Sun King

Off-grid solar home systems provider

Warehouse Supervisor

Inventory Control & Cycle CountingUpdated on Nov 13

Full-timeNdola, ZambiaNo salary listedIn-person

About the Job

Requirements

A degree qualification is required, preferably in Supply Chain Management, Logistics, Warehouse Management, Distribution, or a related field.
At least 3 years of experience in warehousing and inventory management.
Practical experience working with distributors, third-party logistics providers, and sales teams to support smooth distribution operations.
Knowledge of import/export, transport routes, inventory management, warehousing, and distribution networks.
Knowledge and working experience with enterprise resource planning and/or warehouse management systems.
Ability to work with large volumes of data in Excel or Google Sheets.
Strong attention to detail, particularly in inventory, serial numbers, and document controls.
English language proficiency is required.
Ability to work with minimal supervision.
Ability to work effectively with Operations, sales teams, and external logistics partners.

Responsibilities

Receive inbound cargo according to approved standard operating procedures, verify stock-keeping unit, quantity, and condition, and assist with shipping and delivery documentation.
Record and escalate discrepancies, damages, or shortages, and coordinate with logistics providers to resolve inbound exceptions.
Scan serial numbers for metered or serialized products and upload them to the relevant database.
Ensure received quantities are accurately reflected in warehouse and enterprise resource planning/customer relationship management records.
Initiate warehouse orders and oversee picking, packing, and fulfillment with logistics providers, including routing and scheduling.
Monitor dispatch accuracy and resolve misroutes, delays, losses, and damages.
Update dispatched quantities in the approved dispatch tracker and enterprise resource planning/customer relationship management systems, including scanned serial numbers for applicable products moved to shop or field locations.
Align dispatches and stock receipts with retail and field teams.
Process daily invoicing for partnership and Easy Buy Direct sales in the enterprise resource planning system, where applicable.
Maintain accurate inventory records and ensure alignment between physical stock, warehouse records, and enterprise resource planning/customer relationship management systems.
Conduct cycle counts according to the approved inventory control schedule, and manage monthly or periodic stock takes and reconciliation.
Investigate and escalate inventory discrepancies and unexplained variances.
Manage inventory according to first-in, first-out standards and maintain serial-number traceability for applicable products.
Monitor inventory condition and report damaged, obsolete, or slow-moving stock.
Oversee the day-to-day activities of the Ndola warehouse, reporting to the Warehouse Manager.
Maintain warehouse organization, cleanliness, and 5S standards, including accurate floor plans, bin locations, and signage.
Ensure compliance with occupational health and safety and warehouse safety requirements.
Monitor warehouse access and escalate unauthorized access or security concerns.
Promptly report inventory losses, damages, accidents, and other warehouse incidents.
Ensure proper storage, handling, and segregation of products according to approved procedures.
Oversee daily warehouse activities with third-party warehouse and logistics providers where operations are outsourced, and follow up on inbound and outbound service levels.
Escalate delays, discrepancies, losses, damages, and service failures to the Operations Manager.
Partner with the Associate Manager, Operations, on inventory, fulfillment, and logistics priorities.
Assist with audits, physical verification exercises, and operational improvement initiatives.
Perform other duties as assigned by the supervisor.

Location: Ndola
About the role:
The warehouse supervisor will perform a variety of duties to ensure consistent warehouse and inventory service delivery as per assigned KPIs. This will include inbound logistics, receiving, inventory management, warehouse controls, order fulfillment, and outbound dispatches. The role will work closely with the operations, sales/retail teams, and external logistics/3PL providers to ensure accurate and timely movement of inventory.

Inbound / Receiving

Receive inward cargo in accordance with approved Sun King SOPs, verifying SKU, quantity, and condition and helping shipping/delivery documentation.
Record and escalate discrepancies, damages, or shortages to relevant stakeholders, and coordinate with logistics providers to resolve inbound exceptions.
Scan serial numbers for metered/serialized products and upload them to the relevant database.
Ensure received quantities are accurately reflected in warehouse and ERP/CRM records.

Outbound Dispatches

Initiate warehouse orders and oversee picking, packing, and fulfillment with logistics providers/3PLs, including routing and scheduling.
Monitor dispatch accuracy and resolve misroutes, delays, losses, and damages.
Update dispatched quantities in the approved dispatch tracker and ERP/CRM, including scanned serials for applicable products moved to shop/field locations.
Align dispatches and stock receipts with retail/field teams.
Process daily invoicing for partnership and EBD [Easy Buy Direct] sales in the ERP system, where applicable.

Warehouse & Inventory Controls

Maintain accurate inventory records, ensuring alignment between physical stock, warehouse records, and ERP/CRM.
Conduct cycle counts per the approved inventory control schedule, and manage monthly/periodic stock takes and reconciliation.
Investigate and escalate inventory discrepancies and unexplained variances.
Manage inventory per FIFO standards and maintain serial-number traceability for applicable products.
Monitor inventory condition, reporting damaged, obsolete, or slow-moving stock.
Oversee the day-to-day activities of Ndola Warehouse, reporting to the Warehouse Manager
Maintain warehouse organization, cleanliness, and 5S standards, including accurate floor plans, bin locations, and signage.

Warehouse Safety, Security & Loss Prevention

Ensure compliance with Sun King OHS and warehouse safety requirements.
Monitor warehouse access and escalate unauthorized access or security concerns.
Report inventory losses, damages, accidents, and other warehouse incidents promptly.
Ensure proper storage, handling, and segregation of products per approved procedures.

3PL & Logistics Coordination

Oversee daily warehouse activities with 3PL warehouse and logistics providers where operations are outsourced, following up on inbound and outbound service levels.
Escalate delays, discrepancies, losses, damages, and service failures to the manager, operations.
Partner with the Associate Manager, Operations, on inventory, fulfillment, and logistics priorities.
Help with audits, physical verification exercises, and operational improvement initiatives.

Any other duties as assigned by your supervisor.

Has a degree qualification preferably in Supply Chain Management, Logistics, Warehouse Management, Distribution or a related field from a Premier institution
Has 3+ years' experience in warehousing and inventory management.
Has practical experience working with distributors, 3PLs and sales teams to help with smooth distribution operations.
Is knowledgeable about import/export, transport routes, inventory management, warehousing, and distribution networks.
Has knowledge and working experience with ERP and/or WMS systems.
Is comfortable working with large volumes of data in Excel/Google Sheets.
Demonstrates strong attention to detail, particularly in inventory, serial numbers, and document controls.
Has excellent verbal and written communication skills; English is a must.
Is able to work with minimal supervision.
Has strong teamwork skills and can work effectively with the Operations, sales teams and external logistics partners.

About the Company

Sun King

Off-grid solar home systems provider

Sun King designs, manufactures, distributes, and finances solar home energy products for off-grid communities in Africa and Asia. Its range includes solar lanterns and solar home systems with inverters and storage that can power lights, radios, phones, and household appliances, all financed through a pay-as-you-go model with small mobile money installments after a low upfront payment. The company differentiates itself with an end-to-end approach—handling product design, manufacturing, distribution, and financing—supported by a large field-agent network and strategic acquisitions like PayGo Energy to expand into clean cooking. Its goal is to increase energy access by helping households leapfrog kerosene and unreliable grids, aiming to reach millions of homes and businesses, including over 2 million in Ethiopia by 2030.

Company size: 1,001-5,000
Company stage: Debt Financing
Total funding: $864.9M
Headquarters: Chicago, IL
Founded: 2008

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