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Four Seasons

Luxury hotel management with branded residences

Spa Receptionist

Reception & Front DeskConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

  • Previous luxury-hospitality experience is preferred.
  • Knowledge of Spa environments and treatments.
  • Strong communication and proactive guest-needs assessment skills.
  • Customer-service and problem-solving skills.
  • Ability to read, speak, and write in Spanish and advanced English.
  • Certification in civil protection and risk management.
  • Understanding of hotel quality and service standards.
  • High integrity and transparency, with an ethical approach to outcomes.
  • Interpersonal and relationship-building skills.
  • Problem-solving, decision-making, and conflict-resolution skills.
  • Ability to work safely, prudently, and in an organized manner.
  • Computer skills, including Word, Excel, and PowerPoint.
  • Familiarity with Spa reservation software.
  • Ability to meet the hotel’s hygiene and safety rules, quality criteria, and departmental procedures, and to carry out duties with reasonable care to avoid injury to self and others.
  • Professional appearance and uniform grooming in accordance with company standards.

Responsibilities

  • Welcome Spa guests warmly, use their names when known, offer Spa beverages and hot or cold towels, and provide individualized assistance and accurate information promptly.
  • Follow telephone etiquette and departmental standards, and communicate courteously and professionally with guests, prospective clients, supervisors, managers, and coworkers.
  • Maintain a relaxing Spa environment through music, lighting, temperature, and aroma.
  • Organize and schedule Spa guest reservations.
  • Accurately update guest profiles, preferences, and appointments in the Spa software.
  • Maintain knowledge of treatment and retail products to answer questions and recommend relevant treatments and products based on guests’ needs and expected benefits.
  • Stay informed about hotel events and recommend and sell hotel facilities in a personalized, tactful manner.
  • Respond sensitively to guest preferences and special requests, offering meaningful alternatives when requests cannot be met.
  • Anticipate guest needs, address concerns and requests, take decisive action to ensure satisfaction, and report issues to a supervisor or manager for follow-up.
  • Handle unexpected situations and emergencies calmly and confidently in accordance with hotel policies and procedures.
  • Check guests’ satisfaction after their Spa experience.
  • Immediately report hazards, facility-maintenance issues, and equipment problems to the manager.
  • Maintain an accurate inventory of operating supplies and submit purchase orders in a timely manner to replenish stock.
  • Read and update the daily log and communicate relevant information to the team to support effective Spa reception operations.
  • Use available daily-operation resources effectively, including the telephone, computer, photocopier, Spa software, and credit-card machines.
  • Process financial transactions for retail sales and Spa treatments, and manage daily accounting, including cash, room charges, and credit-card payments.
  • Prepare daily Spa reports as directed by management.
  • Prepare and manage gift certificates.
  • Follow Four Seasons standards and meet or exceed all standard tests.
  • Organize Spa reservations and distribute treatments among therapists according to their qualifications and ability to perform the treatments.
  • Follow departmental hygiene and safety rules, quality criteria, and procedures, taking reasonable care and carrying out assigned duties to avoid injury to self and others.

Desired Qualifications

  • Previous experience in luxury hospitality.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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