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All Accor

Global hotel management, franchising, loyalty program

Responsable de salle

Food & Beverage Operations ManagementUpdated on Nov 11
Full-timeIssy-les-Moulineaux, FranceNo salary listedIn-person

About the Job

Requirements

  • Have a CAP to Bac+2 qualification and experience in the restaurant industry.
  • Be proficient with the computer environment.
  • Be proficient in the country's language and professional English.
  • Demonstrate attention to detail and hygiene, organizational skills, autonomy, a welcoming and customer-oriented manner, responsiveness, dynamism, and sales ability.

Responsibilities

  • Coordinate dining-room staff activities and monitor team work to ensure customer satisfaction and service quality.
  • Inspect the restaurant dining room, bar, and reception area for condition, cleanliness, and setup.
  • Provide customer reception, service, and payment processing, and ensure service standards are followed.
  • Monitor product sales activity and customer relations, track selected financial management indicators, ensure cash procedures are followed, and handle some restaurant administration.
  • Respect customer privacy and account for the habits of regular or long-stay customers.
  • Advise customers, answer questions, conduct courtesy visits, and establish personalized contact according to brand standards.
  • Handle phone calls and reservations, and resolve customer complaints not handled by team members.
  • Know the menu and products, assess the dining-room team's knowledge, and ensure menu and featured products are presented appropriately.
  • Delegate and monitor cleaning of the restaurant, including interior, exterior, and ancillary areas; manage daily, weekly, monthly, and annual cleaning schedules.
  • Monitor the opening, closing, and setup of the dining room, bar, and reception area, and check the cleanliness of cutlery and tables.
  • Manage supplies for service stations and the back office.
  • Intervene directly in service roles as needed across the dining room, bar, reception, and seminar spaces.
  • Allocate service duties according to staffing and expected customer volume, assign sections and other service activities, and manage breaks and staff departures according to activity and schedules.
  • Coordinate with the kitchen regarding customer requests and feedback.
  • Assess team members' competence and professionalism, support team engagement and motivation, manage work schedules in compliance with labor law, recruit employees and temporary staff subject to management approval, and deliver and track operational training.
  • Lead pre-service briefings, communicate instructions and constraints, prepare and lead team meetings, and uphold conduct and appearance standards for staff under the role's responsibility.
  • Consult, inform, involve, and empower the team in the establishment's and network's operations; adjust service organization to expected activity; manage internal conflicts and report team morale to the manager.
  • Welcome and seat customers according to the seating plan, reservations, and preferences, and say goodbye according to brand standards.
  • Ensure service quality and compliance with the brand's quality promise, and make adjustments or offer remedies as appropriate.
  • Monitor liquid inventory and related costs, oversee restaurant opening and closing by delegation, and help manage dining-room equipment and supplies.
  • Apply and enforce cash procedures and payment-system rules; use internal management tools, restaurant indicators, and office software; manage restaurant keys by delegation; secure the premises at closing.
  • Apply and monitor the sanitation management plan (PMS), Hazard Analysis and Critical Control Points (HACCP), hygiene procedures, and role-specific safety rules; check refrigerators.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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