W

Wise

Low-cost international money transfers with API

Quality Assurance Team Lead

Full-TimeUpdated on 10/15/2026
€3.5k - €4.5k/mo
Mid
Tallinn, Estonia
In Person
Risk & ComplianceFinancial Crime & AML

About the job

Requirements
  • Extensive experience in AML investigation, Suspicious Activity Report (SAR) reporting, fraud, sanctions, or Know Your Customer (KYC) enhanced due diligence (EDD) or customer due diligence (CDD).
  • At least 3 years of proven experience leading, coaching, and managing the performance of a technical or analytical team of 5 to 20 employees in a relevant quality assurance domain, driving operational excellence.
  • Fluency in written and spoken English, with the ability to clearly articulate thoughts and recommendations.
  • Project management skills to deliver a portfolio of projects and reviews on time and to a high standard, and the ability to analyze information and drive action to improve team metrics.
  • Commitment to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.
  • Ability to review and interpret policy to support and coach the team in delivering consistent and correct outcomes, serve as the escalation point, and sign off final decisions on complex issues with robust risk-based rationale.
  • Ability to ensure the quality assurance approach for the assigned area remains adequate and effective through business change and delivers consistent, correct, and trusted outcomes.
  • Ability to use data and insights to assess key issues, trends, and root causes; communicate actionable insights to stakeholders; influence positive change; identify relevant policy and process gaps; and drive continuous improvement at team and organizational levels.
  • Ability to develop a culture of artificial intelligence literacy, encourage experimentation and efficient use of available tools, and identify and test strategic opportunities for automation and artificial intelligence in quality assurance.
  • Ability to inspire, lead, and model expected risk and compliance behaviors while fostering accountability, curiosity, risk management, and continuous improvement.
  • Ability to clearly articulate risk, materiality, and impacts; present concise quality assurance outcomes to senior leaders, summarize key risks and issues, and influence proportionate, risk-based actions.
  • Ability to challenge ways of working, critically assess data, drive continuous improvement, and use data to track impacts and benefits.
  • Strong organizational and time-management skills, with the ability to deliver key performance indicators in a fast-paced, high-pressure environment.
  • Ability to work independently and proactively, take individual ownership and responsibility, and work effectively as part of a team.
  • Successful completion of Quality Academy accreditation, which is a core requirement of the role and a key suitability metric during the probation period.
  • Full-time, on-site work in the Tallinn office.
Responsibilities
  • Lead by example and drive a customer-focused, proactive risk and compliance management mindset across the team and wider organization; promote ownership and accountability and build high-performing teams that value knowledge sharing and continuous learning.
  • Coach and develop the quality assurance team; conduct regular one-on-one coaching sessions and performance reviews; deliver initiatives to develop team skills, behaviors, and competencies; design and manage development plans; and conduct regular check-ins and make recommendations supporting performance management activities.
  • Be accountable for the assigned area of operations, identify and drive improvement opportunities, and collaborate with central functions and other teams to increase automation and operational efficiency.
  • Monitor team resource allocation, refine standard operating procedures, and scale quality assurance operations to deliver trusted quality outcomes.
  • Drive achievement of individual and team targets, including key performance indicators and service-level agreements; meet deadlines, optimize processing times, and take ownership of results.
  • Ensure blockers affecting delivery of quality assurance outcomes are communicated and escalated effectively, with supporting actions identified or taken.
  • Own operational performance and drive initiatives, key performance indicators, and objectives and key results in line with the organization's strategic vision; ensure the team has plans to meet performance and quality targets and create plans for developing future leaders.
  • Provide regular coaching and work with direct reports to develop their skills; advocate for company values and strategic goals across the organization.
  • Take responsibility for the accuracy and validity of quality assurance outcomes in AML investigation, SAR reporting, fraud, and KYC EDD/CDD; apply subject matter expertise to calibrate outcomes and lead domain-level root cause analysis, including complex cases, engaging the root cause analysis team when needed.
  • Collaborate with stakeholders, explain complex topics clearly, translate aggregated quality assurance data into actionable narratives, and hold stakeholders accountable for implementing actions.
  • Communicate confidently with difficult stakeholders, improve cross-team communication, and liaise between other parts of the organization and the team.
  • Serve as a subject matter expert, train and coach the team on relevant quality assurance, policy, and risk topics, maintain understanding of regulatory obligations and internal policies, and apply a risk-based approach to deterring and preventing money laundering and financial crime.
  • Assist senior leadership with audits and with developing policies and processes.

