IT Learning Experience Designer

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

General Description:
The IT Learning Experience Designer owns the end-to-end lifecycle of technology learning solutions, from needs analysis and experience design through development, delivery coordination, Learning Management System administration, and evaluation. Collaborating with leaders, project owners, subject matter experts, trainers, and learners, the role creates engaging, relevant, and measurable learning experiences across classroom, virtual, mobile, and eLearning formats that support business objectives and strengthen employee capabilities.

Key Responsibilities and Essential Job Functions:

• Consult with leaders, project owners, subject matter experts, and learners to identify performance needs and translate them into targeted learning solutions.
• Design, develop, and implement classroom, virtual, mobile, and eLearning experiences that support mastery, retention, engagement, and business outcomes.
• Create storyboards, scripts, scenarios, interactive modules, short videos, quick reference guides, user communications, templates, and other performance support materials.
• Manage and maintain the Learning Management System, including course content, assignments, learner records, completion information, and overall user experience.
• Coordinate training schedules, facilitators, participants, communications, and resources to support effective delivery and minimize disruption to business operations.
• Partner with department leaders and subject matter experts to curate, maintain, and retire learning content based on business and technology needs.
• Define learning objectives and advise trainers and presenters on instructional methods, learner engagement, and effective virtual and classroom delivery.
• Monitor and evaluate learning effectiveness using participation, completion, feedback, assessment, and performance data; recommend and implement improvements.
• Establish and maintain standards for instructional design, content development, delivery methods, accessibility, LMS administration, and learning measurement.
• Remain current on legal technology, adult learning practices, instructional design trends, learning platforms, and emerging tools; advise management on potential adoption.
• Manage multiple learning initiatives, priorities, schedules, and stakeholder expectations from intake through evaluation.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Key Capabilities:

• Strong consulting, needs analysis, instructional design, writing, visual design, multimedia development, and technical critical thinking skills.
• Excellent project management and organizational skills, with the ability to manage competing priorities, schedules, resources, and deadlines.
• Exceptional written and verbal communication, interpersonal, collaboration, and stakeholder management skills.
• Ability to translate complex technology concepts into clear, practical, and engaging learning experiences.
• Ability to analyze learning data and use findings to improve programs and demonstrate results.
• Ability to work independently and collaboratively in a dynamic environment.

·       Knowledge or ability to learn Microsoft Office Suite, or Microsoft 365.

Required Qualifications & Education:

• Bachelor’s degree in instructional design, education, information technology, learning and development, or a related field, or an equivalent combination of education and relevant experience.
• Five to seven years of experience spanning instructional design, learning technology, program coordination, and LMS administration in a corporate or consulting environment.
• Proven experience administering or managing a Learning Management System and working with SCORM-based content.
• Strong understanding of adult learning principles, instructional design methodologies, learning evaluation, and accessibility practices.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Experience with authoring, multimedia, and virtual delivery tools such as Articulate 360, Camtasia, Zoom, or comparable platforms.
• Strong consulting, needs analysis, instructional design, writing, visual design, multimedia development, and technical critical thinking skills.
• Excellent project management and organizational skills, with the ability to manage competing priorities, schedules, resources, and deadlines.
• Exceptional written and verbal communication, interpersonal, collaboration, and stakeholder management skills.
• Ability to translate complex technology concepts into clear, practical, and engaging learning experiences.
• Ability to analyze learning data and use findings to improve programs and demonstrate results.
• Ability to work independently and collaboratively in a dynamic environment.

Preferred Qualifications & Education:

• Law firm or legal industry experience and knowledge of legal technology training requirements is strongly preferred.
• Familiarity with ServiceNow is preferred.
• eLearning instructional design or learning technology certification is a plus.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [email protected].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.