Technical Support Specialist
Notability
Technical Support Specialist
Notability
Note-taking app for iOS and macOS
Join Notability and shape the future of learning. We’re building the next generation of tools designed not just to capture notes, but to fundamentally improve how people learn, think, and collaborate. Our app brings the natural expressiveness of paper into the digital age, empowering millions of students, educators, and professionals worldwide to organize their ideas, deepen their understanding, and achieve their goals. Our mission is simple: we help you learn.
As part of our team, you’ll help create experiences driven by empathy, exceptional design, and the belief that great ideas can come from anywhere—including you. Come help us make learning better for everyone.
We’re looking for a Technical Support Specialist to join the Notability Technical Support Team. You will work closely with our Notability users as true “frontline” specialists, focusing on being the first line of defense to the issues that are being most commonly reported. You will also work closely with the rest of our team internally by escalating certain issues, reporting on bugs, and collaborating to find solutions that best suit our users and their experience.
Note: This role is based at our headquarters in San Francisco, CA, and requires in-office attendance on Tuesdays and Thursdays in accordance with our hybrid work policy.
Your responsibilities
Requirements
For this position we are targeting a base pay between $55,000-$75,000. Actual compensation offered will be determined by factors such as job-related knowledge, skills, and experience.
This role follows a hybrid model, with a minimum of two days onsite at our downtown San Francisco office and flexibility to work remotely from home the rest of the week.
How We Work
Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives.
When We Work
We actively promote work-life balance. Our schedules are flexible, our hybrid policy supports remote work when it makes sense, and we have a “as long as you get your work done” approach to time off.
Why You'd Love Working Here
We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our office has height-adjustable desks to help us stay limber, spacious conference rooms for both small and large team meetings, and a well-stocked kitchen full of goodies to enjoy :). Our team is growing, collaborative and down to earth. We want everyone to do their best work and find passion in what they do.
Benefits
Notability is proud to be an Equal Opportunity employer committed to diversity and inclusivity in the workplace. All aspects of employment are decided on the basis of merit, qualifications, and business needs. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, national origin, disability status, protected veteran status, gender identity or any other characteristic protected by federal, state or local laws.
Note-taking app for iOS and macOS
Notability is a note-taking app for iOS and Mac that helps people capture and review information. It combines handwriting, typing, audio, and PDF annotation in a single note and can sync across devices. It differentiates itself by tightly integrating multiple input methods within one note and offering a simple, fluid interface for note-taking and reviewing. Its goal is to provide a practical, all-in-one tool for capturing, organizing, and revisiting information while expanding productivity features through next-generation solutions.
Explore more opportunities at Notability