About the company

Wise enables international money transfers with lower fees by using a peer-to-peer model to match transfers across borders. It offers a multi-currency account for holding and managing money in different currencies and provides an API for businesses to integrate Wise transfers into their platforms. Unlike traditional banks that charge higher fees and poor exchange rates, Wise uses transparent, small-per-transaction fees and real-time exchange rates to reduce costs. Its approach differentiates it from competitors by emphasizing simplicity, cost transparency, and a broad API for business integration. The goal is to make cross-border payments cheaper, faster, and more transparent for individuals and businesses around the world.

Company Size

10,001+

Company Stage

IPO

Headquarters

London, United Kingdom

Founded

2011

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Simplify's Take

What believers are saying

  • Wise launched Canada's Chequing Account on 2026-09-14 with free Interac e-Transfers.
  • Thailand launched Wise Account and Wise Card on 2026-09-22 after March licensing.
  • MBSB's 2026 transaction volume rose 250% using Wise Platform, validating bank distribution.

What critics are saying

  • Belgian prosecutors investigated Wise on 2026-06-01 over €500 million suspicious transactions.
  • Wise shareholders filed a 2026 securities class action after the OCC denied charter approval.
  • Repeated AML failures kill Wise's U.S. charter ambitions and freeze partner banks.

What makes Wise unique

  • Wise's 2011 London origin and 2026 Thailand licence show regulator-first expansion.
  • Wise's mid-market FX pricing still beats banks and many card-network markups.
  • Wise Platform embeds transfers inside banks, including MBSB's 20-currency rollout on 2026-09-22.

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Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

3%

2 year growth

1%
Finopulse
Oct 8th, 2026
Wise links to domestic systems for cross-border QR payments.

Wise links to domestic systems for cross-border QR payments. Oct 8, 2026 4 hours ago A visitor to Brazil may want to sample food sold by local street vendors, but they may not be able to pay using the country's popular method: Pix, the QR-based instant payments network. It's a common pain point for travelers worldwide, and one that international transaction payments platform Wise aims to address by adding cross-border QR payments to its app. The company plans to integrate with domestic payment schemes that have gained traction in several markets, including Pix, Singapore's PayNow, Hungary's Qvik, and QR Ph in the Philippines. Wise has also partnered with Alipay+ to expand QR payment coverage across popular tourist destinations in Asia. The arrangement lets customers pay directly from their existing Wise accounts through local QR systems, rather than having to rely on cards or cash. Creating walled gardens. QR payments can reduce friction at checkout, while the networks behind them facilitate real-time settlement at relatively low cost. That combination has helped drive the rapid adoption of real-time payments in markets such as India and Brazil. But because many of these systems were built primarily for domestic use, they can create walled gardens that make cross-border transactions more difficult for travelers and merchants. That has prompted a growing number of efforts to connect these systems. For example, global payments gateway Alipay+ recently expanded its platform to Latin America. The integration is designed to allow visitors to make QR-code payments at participating merchants using the wallets they already use at home. The importance of tourism. China has also been working to improve payment connectivity across Southeast Asia. The widespread use of localized digital wallets and super apps like WeChat Pay and Alipay has created a similar challenge for travelers visiting the region. As part of those efforts, China recently connected Indonesia's Quick Response Code Indonesian Standard (QRIS) with major payment ecosystems, including Alipay and UnionPay. The connection allows consumers in the region's largest digital economy to scan QR codes and pay using familiar apps while transacting in local currencies. All these developments underscore the importance of tourism and cross-border commerce to economies around the world. As more countries adopt domestic real-time payment systems, connecting those networks across borders could become an important part of the payments landscape. Disclaimer: This story is auto-aggregated by a computer program and has not been created or edited by finopulse.

Financial Services Technology
Oct 8th, 2026
OakNorth partners with Wise for international payments.

