Full-Time

Senior ServiceNow Engineer

RapDev

RapDev

51-200 employees

Automates ServiceNow and Datadog operations

Compensation Overview

$125k - $180k/yr

+ Equity + 5% 401(k) match

Remote in USA

Remote

Bachelor's

Category
Software Engineering (1)
Required Skills
Microsoft Azure
JavaScript
Git
ServiceNow
AWS
Jenkins
SCRUM
REST APIs
Google Cloud Platform

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Requirements
  • A Bachelor's degree or equivalent experience in Computer Science or a related field.
  • At least 5 years of development experience with JavaScript or ServiceNow.
  • Experience working with Information Technology Operations Management products.
  • Experience or willingness to work on multiple projects simultaneously.
Responsibilities
  • Develop quality software and web applications.
  • Analyze and maintain existing software applications.
  • Design highly scalable and testable code.
  • Discover and fix programming bugs.
  • Develop third-party integrations using Representational State Transfer, Simple Object Access Protocol, mid servers, and related technologies.
  • Create custom business rules, client scripts, script includes, user interface policies, access control lists, and user interface scripts.
  • Work independently with customers on implementations and remote services.
  • Troubleshoot basic configuration and scripting issues.
  • Attend requirements review and validation sessions as needed.
  • Participate in Scrum calls.
  • Use strong written and verbal communication skills to support assigned customer work.
  • Complete assigned customer work on time and remain on task.
Desired Qualifications
  • Experience with cloud-native implementations of Discovery, Service Mapping, and artificial intelligence for IT operations.
  • A willingness to learn new technologies.

RapDev partners with Fortune 1000 teams to design, implement, and scale ServiceNow and Datadog environments. The company automates service operations by embedding AI-driven workflows, real-time observability, and security into clients’ operations, delivering scalable, production-ready deployments quickly. Its differentiators include premier partnerships with Datadog and ServiceNow and a focus on fast, scalable implementations that combine AI automation with strong observability and security. The goal is to help large enterprises automate and optimize their service operations, reduce manual work, improve incident response, and achieve reliable, scalable performance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • RapDev entered APAC in July 2026, opening Australia and broader Asia-Pacific demand.
  • RapDev completed 600-plus Datadog deployments and grew headcount 48% year over year.
  • June 2026 Datadog award validates delivery quality and strengthens enterprise sales credibility.

What critics are saying

  • RapDev depends on Datadog and ServiceNow ecosystems; partner policy changes can crush growth.
  • APAC expansion starting July 2026 needs local sales, delivery, and compliance before revenue follows.
  • Services revenue stays people-heavy; a few large enterprise losses would hit utilization fast.

What makes RapDev unique

  • RapDev is Datadog’s North America Partner of the Year for five straight years, June 2026.
  • RapDev pairs Datadog services with ServiceNow Elite Partner status and governed AI operations.
  • APO, launched May 2026, automates ServiceNow work with auditable, policy-bound agents.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Family Leave

Equity

Hybrid Work Options

Fitness & Commuter Subsidies

SL & LT Disability

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Commuter Benefits

Relocation Assistance

Work from Home

Stock Options

Retirement Plan (5% 401k Match, IRA)

Company News

PR Newswire
Aug 11th, 2026
RapDev ranks No. 3,234 on Inc. 5000 list with 54% revenue growth over two years

RapDev has been named to the 2026 Inc. 5000 list of America's fastest-growing private companies, ranking at No. 3,234 overall and No. 114 in the Northeast region. This marks the fourth time the Boston-based company has appeared on the list. The firm has grown revenue by 54% over the past two years whilst expanding its workforce from 35 employees at the end of 2021 to 172 currently. Founded in 2019, RapDev partners with Fortune 1000 organisations on Datadog and ServiceNow implementations. The company has been named Datadog's Partner of the Year for North America for five consecutive years and recently expanded its presence in EMEA and APAC markets.

Ohsem.me
Jul 7th, 2026
RapDev expands into APAC, extending global Datadog footprint.

RapDev expands into APAC, extending global Datadog footprint. 08/07/2026 BOSTON, July 8, 2026 /PRNewswire/ - RapDev, the award-winning Datadog services partner, today announced its expansion into the Asia-Pacific (APAC) region, beginning with its first hires in Australia. The move marks the next step in RapDev's international growth strategy, following the company's push into EMEA in 2023, and signals growing global demand for RapDev's Datadog expertise. The announcement comes on the heels of RapDev being named Datadog's Partner of the Year for North America for an unprecedented fifth consecutive year at DASH in June 2026. The company has grown from 35 employees at the end of 2021 to 162 today, a more than fourfold increase in just over four years, completing over 600 Datadog deployments to date and achieving 48% hiring growth over the past year alone. In 2026, RapDev also ranked #96 on the Financial Times' Americas' Fastest Growing Companies list and #17 on the Boston Business Journal's list of Largest Software Developers in Massachusetts. "Expanding into APAC is the logical next step for us," said Ayaan Israni, Principal at RapDev. "We've proven the model in North America. We've proven it in EMEA. Enterprises in Australia and across Asia-Pacific face the same observability, security, and AI challenges as our customers everywhere, and they need a Datadog partner who operates at the necessary depth and speed. That's what we're bringing." The expansion begins with strategic hires in Australia, where RapDev will deliver the same portfolio that has made it Datadog's top North America partner five years running: deployment and migration, Managed Datadog and Managed SOC, AI observability, and governance and cost optimization. "We're hiring people who know this market, who understand the enterprise landscape here, and who can deliver with the quality and velocity that our customers have come to expect," Israni added. "Australia is the entry point, but the opportunity across APAC is significant, and we're building with that in mind." As enterprises across APAC accelerate cloud adoption and navigate the shift to AI-driven operations, RapDev is positioned to bring the Datadog expertise that has defined its work in North America and EMEA to a new market. 13/05/2026 30/04/2026 21/05/2026 27/04/2026 14/05/2026

