Facilities Coordinator

Job Description

Role Purpose: CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team. As a Facilities Coordinator, you will be responsible for providing exceptional customer service and business & admin support in order to contribute to the continued growth and success of the Business. Primary Objectives and Tasks: Quality * This role is based on site Mon - Fri 8:30am - 5.00pm. * Conduct routine site inspections and identify maintenance, housekeeping, health & safety, and operational issues. * Answer calls/email for the business in a timely fashion for both vendor and client requests. * Ensure all reactive requests raised from the helpdesk on CAFM system have the correct priority/engineer assigned and close out resolution including admin and supporting reports. * Ensure communication is maintained throughout PPM & reactive tasks between Facilities Team and end user(s) through to closeout. * Liaise with Assistant FM and Senior FM daily/weekly to ensure quality of service is maintained and assist in compiling reports for KPI’s and matrix reports. These services include cleaning, waste management, landscaping, pest control, and maintenance. * When required, review Subcontractor performance data and give feedback through appropriate systems in conjunction with Contract Support. * Assist in managing RAMS and Permits for CBRE and client 3rd party suppliers & vendor visits. * Actively identify / implement innovation across the contract to enhance performance and continue to meet client expectations. People & Development * Promote and maintain CBRE culture. * Work closely with the technical & operational team offering support when required. * Effectively build & maintain relationships at all levels with internal and external customers. * Attend and participate in any relevant training courses or team meetings. * Identify improvements and efficiencies with systems and training to streamline site operations. Contract: * Alongside Contract Support, assist with the monthly customer reports (meeting SLA to 100%) * Provide comprehensive reports relating to all jobs raised through the CAFM system. * Analysis and comprehension of reports relating to CAFM system. * Monthly update of Client specific Metrics/Forecasting Model as required. * Logging hazards & customer feedback on the QHSE Management Portal * Perform any other duties or responsibilities as requested by the CM or Management Team to best serve the client’s needs. Finance: * Understand procedures and processes and operate them to the required standard. Examples of these are: * Obtaining supplier quotes and uploading onto the internal system for client approval (ABQ). * Review reports and highlight recommendations, prepare for audits, and maintain archive for site service reports, PPM & service requests. * Monitor base line activity versus out-of-scope activity, works & projects. * Updating the CBRE Performance Portal as and when required. Core Competencies: * Must have a can-do attitude & be a team player. * Organised - Works in a structured way. Thinks ahead to prioritize workload. * Computer literacy - Excel, word, & Power point. * Logical - Works in a clear and consistent & timely manner. * Attention to detail - Thorough in carrying out a task with a high degree of accuracy. * Assertiveness - Confident, effective with leading a meeting and open discussions. * Team - Be a positive member of the team demonstrating a helpful positive attitude. * Persistence - Follows through to resolution and close out of assigned tasks. * Customer and team focus - Puts customer and team needs first; always considers impact of their actions. * Flexibility - willingness to adapt and change as and when required. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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