Senior Product Manager
Amazon
Senior Product Manager
Amazon
Sells products online and rents cloud computing
Join Amazon Pharmacy's Fulfillment Product Tech team and shape the systems that determine how medications are dispensed, verified, and shipped to patients. You will execute the product roadmap to drive performance for the 1P Warehouse Management System (WMS) — the unified platform being built on AFT (Amazon Fulfillment Technologies) primitives to orchestrate pharmacy fulfillment within the four walls.
Pharmacy fulfillment is unlike retail: workflows span controlled substance compliance (DEA chain-of-custody), cold chain handling, pharmacist verification gates, and dynamic re-routing for problem states — all under HIPAA constraints. Every system you define and measure operates within these regulatory and operational realities, across small-format sites, regional fulfillment centers, and kiosks.
We are looking for a dynamic, analytically rigorous Senior Product Manager – Tech to own the product execution on how Amazon Pharmacy executes fill, verify, and pack — the core dispensing workflow that turns a prescription into a shipment. You will define the problems, shape the solutions, and drive outcomes across these domains — working directly with engineers building workcell execution services, operator tooling, and the hardware abstraction layers that connect our software to pharmacy automation
Key job responsibilities
1. Define and execute the roadmap for how prescriptions are dispensed, pharmacist-verified, and assembled into shipments across manual and automated workcells at all site formats (small-format, regional, kiosks).
2. Define and track metrics across the fill-verify-pack pipeline; identify bottlenecks, set targets, and partner with engineering to deliver measurable improvements in speed, accuracy, and cost-per-shipment.
3. Work with Hardware and Software Engineering, Operations, Compliance, Legal, Clinical Excellence, Finance, and In-Stock partners to provide solutions and drive improvements
4. Influence without authority across multiple teams and organizations to drive outcomes in a matrixed environment
4.
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in building and driving adoption of new tools
- Master's degree
- Experience building under-the-roof fulfillment tools
- Experience in healthcare, pharmacy, or regulated fulfillment
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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