Portless

China-based direct-to-consumer ecommerce fulfillment

Senior Warehouse Manager / Director of Warehouse

Warehouse & FulfillmentConfirmed live in the last 24 hours

Full-timeShenzhen, Guangdong Province, ChinaNo salary listed

About the Job

Requirements

Requires 8–12+ years of progressive warehouse, fulfillment, third-party logistics, or distribution experience, including at least 4–6 years in multi-site or senior management roles.
Requires a proven record managing large-scale facilities and teams.
Requires hands-on experience with warehouse management systems, inventory accuracy programs, labor management systems, and continuous improvement methodologies.
Requires knowledge of cross-border, air parcel, and customs-related warehouse flows.
Requires strong analytical, problem-solving, and data-driven decision-making skills, including comfort with key performance indicators, cost modeling, and process redesign.
Requires excellent communication in English.
Requires willingness and ability to travel frequently across China, Vietnam, the United States, and Europe.

Responsibilities

Lead and oversee daily receiving, put-away, inventory control, pick-and-pack, packing, quality checks, and outbound staging operations across facilities in China, Vietnam, Chicago, and Europe.
Drive multi-site standardization of standard operating procedures, warehouse management system utilization, layout optimization, labor planning, and continuous improvement.
Achieve and exceed key performance indicators for pick accuracy, same-day and next-day shipping, inventory accuracy, on-time performance, productivity, safety, and cost efficiency.
Manage, coach, and develop warehouse managers, supervisors, and frontline teams; build a high-performance culture and succession plans.
Ensure compliance with applicable local customs and bonded warehouse, labor, safety, fire, and environmental regulations, and maintain audit readiness in China, Vietnam, the United States, and Europe.
Partner with inbound factory collection and supplier coordination, outbound logistics and air freight, and technology teams to optimize end-to-end flow and support volume growth.
Control labor, space, materials, damage, and shrink costs while scaling capacity; lead facility expansion, layout redesign, and new site setup as needed.
Implement and refine performance dashboards, root-cause analysis for exceptions, and white-glove or custom packaging processes.
Travel regularly between sites and report progress, risks, and improvement plans to senior leadership.

Desired Qualifications

Experience in e-commerce, cross-border operations, apparel or home goods, or high-velocity pick-and-pack.
Familiarity with China and Vietnam operations; experience with United States or European sites.
Mandarin Chinese proficiency for China operations; additional languages such as Vietnamese are a plus.
A bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business, or a related field; equivalent experience is accepted.
Experience scaling operations in high-growth startups or third-party logistics providers serving direct-to-consumer brands.
Exposure to bonded warehouses, de minimis or informal entry, or direct-from-Asia models.
Lean Six Sigma, Project Management Professional, or similar certifications.
Prior multi-country warehouse leadership across Asia and North America or Europe.

Senior Warehouse Manager / Director of Warehouse

Portless · Shenzhen, China · — · Posted 2026-09-11

Workplace: on_site

Description

We are seeking an experienced Senior Warehouse Manager or Director of Warehouse Operations to lead end-to-end warehouse operations across our multi-country network: China (Shenzhen and related facilities), Vietnam, Chicago (USA), and European sites. You will own operational excellence, scalability, team leadership, process standardization, inventory accuracy, safety/compliance, cost efficiency, and continuous improvement for high-volume pick-and-pack, inbound from nearby factories, and outbound air/parcel flows that support our direct-fulfillment model.

This is a hands-on leadership role in a high-growth environment. You will build and manage local teams, implement best practices across sites, drive KPIs (accuracy, on-time ship, productivity, cost per order), and partner closely with operations, logistics, technology, and customer success teams.

Key Responsibilities

Lead and oversee daily warehouse operations (receiving, put-away, inventory control, pick-and-pack, packing, quality checks, outbound staging) across China, Vietnam, Chicago, and European facilities.
Drive multi-site standardization of SOPs, WMS utilization, layout optimization, labor planning, and continuous improvement Achieve and exceed KPIs: pick accuracy (≥99.8%), same-day/ next-day ship rates, inventory accuracy, on-time performance, productivity, safety, and cost efficiency.
Manage, coach, and develop warehouse managers/supervisors and frontline teams; build high-performance culture and succession plans. Ensure full compliance with local regulations (customs/bonded where applicable, labor, safety, fire, environmental) in China, Vietnam, USA, and Europe; maintain audit readiness.
Partner with inbound (factory collection / supplier coordination), outbound logistics/air freight, and technology teams to optimize end-to-end flow and support rapid volume growth.
Control costs (labor, space, materials, damage/shrink) while scaling capacity; lead facility expansion, layout redesign, or new site setup as needed.
Implement and refine performance dashboards, root-cause analysis for exceptions, and white-glove / custom packaging processes.
Travel regularly between sites and report progress, risks, and improvement plans to senior leadership.

Requirements

8–12+ years of progressive warehouse / fulfillment / 3PL / distribution experience, with at least 4–6 years in multi-site or senior management roles. Experience in e-commerce, cross-border, apparel/home goods, or high-velocity pick-and-pack preferred.
Proven track record managing large-scale facilities (tens to hundreds of thousands of sq ft) and teams; strong leadership, coaching, and people-development skills.
Hands-on experience with WMS, inventory accuracy programs, labor management systems, and continuous improvement methodologies.
Knowledge of cross-border / air parcel / customs-related warehouse flows; familiarity with China and Vietnam operations highly valued; experience with US or European sites a plus.
Strong analytical, problem-solving, and data-driven decision-making skills; comfortable with KPIs, cost modeling, and process redesign.
Excellent communication in English; Mandarin Chinese proficiency strongly preferred (for China operations). Additional languages (Vietnamese, etc.) a plus.
Willingness and ability to travel frequently across China, Vietnam, USA (Chicago), and Europe.
Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, Business, or related field preferred; equivalent experience accepted.

Preferred Qualifications

Experience scaling operations in high-growth startups or 3PLs serving DTC brands.
Exposure to bonded warehouse, de minimis / informal entry, or direct-from-Asia models.
Lean Six Sigma, PMP, or similar certifications. Prior multi-country (Asia + North America/Europe) warehouse leadership.

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About the Company

Portless

China-based direct-to-consumer ecommerce fulfillment

Portless handles direct-to-customer ecommerce fulfillment from China, offering customized packaging and shipping that bypasses traditional container shipping so online retailers can ship directly to customers with inventory kept at factory MOQ. It fulfills orders from the factory MOQ, uses domestic tracking numbers for a local delivery experience, ships cross-border to end customers, and charges service fees for packaging and shipping, having shipped over 2.5 million packages with 99.8% pick-and-pack accuracy. This approach contrasts with competitors by prioritizing inventory-light, MOQ-based fulfillment with domestic tracking, enabling faster delivery and better cash flow backed by reliable service. Its goal is to help online retailers streamline their supply chains, improve cash flow, and grow in the global ecommerce market by delivering reliable, packaged orders directly to customers.

Company size: 51-200
Company stage: Series A
Total funding: $18M
Headquarters: Exeter, PA
Founded: 2022

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