OakNorth partners with Wise for international payments. By Dalvinder Kular 08/10/2026 OakNorth has partnered with money transfer technology company Wise to enable its UK business customers to make international payments. Through the partnership OakNorth said its customers, who are scaling businesses with annual turnover of £1 million to £100 million, will be able to make international payments at the mid-market exchange rate in more than 20 currencies, including Euros, US dollars, British pounds, Indian rupees, Hong Kong dollars and Chinese yuan. Using the Wise Platform, OakNoth account holders will be able to make payments almost instantly, with 77 per cent of payments being made in under 20 seconds. The digital bank said new feature gives SMEs a faster, transparent and seamless way to pay suppliers and partners around the world. Peter King, director of business banking at OakNorth, said: "Its customers are ambitious businesses with increasingly global needs, and they need banking services that can keep up with the pace of their growth. Whether they're paying suppliers overseas, entering new markets or working with international partners, knowing what their payments will cost and when their money will arrive are non-negotiable. "By integrating Wise Platform, we can give our customers a better and more transparent way to move money internationally, helping them spend less time managing cross-border payments and more time focused on growing their businesses." The partnership comes as UK SMEs move significant and growing volumes of money across borders. Research commissioned by Wise and independently conducted by consulting firm Edgar, Dunn & Company found that UK SMEs are projected to send over £615.5 billion overseas in 2027. SME overseas payments are also forecasted to grow 22 per cent between 2026 and 2029. Yet as UK SMEs send more money overseas, Wise said they also stand to lose more to the hidden expenses of traditional international payments. These hidden fees are estimated to drain UK SMEs of £7.5 billion in 2027. Other financial institutions around the world use the Wise Platform for their international payments including Monzo, UniCredit, N26, Morgan Stanley and Standard Chartered.

Tech in Asia
Oct 6th, 2026
Wise adds QR payments and eSIMs for travel in 50+ countries

Wise has expanded its travel services in Singapore, adding QR payments and eSIM plans to its app. The QR payment feature works across more than 50 destinations and, through an Alipay+ partnership, allows users to pay at millions of merchants in China without a Chinese bank card or local phone number. The company's eSIM service covers over 150 destinations with a single installation that can be reused across trips. This launch follows Alipay+ expanding cross-border QR acceptance through the Philippines' QR Ph system and Argentina's national QR network. A Wise-commissioned YouGov survey found that 87% of Singapore adults who travelled internationally in the previous 12 months experienced payment hurdles abroad, with 51% saying payment issues caused them to miss local experiences.

Fintech News Network
Oct 6th, 2026
Wise rolls out overseas QR payments, customisable eSIM plans.

Wise rolls out overseas QR payments, customisable eSIM plans. Travellers can customise data plans for each trip with a single eSIM installation and get refunds for unused plans. Get the hottest Fintech Singapore News once a month in your Inbox Wise has expanded QR payments and added customisable eSIM plans to its app, with customers in Singapore and Malaysia among the first globally to access both features from today. The QR payment service covers more than 50 destinations. Customers can already use PayNow QR in Singapore and DuitNow QR in Malaysia. The app also connects directly to QR Ph in the Philippines, Swiss QR-bill in Switzerland and Qvik in Hungary. A partnership with Ant International's Alipay+ also lets eligible customers scan supported merchant QR codes in markets including mainland China, Hong Kong, South Korea and Cambodia. In mainland China, eligible travellers can pay at supported merchants without a Chinese bank card, local mobile number or separate app setup. The eSIM service offers standard regional plans covering more than 150 destinations. Customisable plans let customers choose their data allowance and duration. These customisable plans are available to customers in Singapore, Malaysia, the UK, the European Economic Area, the US, Canada, Brazil, Australia and New Zealand. Customers install the eSIM once and buy subsequent plans through the app. Data use begins when the eSIM connects to a supported network at the destination. Wise also offers refunds for purchased data plans that have not been used. SK Saraogi, Asia Pacific CEO at Wise, said "Singaporeans are used to the ease of scanning a QR code to pay, but overseas, a different payment system in each destination can turn a simple purchase into a frustrating exercise. Travellers shouldn't have to set up a new wallet or hunt for an ATM just to buy breakfast from a street food vendor. With Scan to Pay, we're bringing these local QR networks together in the Wise app, helping customers pay like a local with an app they already use. Alongside our customisable eSIM, that means less time figuring out how to pay and stay connected, and more time enjoying the places they've come to discover." Yen Ting Chiam, Malaysia Country Manager at Wise, said, "Malaysians want to travel for authentic local experiences, but juggling different e-wallets or searching for a money changer just to pay a local street vendor is frustrating. That's why we're building on the Wise Card to support global QR payments within the app. Combined with our customisable eSIM, travellers can explore with peace of mind, spending less time on logistics and more time enjoying the destination."

