Relevant work experience in security, research, analysis, investigations, or customer service.
Ability to send informative emails and action alarms on time.
Ability to think critically and learn quickly, and to multitask.
Attention to detail and organization.
Ability to work in a fast-paced environment, independently or as part of a team.
Excellent written and verbal communication skills.
Strong customer service skills.
Ability to think quickly, multitask, problem solve, prioritize, and coordinate responses in a fast-paced work environment.
Responsibilities
Provide customer service and respond promptly to incidents, alarms, notifications, and calls for service.
Conduct communications, including emails, phone conversations, and personal interactions, confidentially, courteously, and professionally, and document them appropriately.
Maintain knowledge of SOC-specific standard operating procedures.
Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations.
Investigate and respond promptly to alarms.
Evaluate and process information from available sources and respond using appropriate communication and dispatch procedures.
Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services, including EMTs and fire departments.
Participate regularly in security and safety training programs, drills, and tabletop exercises to maintain current SOC competencies.
Write accurate and concise reports for team members and department supervisors.
Desired Qualifications
College or university degree.
Previous Security Operations Centre (SOC) experience.
Proficiency in Microsoft Office suite applications.
Familiarity with access control systems, CCTV monitoring systems, and incident management platforms.
Experience with security applications including Lenel and Genetec.
Job Description
Position Summary
We are looking for a Global Security Operations Centre (GSOC) Operator to join our team. You will be responsible for monitoring physical security functions, detecting and assessing threats, reporting incidents, and determining impacts on business operations, employees, and facilities. Situations monitored and actioned can result from technical failures, extreme weather, political instability, crime, or terrorism.
You will use various tools to accomplish these functions, such as global access control and alarm monitoring systems, integrated video monitoring systems, enhanced visitor management systems, and in-house applications.
Essential Functions / Responsibilities
Provide excellent customer service and ensure timely response to incidents, alarms, notifications, and calls for service
Ensure that all forms of communication, such as emails, phone conversations, and personal interactions, are conducted in a confidential, courteous and professional manner and documented appropriately
Maintain knowledge of the SOC-specific standard operating procedures
Manage life safety, alarm, communications, reporting, video management, and access control functions at designated locations
Investigate and respond to alarms promptly
Evaluate and process information received from all available sources, and respond with appropriate communication and dispatch procedures
Communicate security issues or emergencies by escalating information to department leadership, local law enforcement, and emergency services, such as EMTs, Fire Departments, etc
Regularly participate in security/safety training programs to stay current on critical SOC responsibilities and competencies, including drills and tabletop exercises
Write accurate and concise reports for team members and department supervisors
Other duties as assigned
Knowledge, Skills, and Abilities
Ability to send out informative emails and action alarms on time
Ability to think critically
A quick learner with the ability to multi-task
Attentive, organised, and detail-oriented
Comfortable working in a fast-paced environment
A strong team player with the ability to work independently as needed
Excellent written and verbal communication skills
Strong customer service skills
Ability to think quickly, multi-task, problem solve, prioritise and coordinate responses in a fast-paced work environment.
Qualifications
Relevant work experience in security, research, analysis, investigations or customer service
College / University degree preferred
Previous Security Operations Centre (SOC) experience preferred
Proficiency in Microsoft Office suite applications preferred
Familiarity with access control systems, CCTV monitoring systems, and incident management platforms. Experience with security applications including Lenel and Genetec is preferred
Additional Information
Interview Process
Initial call with our Talent Acquisition team member
Timed written assessment (arranged at a time that suits you) to test writing and analytical capability
Panel interview with some of the team members and hiring managers at Sibylline
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you feel you meet some of the requirements and can offer a unique perspective to this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.