
Well versed in media vocabulary and key performance metrics
Self-motivated to learn about products, technology, customers, and competitors
Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
Thrive in fast paced, dynamic working environments and enjoy working on developing-stage projects (with a clear vision for the 'big picture')
Naturally curious with a continuous desire to grow knowledge base and learn more
Possess genuine interest in Fyllo's mission to help the world realize the full potential of highly regulated industries

Why Join Fyllo

We are always challenging the status quo. With access to the world’s most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.

Founded in 2019, we closed our Series C and have raised 100 million to date. We now have created the world’s largest data marketplace of cannabis and CBD purchase data, enabling access to 65 million frontline consumers who shape and move markets. In 2022, as audience targeting became more privacy-regulated and digital marketing more omnichannel, we acquired Semasio, a provider of contextual targeting solutions.

Semasio works with marketers to help them understand and reach their audiences, across 30+ languages, through three types of targeting: audience, contextual, and brand fit. One of Semasio’s core differentiators is its commitment to complete transparency and control. In a world where advertisers are increasingly concerned about brand safety, Semasio provides advertisers with full visibility into where ads are being placed, ensuring they’re shown in brand-safe environments, which is essential for reputation management.

Our team is global, located in the U.S., Germany, Denmark and Portugal. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. If you are someone who has a bias to act and enjoys working in a dynamic environment, then read on!

The Role:

Fyllo is looking for a motivated self-starter to represent and quarterback client success for Media Solutions. The Customer Success Manager will define the framework to drive superior client service through account management, relationship development, client retention, and upsell efforts. This position is responsible for defining the fostered growth of new and existing business. The CS Manager will partner with several internal teams including the Sales, Strategic Planning, Trading, and Marketing teams.

This is a perfect opportunity for someone who loves working in fast-paced startup environments and wants to help blaze the trail for future growth. Reporting to the Manager, Customer Success, this position requires dynamic, strategic, and quantitative thinking.

Day to Day:

Business Goals

Build on the existing strategy for customer success to onboard, retain, and upsell new and existing business
Understand the department’s initiatives and execute them into actionable items across the team. Responsible for setting timelines, establishing accountability, and tracking progress.
Collaborate cross functionally with marketing, sales, trading teams to constantly optimize offering based on client needs, company goals, and identified market opportunities.
Responsible for retaining and growing existing accounts through identification of strategic upsells

Account Support

Oversight of Tier I client relationships to identify opportunities for cross sell, upsell, and Fyllo product evolution
Provide superior customer relationships including the ability to influence enterprise account growth
Create framework for effective, scalable account support

Preferred Qualifications:

BA/BS Degree
2+ years of experience in a customer success media-oriented role
Experience at an online publisher, ad exchange, ad server, DSP, or other online advertising roles preferred
Excellent organizational, interpersonal, presentation and communication skills (written and verbal)
Proactive and positive attitude, always willing to collaborate with team members and colleagues
Strong troubleshooting, analytical, and problem-solving abilities
Well versed in media vocabulary and key performance metrics
Self-motivated to learn about products, technology, customers, and competitors
Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
Thrive in fast paced, dynamic working environments and enjoy working on developing-stage projects (with a clear vision for the ‘big picture’)
Naturally curious with a continuous desire to grow knowledge base and learn more
Possess genuine interest in Fyllo’s mission to help the world realize the full potential of highly regulated industries

Perks & Benefits

Unlimited PTO
Monthly mobile stipend
Home office stipend
401K
Hybrid work schedule
United Healthcare medical coverage
Dental & vision insurance
Parental leave
Pre-tax commuter programs
Half-day Fridays starting at 2pm
Learning & development programs

Next Steps

Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min.

Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability – we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the Fyllo Fam. Thank you!

Fyllo

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Website

View Company Profile

Fyllo stands out as a leader in the advertising industry, providing comprehensive, privacy-first solutions that are trusted by both Fortune 500 companies and emerging brands. Their commitment to maximizing ROI and boosting efficiency is demonstrated through successful test campaigns and intelligent media buying strategies. Fyllo's unique focus on reaching progressive audiences and their robust contextual platform set them apart in the industry, making them a desirable workplace for those interested in cutting-edge, privacy-conscious advertising solutions.

Company Stage

Series C

Total Funding

$100.2M

Headquarters

Chicago, Illinois

Founded

2019

Growth & Insights

Headcount

6 month growth

↓ -17%

1 year growth

↓ -28%

2 year growth

↓ -43%

Benefits

Unlimited PTO

Monthly mobile stipend

Home office stipend

401K matching

Hybrid work schedule

Blue Cross Blue Shield medical coverage

Dental & vision insurance

Parental leave

Pre-tax commuter programs

Learning & development programs

INACTIVE