Tech.eu
Sep 30th, 2026
Blackwall jumps 368% to become Estonia's newest unicorn.

Blackwall jumps 368% to become Estonia's newest unicorn. The latest TopTech ranking points to a changing Estonian tech ecosystem, with cybersecurity and defence gaining ground as younger founders build with smaller teams and less capital. Cybersecurity company Blackwall has reached a €1 billion valuation and ranks fifth in TopTech 2026, the annual ranking of Estonia's 30 most valuable tech companies. Wise tops the table at €11 billion, followed by Bolt (€7 billion) and Veriff (€1.8 billion). TopTech is compiled by M&A advisory firm Prudentia Tallinn and Siena Secondary Fund, and is the only independent valuation of the Estonian tech scene. Its figures draw on market capitalisations, recent funding rounds, investor fair-value estimates and financial data that some companies share only with the compilers. As a result, the list covers companies whose valuations rarely make the news. I spoke to Rando Rannus, General Partner at Siena Secondary Fund and co-author of TopTech, and Tõnis Voitka, co-founder and CEO of featured defencetech company KrattWorks, to find out more. Blackwall jumps 368 per cent to €1.03 billion. According to Indrek Uudeküll, Partner at Prudentia Tallinn, who led the compilation of the ranking, Blackwall also received this year's TopTech special award for the biggest riser. Its valuation grew from around €221 million to €1.03 billion in a year, an increase of 368 per cent, lifting it from ninth to fifth place. Blackwall provides security infrastructure: its GateKeeper solution filters out malicious traffic before it reaches customers' applications. Uudeküll says Blackwall shows that valuing a technology company means looking at the product, the sales channel and the economic value it creates for customers, all at once. Rando Rannus, General Partner at Siena Secondary Fund and co-author of TopTech, says Blackwall's growth and the valuations of comparable cybersecurity companies underpin the figure: "Blackwall has grown its revenue very strongly, and valuations across its cybersecurity peer group are high. Together, those two factors are what support the higher valuation. Our figure is an implied valuation: we apply a revenue-based multiple benchmarked against listed cybersecurity companies and peers that have raised funding in the past 12 months. So it reflects real revenue, priced at the level the market currently pays for comparable businesses. We expect the €1B+ valuation to be confirmed soon by an independent party, through Blackwall's new funding round." Wise and Bolt weigh on Estonia's overall tech valuation. The combined value of Estonia's 30 most valuable tech companies fell slightly year on year, to €26.4 billion from €27.7 billion. Wise is valued at €10.98 billion this year and Bolt at €7.09 billion. Together they account for 68.3 per cent of the TOP 30's total value. The top five hold 84.6 per cent of the table's value, so the revaluation of a few large companies has a strong effect on the overall result . Rannus argues that the headline decline therefore does not tell the whole story: "Wise and Bolt lost around 15 per cent of their combined value, and that alone outweighs the growth everywhere else in the table" Below the very top, the picture is healthier than the headline - defence, cybersecurity and AI companies are growing, "many of them on far less capital than the previous generation needed." Defencetech becomes TopTech's largest sector by company count. Overall, AI, cybersecurity and defence set the tone in this year's ranking. Veriff and Montonio are marked as new entries in the 2026 table, although in practice their data was simply unavailable for a period. Defence technology is represented in the TOP 30 by seven companies with a combined value of €1.07 billion, making it the largest sector in the table by number of companies. Frankenburg Technologies, Threod, Milrem and DefSecIntel have been joined by Hevi Optronics, KrattWorks and Ark Robotics. Frankenburg's value rose 89 per cent (to €283 million), Threod's 45 per cent (€245 million) and Milrem's 27 per cent (€177 million). DefSecIntel's value, however, fell 47 per cent, to around €101 million. KrattWorks co-founder and CEO Tõnis Voitka attributes the company's growth partly to having worked in defence drones since 2018 and to "persistence": "In this sector you have to show up. Anyone can build a cool prototype. Getting it into series production is where most companies stall." Structurally, he highlights the company's ownership of its whole technology stack - cameras, radios, autopilot, ground control software - as a key point of difference: "We design them ourselves. When a customer needs a specific frequency band or encryption standard, we build it. We don't call a supplier or wait for a re-export licence." Crucially, KrattWorks