Full-timeManhattan, New York, NY, USA$60k - $70kIn-person
About the Job
Requirements
Excellent verbal and written communication skills to build rapport quickly.
Ability to listen actively and respond with empathy in sensitive or emotional conversations.
Comfort working in a fast-paced, goal-driven environment.
Experience with a customer relationship management system; Salesforce is preferred.
Proficiency in Microsoft Word, Excel, and Outlook.
Responsibilities
Conduct intake conversations to assess each lead’s 9/11 exposure, medical conditions, and eligibility for the Victim Compensation Fund.
Sign up eligible leads as clients whenever possible.
Inform clients about the claims process, including timelines and required documentation.
Monitor and manage a pipeline of new and existing leads through the Salesforce dashboard, prioritizing promising opportunities.
Maintain accurate and current Salesforce records, including lead status, notes, and next steps.
Follow up by phone, text, and email to move leads forward and identify additional potential claims.
Work toward individual and team goals.
Respond promptly to internal messages in email, Slack, and Salesforce.
Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program and the Victim Compensation Fund.
Identify and pursue new opportunities to reach members of the 9/11 community.
Take on special projects as assigned.
Desired Qualifications
Prior experience in intake, sales, client services, or call-center work.
A bachelor’s degree.
PURPOSE: The Outreach Coordinator is the first point of contact for 9/11 responders, survivors, and their families seeking help with the September 11th Victim Compensation Fund (VCF). You will speak with prospective clients about their 9/11 exposure, illnesses, and proof of presence; determine whether they are eligible; and guide eligible clients through sign-up.
JOB RESPONSIBILITIES:
Conduct intake conversations to assess each lead’s 9/11 exposure, medical conditions, and eligibility for the VCF.
Sign up eligible leads as clients whenever possible
Inform clients about the claims process to set expectations regarding the timeline and required documentation
Monitor and manage your pipeline of new and existing leads through your Salesforce dashboard, prioritizing the most promising opportunities
Keep Salesforce records accurate and current, including lead status, notes, and next steps
Follow up consistently by phone, text, and email to move leads forward and uncover additional potential claims
Work toward clear individual and team goals
Respond promptly to internal messages in email, Slack, and Salesforce
Represent the firm at outreach events to educate the 9/11 community about the World Trade Center Health Program (WTCHP) and the VCF
Identify and pursue new opportunities to reach members of the 9/11 community
Take on special projects as assigned
JOB REQUIREMENTS:
Excellent verbal and written communication skills, with the ability to build rapport quickly
Proven ability to listen actively and respond with empathy in sensitive or emotional conversations
Comfort working in a fast-paced, goal-driven environment
Experience with a CRM (Salesforce preferred) and proficiency in Microsoft Word, Excel, and Outlook
Prior experience in intake, sales, client services, or call-center work preferred
Bachelor’s degree preferred
SALARY: $60,000 - $70,000
WHO WE ARE:
At Barasch & McGarry, our mission is to improve the lives of the 9/11 community and lead the way in protecting victims’ legal rights. As passionate advocates and legal representatives, we ensure victims access the healthcare and compensation they deserve through the World Trade Center Health Program and the 9/11 Victim Compensation Fund. Our deep-rooted connection to the 9/11 community drives our commitment to providing compassionate, professional, and responsive client care. Joining our team means being part of a firm with an unmatched reputation built on decades of advocacy, integrity, and dedication to those we serve.
Barasch & McGarry is an equal opportunity employer, where employment is based upon personal capabilities and qualifications and is in compliance with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against team members, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, transgender status, actual or perceived sexual orientation, national origin, alienage or citizenship status, marital status, familial status, caregiver status, military status, including past, current, or prospective service in the uniformed services, genetic information, victim of domestic violence status, sexual or reproductive health decision making, actual or perceived physical or mental disability or any other protected characteristic as established by law.