Cube is on a mission to help every company hit their numbers.

The world has evolved, but business planning has not. Most Finance teams still manage their planning and analysis in spreadsheets, yet the ones who replace them end up going back over 80% of the time. Cube is a cloud-based FP&A platform that helps companies hit their numbers without sacrificing their spreadsheets.

Cube is backed by top-tier investors such as Battery Ventures and Mayfield. Together, we’re building a culture that challenges and celebrates everyone with a path to growth. We’re guided by our company values to stay Nimble, keep our approach focused and Simple, create Joyful moments for ourselves and our customers, remember that we’re all Human, and be as Impactful as we can! As we enter our next phase of growth, we believe having the right Cubers on our team will be the reason we win.

Note: This position requires working onsite at our New York office Tuesday through Thursday.

About the role

We are seeking an experienced and visionary enablement and practice leader to help elevate and transform our Professional Services team as we establish a true customer experience center of excellence at Cube.  

The Customer Experience Enablement Manager will be responsible for enhancing the skills and competencies of the post-sales team, improving consistency and quality of service delivery through knowledge management and team enablement, as well as evolving our service delivery methods through innovation and process improvement. Additionally, this person will develop and maintain a center of excellence within the Professional Services team.

This is a highly collaborative role that will partner closely with leadership and front-line team members to shape, document and enable team members on Cube’s best practices. This role reports to the Director of Enablement. 

4 Areas of Responsibility

1. Onboarding

2. Ongoing training

3. Knowledge & Asset management

4. Process evaluation & optimization

You could be a great fit if:

• You’ve developed and implemented a comprehensive roadmap with clear objectives and milestones to elevate service delivery. 

• You’ve established and maintained a robust repository of best practices, case studies, industry insights, and success stories. 

• You’ve created and maintained internal and customer-facing assets (think: email templates, slide decks, project plans, collusion design documentation, task lists, etc.)

• You’ve previously ensured all assets are up-to-date, easily accessible, and aligned with best practices and company standards at a former start-up. 

• You’ve designed and delivered advanced training programs to focus on solution consulting, project management, and technical skills relevant to Professional Services. 

• You’ve organized workshops, seminars, and ongoing professional development opportunities for team members. 

• You’ve consistently identified and implemented opportunities to refine and optimize Professional Services processes. 

• You’ve developed and maintained feedback loops to gather input from clients and internal teams for ongoing process enhancements. 

• You’ve developed key performance indicators (KPIs) to measure the success and impact of the Professional Services Practice. 

• You’ve regularly reported on progress, challenges, and successes to senior leadership. 

Bonus skills

• 🎓 You have a Bachelor’s degree in Finance or have a solid grasp of financial planning and analysis (FP&A) principles and software. 

• 🤗 You have at least seven years of experience in customer success or professional services

• 📈 You’ve worked at a B2B SaaS start-up and have a deep understanding of project management and implementation methodologies.

• 📝 You’re proficient in creating and maintaining standardized internal and customer-facing assets. 

The base salary range for this role is: $125,000-$140,000 USD.  This range applies to candidates who can commute to our New York office.

The expectations above are meant to represent the ideal candidate, but if you don’t meet all of them and think you’d be a great fit for this role, please apply. This position is open to candidates who are authorized to work in the United States. Immigration sponsorship is not available at this time.

Benefits

• Our flexible paid vacation and sick/mental health time guidelines help you get the time and space you need.

• We have a number of Flex Days built in throughout the year when everyone at Cube can use the day to catch up on a project, take a customer call/demo, or recharge at home or in your community.

• We offer stock options to all full-time employees of Cube, as we want you to be connected to the success of the company. 

• We provide medical, vision, and dental insurance options, including FSA/HSA options plus free memberships to OneMedical, Teledoc, and Talkspace.

• We give up to 12 weeks of paid parental leave.

• We offer each Cuber a $100 learning budget to spend on books, classes, or events that support your development

• You’ll be joining an experienced team of tech startup leaders who are eager to work with you and provide support and mentorship!

• You’ll work for a company that our customers are truly excited about!

Our Company Values

• Nimble: Our flexibility is an asset. It means we’re always learning, staying receptive to feedback, and making changes quickly. We learn from our customers just like they learn from us.

• Simple: We’re thoughtful and make decisions that favor quality over quantity. Focus is our focus. To quote Einstein, “If you can’t explain it simply you don’t understand it well enough." Simplicity is also synonymous with clarity in our context - there are many things we could focus on, but prioritizing and communicating clearly will make a huge impact on us.

• Joyful: Our product elevates people in unsung roles - as a company, we want to create joyful experiences for our customers, teammates, candidates, and community, by creating connections and taking time to celebrate the impact we make.

• Human: We’re a group of humans building products for humans. The way we operate, communicate and collaborate is thoughtful and empathetic.

• Impactful: We’re not satisfied with doing what’s expected. We strive to go above and beyond, taking the lead to make a meaningful difference for our customers.

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