is one of the few European companies that combines this with a manufacturing model that allows it to assemble systems anywhere in allied Europe, including in the customer's own country. "For a government that cannot buy from outside Europe, that is not a feature. It is what makes the purchase possible," asserts Voitka. Voitka says KrattWorks' growth has also been driven by concentrating on its DART target drone family. "DART replicates the Shahed-type drones Russia uses against Ukraine, down to the sound of the engine. Air defence units now train against it. Today we have 30 paying customers, including the defence ministries of eight NATO countries: Canada, Denmark, Estonia, France, Germany, the Netherlands, Norway and Sweden. At home we have a seven-year, €15 million contract with the Estonian Defence Forces." But rapid growth in defence technology also creates a problem of focus, according to Voitka: "As we grow towards 100 people, the challenge is making sure everyone understands the bigger picture. As we say at KrattWorks, we don't just build drones. We build force multipliers. One infantry unit with our systems can do the work of a mortar battery. Five operators instead of fifty. If a product doesn't do that, we shouldn't be building it." He also argues that the backgrounds of KrattWorks' employees influence how the company develops its products: "More than half of our team are veterans who still serve as reservists in the Estonian Defence Forces, some with combat experience from Afghanistan and Ukraine. They know the difference between a demo and the field." B2B SaaS falls while fintech and software show growth. The combined value of the four companies classified as B2B SaaS fell by 32.4 per cent. Pipedrive had the largest impact, but Toggl also declined (by 37 per cent), while Scoro grew by 5 per cent. In fintech, Wallester stood out with a 46 per cent increase, reaching €139 million. Software development companies Nortal and Helmes grew by 7.4 per cent and 1.4 per cent respectively. The first generation of founders who never built without AI. Rannus says founders now in their twenties have never known what it is like to build a company without AI. "They don't ask how many people they need, but how few. A new hire only comes on board when the machine can no longer keep up. That is a very different mindset from the 'growth at all costs' of 2021," he said. He cites early signs of Estonian companies achieving with five to fifteen people and a couple of million euros what once took fifty people and tens of millions. Rannus also points to Creem as evidence of what is emerging below Estonia's biggest technology companies: "The clearest evidence is at the young end: Zobi has already made the TopTech list, and Creem went from one person to fifteen and to millions of euros in recurring revenue in two years. None of them will match Wise or Bolt tomorrow, but together with the defence companies - seven of them now in the TOP 30 - they are how that concentration starts to thin out." These young founders are advised, and increasingly funded, by Estonia's previous generation of founders. The people who built Bolt and Wise share their knowledge on how to scale and, where needed, write the next generation's first cheque. Another key success factor is that companies reach real business before they need significant capital at all. "When every euro takes you further, founders keep larger stakes, investors get a simpler cap table, and the ecosystem gets more mature companies in the years ahead. Their first employees and angels, in turn, become the next ones to put their money back into circulation. Estonia's startup DNA is intact: substance, resilience and a refusal to give up," he said. Secondaries could accelerate that recycling, according to Rannus: "Much of the value in this table still sits on paper, and early employees, angels and first investors can wait a decade or more for an exit. Secondaries let part of that money move earlier - and in Estonia, money that moves tends to go straight back into the next generation of founders." How TopTech calculates its valuations. TopTech ranks fast-growing technology companies with at least one Estonian founder or registration in Estonia, provided they are headquartered there or have at least 20 per cent of their workforce in the country. Company valuations are based on the most recent reliable data available, prioritising market capitalisation, recent funding rounds or acquisitions, and published investor valuations. Where these are unavailable, TopTech estimates equity value using revenue multiples from comparable companies . TopTech may carry forward older valuations for up to two years, after which it no longer values companies without sufficient financial data. Follow the developments in the technology world. What would you like us to deliver to you?