Academic Services Coordinator - Student Success

Location

ST. LOUIS, MO 63105



Scheduled Hours

37.5

Position Summary

WashU's Division of Student Success seeks a disability resource professional for the position of Academic Services Coordinator. The Division of Student Success advances the educational mission of the university through resources and experiences outside the classroom that prepare our students for lifelong success.

The Academic Services Coordinator (ASC) will provide a broad range of assistance for students seeking disability-related accommodations at Washington University. Disability Resources is the University’s legally mandated official resource for students with disabilities or suspected disabilities. Its mission is to facilitate University compliance with the relevant laws to ensure students equal access and equal opportunities to participate in all academic programs. The position requires the highest level of competence, sensitivity and integrity in all areas related to students with disabilities. Effective communication, interpersonal, administrative and supervisory skills and the ability to work in a confidential manner in a highly active office with a diverse population of students as well as faculty, staff and prospective students are essential.

Job Description

Liaison and Coordination of Accommodations

• Arranges accommodations according to DR’s policies and procedures in coordination with faculty for students with disability status.

Responds, Communicates and Documents

• Responds and communicates to faculty, staff, parents, and prospective students regarding disability and eligibility issues as specified by the Assistant Director – Disability Resources.
• Participates in group reviews of initial documentation to assess completeness and determine accommodation. This may require communication with diagnosticians, physicians, psychiatrists, parents, students or other professionals to inform them about documentation criteria and sufficiency as approved by the Assistant Director.
• Maintains and properly handles confidential office records.

Administrative

• General office duties (e.g., answer the phone, file, type correspondence).
• Hires, trains, schedules, and monitors student staff.
• Assists students through review process for determining disability-related accommodations, and understanding necessary documentation for this purpose.
• Meets with students and evaluates provided information to determine appropriateness of accommodations and services, including Adaptive/Assistive Technologies.
• Consults with faculty, staff, and University community to assist in provision of accommodations and address barriers present for disabled students.
• Creates, organizes, and maintains up-to-date electronic records.

Performs other duties as assigned.

Applicant Special Instructions:

Please provide your cover letter along with your full resume when applying.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.
• Ability to travel to various on- and off-campus locations.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications:

• Master's level degree in related field.
• Experience working in higher education with students and faculty.
• Direct experience supporting disabled students in an educational setting.
• Knowledge, training, or familiarity with Social Model of Disability, Principles of Universal Design, and disability-related regulations and compliance requirements applicable to post-secondary education.
• Knowledge of Microsoft Office, and the ability to readily learn other technology as needed.
• Professional experience reviewing and interpreting psycho-educational reports and other medical and psychological information for the purpose of determining accommodations and/or academic interventions.
• Demonstrable commitment to the value inherent in promoting a diverse student population.
• Proficient in collecting, entering, and maintaining large amounts of data in a data management system.
• Ability to work both independently and collaboratively and under tight schedules.
• Experience working in a highly demanding facility involving sensitive issues.
• Excellent organizational and communication skills, both verbal and written.

Preferred Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Adaptability, Confidentiality, Data Management, Deadline Management, Detail-Oriented, Interpersonal Communication, Learning New Technologies, Microsoft Office, Multicultural Environments, Oral Communications, Post Secondary Education, Prioritization, Problem Solving Tools, Professional Integrity, Resource Planning, Sensitive Information, Student Information Systems, Student Support Services, Written Communication

Grade

G08-H

Salary Range

$21.17 - $32.85 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.