Customer Success Manager
Posted on 3/11/2023

51-200 employees

Compliance-first solutions software
Company Overview
Fyllo is on a mission to accelerate the economies of tomorrow. Fyllo’s marketing and regulatory solutions provide the tools, data and integrations needed to drive new growth with speed and scale.
Chicago, IL, USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • We are always challenging the status quo. With access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI
  • Founded in 2019, we closed our Series C and have raised 100 million to date. We now have created the world's largest data marketplace of cannabis and CBD purchase data, enabling access to 65 million frontline consumers who shape and move markets. In 2022, as audience targeting became more privacy-regulated and digital marketing more omnichannel, we acquired Semasio, a provider of contextual targeting solutions
  • Semasio works with marketers to help them understand and reach their audiences, across 30+ languages, through three types of targeting: audience, contextual, and brand fit. One of Semasio's core differentiators is its commitment to complete transparency and control. In a world where advertisers are increasingly concerned about brand safety, Semasio provides advertisers with full visibility into where ads are being placed, ensuring they're shown in brand-safe environments, which is essential for reputation management
  • Our team is global, located in the U.S., Germany, Denmark and Portugal. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. If you are someone who has a bias to act and enjoys working in a dynamic environment, then read on!
  • Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min
  • Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability - we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the Fyllo Fam. Thank you!
  • Build on the existing strategy for customer success to onboard, retain, and upsell new and existing business
  • Understand the department's initiatives and execute them into actionable items across the team. Responsible for setting timelines, establishing accountability, and tracking progress
  • Collaborate cross functionally with marketing, sales, trading teams to constantly optimize offering based on client needs, company goals, and identified market opportunities
  • Responsible for retaining and growing existing accounts through identification of strategic upsells
  • Oversight of Tier I client relationships to identify opportunities for cross sell, upsell, and Fyllo product evolution
  • Provide superior customer relationships including the ability to influence enterprise account growth
  • Create framework for effective, scalable account support
Desired Qualifications
  • BA/BS Degree
  • 2+ years of experience in a customer success media-oriented role
  • Experience at an online publisher, ad exchange, ad server, DSP, or other online advertising roles preferred
  • Excellent organizational, interpersonal, presentation and communication skills (written and verbal)
  • Proactive and positive attitude, always willing to collaborate with team members and colleagues
  • Strong troubleshooting, analytical, and problem-solving abilities
  • Well versed in media vocabulary and key performance metrics
  • Self-motivated to learn about products, technology, customers, and competitors
  • Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
  • Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
  • Thrive in fast paced, dynamic working environments and enjoy working on developing-stage projects (with a clear vision for the 'big picture')
  • Naturally curious with a continuous desire to grow knowledge base and learn more
  • Possess genuine interest in Fyllo's mission to help the world realize the full potential of highly regulated industries