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Full-Time

Customer Experience Enablement Manager

Confirmed live in the last 24 hours

Cube

Cube

51-200 employees

Spreadsheet-native FP&A platform integration

Consulting
Enterprise Software
Fintech
Financial Services

Compensation Overview

$125k - $140kAnnually

Senior, Expert

New York, NY, USA

Category
Customer Experience
Customer Success & Support
Required Skills
Management
Requirements
  • You’ve developed and implemented a comprehensive roadmap with clear objectives and milestones to elevate service delivery.
  • You’ve established and maintained a robust repository of best practices, case studies, industry insights, and success stories.
  • You’ve created and maintained internal and customer-facing assets (think: email templates, slide decks, project plans, collusion design documentation, task lists, etc.)
  • You’ve previously ensured all assets are up-to-date, easily accessible, and aligned with best practices and company standards at a former start-up.
  • You’ve designed and delivered advanced training programs to focus on solution consulting, project management, and technical skills relevant to Professional Services.
  • You’ve organized workshops, seminars, and ongoing professional development opportunities for team members.
  • You’ve consistently identified and implemented opportunities to refine and optimize Professional Services processes.
  • You’ve developed and maintained feedback loops to gather input from clients and internal teams for ongoing process enhancements.
  • You’ve developed key performance indicators (KPIs) to measure the success and impact of the Professional Services Practice.
  • You’ve regularly reported on progress, challenges, and successes to senior leadership.
  • You have a Bachelor’s degree in Finance or have a solid grasp of financial planning and analysis (FP&A) principles and software.
  • You have at least seven years of experience in customer success or professional services.
  • You’ve worked at a B2B SaaS start-up and have a deep understanding of project management and implementation methodologies.
  • You’re proficient in creating and maintaining standardized internal and customer-facing assets.
Responsibilities
  • Onboarding
  • Ongoing training
  • Knowledge & Asset management
  • Process evaluation & optimization

Cube Software provides a spreadsheet-native FP&A platform that integrates with existing tech stacks, offering centralized data management and streamlined reporting and analytics. The platform combines the familiarity of Excel and Google Sheets with purpose-built FP&A capabilities to automate tasks and facilitate data-driven decision-making.

Company Stage

Series B

Total Funding

$52.9M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-5%

2 year growth

54%
Simplify Jobs

Simplify's Take

What believers are saying

  • Cube's recent $30M Series B funding round provides significant capital for growth and product development.
  • The company's focus on mid-market FP&A software positions it well to capture a niche market with specific needs.
  • The launch of the Android version of Modern Warships shows Cube's ability to diversify its product offerings.

What critics are saying

  • The competitive landscape for FP&A software is intense, with many established players potentially overshadowing Cube.
  • Rapid growth and multiple funding rounds may lead to scaling challenges and operational inefficiencies.

What makes Cube unique

  • Cube focuses on financial planning and analysis (FP&A) software specifically for mid-market companies, unlike broader financial software solutions.
  • The appointment of Suresh Bala, a former Workday executive, to lead product innovation indicates a strong commitment to enhancing their product capabilities.
  • Cube's rapid ARR growth of 400% highlights its effectiveness and strong market demand.

Benefits

Digital-first

Flexible PTO

First Fridays

Early-stage equity

Female-founded

Benefits, and then some