Full-Time

Operations Program Manager

Tax Products

Confirmed live in the last 24 hours

Stripe

Stripe

10,001+ employees

Online payment processing solutions provider

Fintech
Financial Services

Senior

Remote in USA

Category
Project Management
Business & Strategy
Required Skills
Product Management
SQL
Splunk
Data Analysis
Requirements
  • 8+ years of experience in operational, product, consulting, or project management roles.
  • A strong sense on how to scale great user experiences and can design and continuously improve operational processes.
  • A history of building scaled, proactive, users-first support solutions.
  • Have experience executing and delivering complex operational projects working directly with diverse, distributed teams and their cross-functional stakeholders
  • Enjoy a fast-paced work environment and crafting rapid and strategic fixes to high intensity, sensitive problems.
  • You have strong written and verbal communication skills with strong empathy for solving user problems.
  • Data driven decision making is your happy place.
  • Are comfortable navigating through ambiguity, and have a keen eye for detail and a high bar for quality.
  • Have a tactical, empathetic mindset and are a curious, resourceful, self-starter.
  • Proficiency in SQL, Splunk or equivalent query languages
  • PMP certification or other relevant business management certifications
  • Previous Tax, regulatory, or compliance experience or experience in a high growth technology company
  • Comfort with some technical troubleshooting
Responsibilities
  • Build scaled support and continuous improvement for product & process launches including working with cross-functional teams to stand up user-facing, vendor, and internal documentation, training, and workflows, along with support forecasting and associated planning
  • Manage the completion of milestones and delivery of large-scale, cross-functional, user-facing and internal initiatives.
  • Prepare data analytics to monitor trends on key user support indicators of product health and deliver data-driven product and support improvements
  • Refine tools, strategize and organize processes and education to increase the quality of the user experience; identify and prevent possible gaps in compliance with regulatory standards and successfully collaborate with multiple Stripe teams to execute proactive prevention strategies and action plans.
  • Manage the end-to-end life cycle of tax reporting product launches; including scoping requirements and features, design review, testing, launch, post-launch support, and product and support feedback and improvements.

Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, particularly in e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on transaction volume. Its offerings include payment acceptance, billing management, marketplace payment solutions, business incorporation services, fraud prevention tools, financing options, and identity verification solutions. Stripe's goal is to streamline online transactions for businesses of all sizes, ensuring they can manage payments efficiently and securely.

Company Stage

Private

Total Funding

$8.5B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

7%

1 year growth

31%

2 year growth

29%
Simplify Jobs

Simplify's Take

What believers are saying

  • Stripe's partnership with Allium positions it as a leader in blockchain analytics.
  • Stripe's collaboration with Puzzle streamlines financial operations for businesses.
  • Stripe's integration with Buy Me a Coffee expands its reach in the creator economy.

What critics are saying

  • Increased competition from AI-powered fintech startups like Puzzle.
  • Integration with Aptos exposes Stripe to cryptocurrency market volatility.

What makes Stripe unique

  • Stripe offers a comprehensive suite of payment APIs for online businesses.
  • Stripe supports a wide range of clients, from startups to large enterprises.
  • Stripe's integration with Aptos enhances its position in the DeFi space.

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Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.