Strategic Account Manager

ABOUT THE TEAM

Uber Eats Grocery & Retail helps customers get groceries and everyday essentials delivered on demand. In Denmark, we work with merchant partners to expand selection, deliver a reliable customer experience and build a sustainable business.

Our team combines commercial, operational and analytical expertise to grow our partners’ businesses and make Uber Eats a destination for more of our customers’ everyday needs.

ABOUT THE ROLE

As a Partner Manager, you will manage and grow relationships with some of our most strategic Grocery & Retail partners in Denmark. You will understand their priorities, identify opportunities to grow their delivery business and turn those opportunities into measurable results.

You will own your partners’ commercial and operational performance, using data to develop clear recommendations and working across Uber’s sales, operations, product and support teams to deliver improvements.

This role combines account management, commercial problem solving and hands-on execution. You should be comfortable leading partner conversations, working independently and moving between long-term growth plans and the day-to-day issues that affect the customer experience.

WHAT YOU’LL DO

• Own and grow strategic partnerships. Build strong relationships with key decision-makers, understand their business goals and develop joint plans that create value for both the partner and Uber.
• Drive commercial performance. Identify and execute opportunities to increase sales, strengthen customer engagement and support sustainable growth.
• Turn data into action. Analyse sales and operational performance, build business cases and translate your findings into clear priorities. Track results and adjust your approach where needed.
• Improve the delivery experience. Work with partners and internal teams to identify the causes of operational issues and deliver lasting improvements.
• Lead cross-functional initiatives. Bring together the right teams, agree responsibilities and timelines, and follow through on delivery.
• Expand our merchant selection. Identify, engage and onboard new partners that strengthen our Grocery & Retail offering in Denmark.

BASIC QUALIFICATIONS

• 3+ years of experience in account management, commercial partnerships, business development or a similar client-facing role, working with mid-sized or large business accounts.
• A track record of managing partner relationships and delivering measurable results, such as revenue growth, account retention or improved operational performance.
• Strong analytical skills, including hands-on experience using Excel or Google Sheets to assess performance, build business cases and recommend actions.
• Strong communication and negotiation skills, with the ability to lead commercial conversations and present recommendations clearly to partners and internal stakeholders.
• Experience independently managing priorities and coordinating cross-functional teams to solve problems and deliver initiatives.
• Fluency in Danish and English, both written and spoken.

PREFERRED QUALIFICATIONS

• Experience in grocery, retail, e-commerce, delivery or an online marketplace.
• Knowledge of the Danish grocery and retail market.
• Experience managing complex partnerships across multiple locations, business units or stakeholder groups.
• Experience using Salesforce or a similar CRM platform.
• SQL skills or experience working with larger datasets beyond spreadsheets.