IHG

Global hotel company

Bar Attendant

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeMalaysiaNo salary listedIn-person

About the Job

Requirements

Maintain full knowledge of coffee, tea, beverages, cocktails, beer, post-mix reticulation, snacks, beverage categories, and preparation methods, including correct glassware, chinaware, and presentation.
Track and order café and beverage supplies, manage inventory and par stocks, and maintain adequate operating supplies and equipment.
Maintain and operate espresso machines, grinders, coffee and juice machines, blenders, ice machines, glass washers, and related equipment; clean equipment, troubleshoot issues, schedule repairs, and follow operating procedures.
Follow resort and department policies and procedures for training, safety, security, cleanliness, and operations.
Meet HACCP standards and check front- and back-of-house cleanliness.
Follow the resort’s and department’s regulations in the employee handbook and operations manual, as well as applicable standard operating procedures and Forbes Travel Guide standards for restaurants and bars.
Process beverage sales through the Point of Sale register and account for and balance cash before the close of shifts.
Use walkie-talkies to communicate effectively.
Arrive on time, neatly groomed, in a clean and proper uniform, and do not consume alcohol while on duty.
Be knowledgeable about activities at InterContinental and in Ha Long Bay to recommend activities to guests.

Responsibilities

Prepare and serve beverages, including drip coffee, espresso-based drinks, teas, juices, alcoholic drinks, and specialty drinks.
Prepare the drink or juice of the day and garnish drinks as required; replenish juice and buffet drinks and beverage stocks before opening.
Answer guests’ questions and recommend drinks from the menu; attend to guest needs and complaints and take necessary action within the authority of the position.
Provide counter service in accordance with established quality standards and tailor drink service to guests, remembering their drink preferences, names, and preferred seating.
Maintain beverage costs at levels established by the restaurant and department.
Complete assigned tasks efficiently and support colleagues during shifts to ensure smooth operations.
Coordinate with stewards and engineers to maintain cleanliness and performance of operating equipment and beverage-related machinery.
Work with the stewarding department to sort, wash, and arrange different types of glasses in appropriate racks.
Keep bar and juice counters clean and organized; ensure operating equipment and supplies are spotlessly clean and maintained, and use them properly to reduce misuse and breakage.
Use proper procedures before, during, and after serving beverages.
Participate in training and daily briefings, and contribute to group sessions developing cocktails, mixed drinks, and promotional drinks.
Read the communication file and notice board daily, and properly take over and hand over duties.
Ensure the team follows brand standard operating procedures and delivers Forbes Travel Guide standards as the minimum when serving guests.
Pay attention to detail in maintaining a clean workspace, outstanding service, and a well-groomed team.

To maintain beverage costs at levels established by the restaurant and department.
To work and complete assigned tasks with optimum efficiency with colleagues.
Preparing and serving beverages such as drip coffee, espresso-based drinks, teas, juices, alcohol drinks and other specialty drinks.
Prepare special drinks/ juice of the day and garnish for all required drinks.
Refill juice/ buffet drinks constantly.
Answering customers’ questions and recommend for guests about menu's drink choices.
Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups, …
Maintaining espresso machines, grinders, coffee machines, juice machine, blenders and other equipment by cleaning, troubleshooting and scheduling repairs.
Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.
Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries.
Must be familiarized with all resort policies and procedures in reference to training, safety and security.
Must have full knowledge of coffee, tea, beverages and cocktails in the bar and maintain the par stocks.
Provide counter service to all guests in accordance to established standards of quality.
Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.
Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.
Be familiarized with all beverage categories and preparations with correct usage of glassware/chinaware and presentations.
Responsible for the inventory management.
Ensure that all operating equipment and supplies are spotlessly clean and maintained.
Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.
Participate with positive approach towards training and daily briefing.
Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.
Work closely and in coordination with the stewarding department in sorting, washing and arranging different types of glasses into appropriate racks.
Ensure the keeping of bar/ juice counters clean and organized as to standards.
Realize the importance of team spirit to ensure that colleagues are pursuing a unified standard of service.
Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.
Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.
Must be familiar with beer and post mix reticulation process.
Ensure that all beverage stocks are replenished prior to opening.
Familiarized with ice machine procedures, glassware/ chinaware racking and glass washer procedures.
Must be knowledgeable with the snacks service to better serve guests as needed.
Read the communication file and notice board daily.
Take over and hand over duties properly.
Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.
Know how to use and communicate effectively via walkie talkie.
Support colleagues during the shift to ensure smooth operations.
Demonstrate understanding of and adherence to the resort’s and department’s regulations outlined in the employee handbook and operations manual.
Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating.
You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.
You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.
Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.
Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team.

IHG

Bar Attendant

About the Job

Requirements

Responsibilities

About the Company

IHG

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