PR Newswire
Jul 7th, 2026
RapDev expands into APAC with Australian hires after fifth consecutive Datadog Partner of the Year win

RapDev, a Datadog services partner, has expanded into the Asia-Pacific region with its first hires in Australia. The move follows the company's 2023 expansion into EMEA and comes after RapDev was named Datadog's Partner of the Year for North America for the fifth consecutive year. The company has grown from 35 employees at the end of 2021 to 162 today, completing over 600 Datadog deployments. RapDev achieved 48% hiring growth over the past year and ranked number 96 on the Financial Times' Americas' Fastest Growing Companies list in 2026. RapDev will deliver deployment and migration services, Managed Datadog, Managed SOC, AI observability, and governance and cost optimisation in the APAC market.

BusinessChief Asia
Jul 7th, 2026
#17 on the Boston Business Journal's list of Largest Software Developers in Massachusetts.

#17 on the Boston Business Journal's list of Largest Software Developers in Massachusetts. RapDev expands into APAC, extending global Datadog footprint. BOSTON, July 8, 2026 /PRNewswire/ - RapDev, the award-winning Datadog services partner, today announced its expansion into the Asia-Pacific (APAC) region, beginning with its first hires in Australia. The move marks the next step in RapDev's international growth strategy, following the company's push into EMEA in 2023, and signals growing global demand for RapDev's Datadog expertise. The announcement comes on the heels of RapDev being named Datadog's Partner of the Year for North America for an unprecedented fifth consecutive year at DASH in June 2026. The company has grown from 35 employees at the end of 2021 to 162 today, a more than fourfold increase in just over four years, completing over 600 Datadog deployments to date and achieving 48% hiring growth over the past year alone. In 2026, RapDev also ranked #96 on the Financial Times' Americas' Fastest Growing Companies list and #17 on the Boston Business Journal's list of Largest Software Developers in Massachusetts. "Expanding into APAC is the logical next step for us," said Ayaan Israni, Principal at RapDev. "We've proven the model in North America. We've proven it in EMEA. Enterprises in Australia and across Asia-Pacific face the same observability, security, and AI challenges as our customers everywhere, and they need a Datadog partner who operates at the necessary depth and speed. That's what we're bringing." The expansion begins with strategic hires in Australia, where RapDev will deliver the same portfolio that has made it Datadog's top North America partner five years running: deployment and migration, Managed Datadog and Managed SOC, AI observability, and governance and cost optimization. "We're hiring people who know this market, who understand the enterprise landscape here, and who can deliver with the quality and velocity that our customers have come to expect," Israni added. "Australia is the entry point, but the opportunity across APAC is significant, and we're building with that in mind." As enterprises across APAC accelerate cloud adoption and navigate the shift to AI-driven operations, RapDev is positioned to bring the Datadog expertise that has defined its work in North America and EMEA to a new market. SOURCE RapDev

PR Newswire
Jun 9th, 2026
RapDev wins Datadog Partner of the Year for record fifth consecutive year.

RapDev wins Datadog Partner of the Year for record fifth consecutive year. Jun 09, 2026, 14:03 ET NEW YORK, June 9, 2026 /PRNewswire/ - RapDev, the leading Datadog implementation partner, has been named the 2026 Datadog Partner Network (DPN) Partner of the Year - North America, marking an unprecedented fifth consecutive year with the title. RapDev also won the Datadog Marketplace Partner of the Year award for the second time. Datadog unveiled the award winners at its annual DASH conference. The DPN award winners are selected based on revenue contribution and growth, product and service expansion, and proven commitment to delivering innovation and value to customers, leveraging Datadog. "RapDev is a DPN Premier Partner, innovator and performance leader in North America," said Jarrod Buckley, Vice President, Channels and Alliances at Datadog. "We're proud to recognize RapDev as our North American DPN Partner of the Year for the fifth consecutive time at this year's DASH event and highly value our continued partnership." RapDev earned this year's distinction by continuing to push the boundaries of what a Datadog partner can deliver. With over 162 employees and more than 600 deployments completed to date, the company has deepened its investment across every dimension of the Datadog platform. This year, RapDev has grown its service offerings to support Datadog's AI capabilities, including Bits AI and LLM Observability, helping enterprises manage, monitor, and automate AI in production. "Five years in a row is a milestone we're incredibly proud of, but what matters more to us is what it represents: consistent, compounding impact for our customers," said Tameem Hourani, Founder of RapDev. "Observability and security are converging, AI is reshaping how operations teams work, and our customers need a partner who can move at that pace. Everything we have built, from our Managed SOC to our growing AI practice, is designed to help enterprises stay ahead of that curve." About RapDev Founded in 2019, RapDev is the go-to partner for Fortune 1000 organizations looking to accelerate and optimize their Datadog and ServiceNow implementations. As a trusted Datadog Premier Partner and ServiceNow Elite Partner, RapDev offers unparalleled expertise in implementation at scale. RapDev expertly guides organizations through their Engineering and DevOps transformations from beginning to end, with a focus on automation and AI-driven service operations. For more information, visit www.rapdev.io. SOURCE RapDev