Program Manager - Implementation, Launch
No salary listed
Senior
Bachelor's
Remote in USA
RemoteTravel to partner practices, cross-functional meetings, and headquarters may be required (10–25%).
Project & Program ManagementProgram Management
About the job
Requirements
- Bachelor’s degree in a technical or relevant field; significant relevant work experience may be accepted in lieu of educational requirements.
- At least 6 years of relevant experience in healthcare, program management, project management, or a related field.
- Demonstrated track record of managing multi-stakeholder programs or initiatives with competing priorities and tight timelines.
- Working knowledge of ambulatory electronic health record (EHR) environments and how they affect clinical workflows and data exchange.
- Proficiency with program and project tracking tools such as Monday.com, Jira, Salesforce, Tableau, or equivalent.
- Willingness and ability to travel 10–25% to partner practices, cross-functional meetings, and headquarters as needed.
- Deep understanding of the end-to-end implementation process for high-value enterprise accounts in a software-as-a-service or professional services environment, ideally involving population health or value-based care tools.
- Knowledge of navigating complex corporate structures and identifying decision-makers, influencers, and blockers within large healthcare or legal practices or similar professional verticals.
- Understanding of strategies to manage competing priorities and resolve friction between internal product or engineering teams and external client expectations.
- Ability to communicate complex project statuses, technical requirements, and value propositions to audiences ranging from C-suite executives to end-user administrative staff.
- Skill in gaining buy-in for project timelines and process changes while aligning client and internal delivery teams on scope.
- Ability to set realistic milestones and proactively communicate potential risks or delays throughout the implementation lifecycle.
- Ability to adapt communication styles and project strategies to different enterprise stakeholders’ cultures, needs, and feedback.
- Ability to lead cross-functional internal teams, including Product, Sales, and Support, to present a unified approach to clients and meet stakeholder needs without compromising internal resources.
- Familiarity with technical and operational requirements for deploying third-party insights within EHR environments, ideally EpicCare Ambulatory, including effects on clinical workflows and provider experience.
- Ability to use computers and keyboards extensively and sit for prolonged periods.
Responsibilities
- Plan and manage assigned launch workstreams from definition through close-out, including scope, milestones, dependencies, and owners.
- Build program plans and task structures for workstreams, sequencing work according to business priority, available resources, and dependencies.
- Maintain workstream backlogs and status in tracking tools such as Monday.com, Jira, Cloud Coach, and Salesforce so progress is visible.
- Identify and escalate risks and roadblocks early, with proposed mitigations or options for the Senior Director.
- Define and monitor key performance indicators that show whether launch goals are being met, including follow-through and milestone completion rates.
- Analyze program and practice-level data, including Tableau and Salesforce reporting, to identify opportunities, risks, and trends and produce actionable recommendations.
- Prepare clear, decision-ready status updates and reports for Implementation leadership and cross-functional partners.
- Account for data-capture limitations and changes over time when interpreting trends so decisions are not driven by reporting artifacts.
- Align Product, Implementation, Field, Sales, and Support on launch priorities and clear handoffs.
- Navigate competing priorities across internal teams and practice stakeholders while keeping launch objectives in focus.
- Explain the business case and rationale for launch initiatives to leadership, internal teams, and practice-facing audiences.
- Apply working knowledge of value-based care and accountable care organization models to connect launch work to broader business goals.
- Use automation and artificial intelligence solutions to streamline reporting, reduce manual status tracking, and lower operational overhead; share best practices across the team.
- Create and maintain standardized workstream templates, playbooks, and repeatable workflows for consistent program execution.
- Define operational guidelines and quality gates for AI-assisted workflows to ensure data accuracy, prevent tracking errors, and support long-term maintainability.
- Develop reusable prompt templates and workflow accelerators to support the team and increase capacity for high-impact program management.
- Identify and propose process enhancements that improve operational efficiency.
- Support Implementation team members with program-level challenges and help connect their work to launch goals.
- Translate complex operational and program concepts into clear, accessible guidance.
- Contribute to cross-team initiatives, including interviewing and onboarding, as needed.
- Occasionally travel to partner practices, cross-functional meetings, and headquarters, approximately 10–25%.
Desired Qualifications
- PMP or equivalent program/project management certification.
- Change management certification or formal training, such as Prosci ADKAR.
- Agile/Scrum methodology and sprint-based delivery.
- Experience with AI-assisted program management tools, automated reporting, or API-based system integration.
- ACO or value-based care program experience, including understanding of Promoting Interoperability and quality measure reporting.
- Track record of influencing teams without direct authority.
About the company
Aledade builds software and manages accountable care organizations for independent primary care practices, community health centers and health systems. These networks let clinicians earn a share of the money saved by improving care and avoiding unnecessary treatment while retaining ownership of their practices. Its platform combines patient records and insurance claims to flag care gaps, and local teams coach practices on preventive care and contract performance. The company negotiates contracts with government and commercial health plans and earns a share of the financial rewards generated by its partners. Aledade was founded in 2014 and is headquartered in Bethesda, Maryland.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$1.2B
Headquarters
Bethesda, Maryland
Founded
2014
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Simplify's Take
What believers are saying
- The network is expanding: Aledade added over 700 partner care organizations for 2026, announced in February 2026.
- Clinicians adopt its software: April 2026 reporting showed 85% of Aledade practices with compatible records systems activated Assist.
- Long service earns paid rest: Aledade advertises a six-week paid sabbatical after every six years of continuous employment.
What critics are saying
- Partner protection adds obligations: Aledade advertises protection against losses for practices entering accountable care contracts.
- Data coverage has limits: Aledade skips health information exchanges in states requiring patients' explicit permission.
- Field leadership involves travel: Aledade's Minnesota enterprise partnerships director posting requires availability to travel up to 50%.
What makes Aledade unique
- Aledade's mission has legal weight: its public benefit structure balances shareholders with patients, practices and society.
- Aledade sidesteps conventional integrations: Assist uses vision language models to match insights to different medical-record workflows.
- Policy expertise stays internal: Aledade's dedicated institute researches Medicare rules and submits public comments.
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Benefits
- Professional Development Budget
- Conference Attendance Budget