HR Operations Specialist - HR Shared Services

Function

HR

Our Company
 

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
 

Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
 

Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

About the Role

We are looking for a highly organized and detail-oriented Sr. Associate, HR Shared Services to join our team in India. This role is critical in providing prompt, accurate, and consistent HR support to our employees. The ideal candidate will primarily manage the end-to-end onboarding process for new hires and efficiently resolve employee inquiries through our ticketing system.

Key Responsibilities

1. Employee Onboarding 

• Manage the complete pre-boarding and onboarding lifecycle for new employees in India.

• Ensure timely collection, verification, and processing of all required new hire documentation (e.g., identity proof, education certificates, background check forms).

• Coordinate with internal teams (e.g., IT, Payroll, Facilities) to ensure a seamless Day 1 experience, including system access, equipment setup, and workspace readiness.

• Conduct HR-related induction and orientation sessions, explaining company policies, benefits, and HR processes.

• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System).

2. HR Ticket Handling and Query Resolution

• Serve as the first point of contact for HR-related queries from employees, managers, and external partners via the HR Shared Services ticketing system.

• Efficiently manage and resolve a high volume of tickets related to various HR topics, including policies, standard operating procedures (SOPs), benefits, and data changes.

• Ensure all tickets are logged, categorized, tracked, and resolved within established Service Level Agreements (SLAs).

• Escalate complex or specialized issues to the appropriate HR Centers of Excellence (CoE) or other departments, ensuring a smooth handoff and follow-up.

• Contribute to the continuous improvement of the knowledge base by documenting resolutions and frequently asked questions (FAQs).

3. Compliance and Audit Support

• Ensure strict compliance with all local Indian labor laws and company policies during the onboarding and record-keeping processes.

• Support internal and external HR audits by providing necessary documentation and data.

Qualifications and Skills

Required

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience: 3-5 years of experience in an HR Shared Services or HR Operations role, preferably with a focus on onboarding in a large-scale or multi-state environment in India.

• Knowledge: Solid understanding of core HR processes and Indian statutory compliance related to hiring and employee documentation.

• Technical Skills: Proficiency in using an HRIS (e.g., SAP SuccessFactors, Workday, Oracle) and experience with a ticketing system (e.g., ServiceNow, Zendesk).

Preferred

• Excellent written and verbal communication skills in English, with the ability to communicate clearly and professionally.

• Strong organizational skills and exceptional attention to detail.

• Proven ability to handle sensitive and confidential information with discretion.

• A strong customer service mindset, with a proactive approach to problem-solving.

• Ability to thrive in a fast-paced, high-volume environment.

About us
 

We’re a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you’re not just another employee; you’re part of a tradition of excellence and a community working towards creating a digital future.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.