Director - Global Client Services

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

Downtown Music is a modern global music company committed to building a more equitable music industry. As the preferred partner for some of the world’s most beloved songwriters, storied music catalogs, and emerging artists at the forefront of pop culture, we offer bespoke distribution, publishing administration, creative marketing and finance solutions to entrepreneurial creators and their partners. Downtown Music is owned and operated by Downtown Music Holdings.

How we LEAD:

Downtown Music Publishing is looking for a Global Client Services Director, to join the team and support our growing base of music publishing clients!

 

How you'll CREATE:

• Serve as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing
• Create data-based reports highlighting royalty, copyright, and sync information to be share both internally and externally
• Maintain department data resources such as Airtable, Google Drive and Salesforce
• Assist with onboarding and maintenance procedures for new and existing clients
• Handle client correspondence in a professional and timely manner
• Stay informed on industry happenings to better understand how changes can affect our business

Bring your VIBE:

• General knowledge or coursework in music business (publishing knowledge is a plus)
• Professional work experience in the music industry
• Ability to prioritize tasks and work efficiently to meet deadlines
• Very strong written and interpersonal communication skills
• Attention to detail, self-motivator with an inquisitive mindset
• Must possess strong problem-solving skills and the ability to make judgment calls
• Proficiency using Microsoft Suite / Google Suite / computer
• Experience with computer programs such as Salesforce, Airtable, Music Maestro, preferred
• Ample opportunities to work collaboratively across our various businesses
• The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
• Collaborative, open, welcoming, and inclusive culture

Perks Playlist:

Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical, dental, and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Job Category:

Commercial Services

Salary Range:

$77,350 - $100,000

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.