Full-Time

Customer Experience Enablement Manager

Posted on 7/29/2024

Cube

Cube

51-200 employees

Spreadsheet-native platform for financial planning

Enterprise Software
Financial Services

Compensation Overview

$125k - $140kAnnually

Senior, Expert

New York, NY, USA

Requires onsite presence in New York office Tuesday through Thursday.

Category
Customer Experience
Customer Success & Support
Required Skills
Management
Requirements
  • You’ve developed and implemented a comprehensive roadmap with clear objectives and milestones to elevate service delivery.
  • You’ve established and maintained a robust repository of best practices, case studies, industry insights, and success stories.
  • You’ve created and maintained internal and customer-facing assets (think: email templates, slide decks, project plans, collusion design documentation, task lists, etc.)
  • You’ve previously ensured all assets are up-to-date, easily accessible, and aligned with best practices and company standards at a former start-up.
  • You’ve designed and delivered advanced training programs to focus on solution consulting, project management, and technical skills relevant to Professional Services.
  • You’ve organized workshops, seminars, and ongoing professional development opportunities for team members.
  • You’ve consistently identified and implemented opportunities to refine and optimize Professional Services processes.
  • You’ve developed and maintained feedback loops to gather input from clients and internal teams for ongoing process enhancements.
  • You’ve developed key performance indicators (KPIs) to measure the success and impact of the Professional Services Practice.
  • You’ve regularly reported on progress, challenges, and successes to senior leadership.
  • You have a Bachelor’s degree in Finance or have a solid grasp of financial planning and analysis (FP&A) principles and software.
  • You have at least seven years of experience in customer success or professional services.
  • You’ve worked at a B2B SaaS start-up and have a deep understanding of project management and implementation methodologies.
  • You’re proficient in creating and maintaining standardized internal and customer-facing assets.
Responsibilities
  • Onboarding
  • Ongoing training
  • Knowledge & Asset management
  • Process evaluation & optimization

Cube Software provides a platform for financial planning and analysis (FP&A) that integrates seamlessly with Excel and Google Sheets. This allows finance teams to use familiar spreadsheet interfaces while benefiting from a structured system designed for managing financial data. The platform helps businesses of all sizes to plan, analyze, and adapt to changes in the market effectively. Cube operates on a subscription model, offering different tiers to meet the varying needs of organizations. Unlike many competitors, Cube focuses on enhancing workflows for finance professionals by combining the ease of spreadsheets with advanced FP&A tools, aiming to streamline financial processes and improve decision-making.

Company Stage

Late Stage VC

Total Funding

$63.2M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

5%

1 year growth

1%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cube raised $30M in Series B funding, boosting its growth potential.
  • Increased demand for cloud-based FP&A solutions supports Cube's cloud-native platform.
  • Growing interest in real-time data analytics aligns with Cube's integration features.

What critics are saying

  • Emerging FP&A platforms with similar integrations may threaten Cube's market share.
  • Rapid AI advancements require Cube to innovate continuously to stay competitive.
  • Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

What makes Cube unique

  • Cube integrates FP&A automation with familiar tools like Excel and Google Sheets.
  • Cube offers a spreadsheet-native platform, enhancing user adoption and ease of use.
  • Cube combines enterprise-level performance with the flexibility of spreadsheets.

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Benefits

Digital-first

Flexible PTO

First Fridays

Early-stage equity

Female-founded

Benefits, and then some

INACTIVE