Compensation Overview

As an important member of the Customer Experience organization at ZoomInfo, the Customer Content Manager plays a crucial role in supporting the daily operations of the Customer Onboarding, Implementation, Education, and Enablement Teams. This role is dedicated to ensuring that all Customer Experience materials and documentation adhere to the highest standards, providing exceptional value to our customers. Collaborating with subject matter experts across Customer Education, Customer Onboarding, Technical Implementation, and Customer Success teams, the Customer Content Manager identifies training  needs and delivers top-notch materials to enhance the customer experience.

What You’ll Do:

• Work with subject matter experts, including the Customer Education, Customer Onboarding, Technical Implementation, and Customer Success teams to identify training needs and deliver quality materials.
• Partner with department leadership to ensure the effectiveness of quality programs essential to the customer experience.
• Audit and maintain internal and external materials, ensuring all deliverables have the approval of stakeholders, and appropriately represents the ZoomInfo brand and standard of excellence.
• Review and approve procedures, oversee customer audit operations and projects to assure compliance to customer and company requirements.
• Facilitate customer documentation design and development from concept through completion. Standardize and ensure consistency across customer-facing content. 
• Create and maintain comprehensive project documentation.
• Partner with Onboarding, Integrations, and Training teams (OIT) partners and Leadership teams in the development and management of the OIT teams’ internal Wiki.
• Work independently, applying intensive and diversified knowledge in broad areas of assignments.
• Other relevant duties as assigned.

What You Bring:

• 3+ years of related experience
• Bachelor’s Degree in related field preferred but not required if candidate has relevant experience
• Excellent organizational, computer, communication, and problem-solving skills. Good command of English both oral and written
• Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently
• Comfortable working in fast-paced, fluid environments with attention to detail
• Assertive and willing to manage up, build internal relationships, and take ownership of projects
• Experience working in medium- to large-sized public companies, specifically within the SaaS industry, a plus
• Adobe Creative Suite
• Intermediate/Advanced knowledge of Excel or Google Sheets
• Experience with Learning Management Systems is preferred 
• Intermediate PC/keyboarding skills
• Ability to follow instructions and perform repetitive tasks
• Ability to learn new software programs

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethedsa MD, or Vancouver WA

#LI-DB

#LI-Hybrid