Evolution Security

Installs electronic security and fire-safety systems

Service Coordinator - Contracts

Contract ManagementConfirmed live in the last 24 hours

ContractMarlow, UKIn-person

About the Job

Requirements

Proven work experience in a similar role, ideally within an engineering environment.
Very strong organisational skills, including multitasking, time, and diary management.
Ability to work independently as well as with the wider team.
IT literacy, particularly Microsoft Office and customer relationship management systems.

Responsibilities

Ensure service contracts and associated responsibilities are carried out efficiently and in a timely manner, and provide support to other departments when required.
Renew service contracts and Software Support Agreements, including agreements for Ireland, and analyse the profitability of contracts.
Determine additions to or reductions in systems over the previous 12–18 months.
Source quotes for third-party agreements, software support, and subscriptions.
Prepare proposals for new agreements.
Invoice maintenance agreements annually, bi-annually, quarterly, bi-monthly, or monthly.
Update the invoicing schedule on AM.
Order third-party services sold as part of maintenance agreements.
Order software support and subscriptions.
Report invoicing figures.
Prepare monthly maintenance forecasts for the UK, Ireland, and BV.
Add contracts to and maintain SAP.
Prepare won and lost reports for the UK, Ireland, and BV.
Log maintenance orders on the Order Log for personal quotes and those prepared by the Sales Team.
Calculate increases to call-out rates when appropriate.
Maintain customer details.
Resolve invoice queries and raise credit notes.
Check service invoices entered into SAP and circulate them to the team for corrections.
Produce analysis of monthly invoicing.
Calibrate multimeters and battery testers; issue and recall equipment from engineers and issue replacements.
Raise purchase orders, dispatch equipment to suppliers for calibration, and maintain calibration records.
Support SAP project development and prepare for transferring services across.
Act as the point of contact for the accounts department for service finance queries.
Complete client presentations weekly or monthly and present as required.
Assist with service department invoice training.

Service Coordinator - Contracts

Evolution Security · Marlow, United Kingdom · Full-time · Posted 2026-07-22

Workplace: on_site

Department: Service

Description

Working as part of a team, you will ensure that all service contracts and the below responsibilities are carried out in an efficient and timely manner. At times you may also be required to provide support to other departments. This role requires a great deal of initiative and autonomy.

Responsibilities

Your role is to fulfil the list below but not limited too:

Service contract renewals and Software Support Agreements (plus SSAs for Ireland) & analysing the profitability various contracts
Determining any additions or reductions to the systems in the previous 12-18 months
Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
Preparing proposals for the new agreements
Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
Updating the invoicing schedule on AM
Ordering Third-Party Services sold as part of the maintenance agreements.
Ordering Software Support and Subscriptions
Reporting invoicing figures
Monthly maintenance forecast (for UK, Ireland & BV)
Adding contracts to and maintaining SAP
Won & lost report (for UK, Ireland & BV)
Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
Calculating increases to call-out rates when appropriate
Maintaining the customer details
Resolving invoice queries / raising credit notes
Checking the input of the service invoices onto SAP and circulating to the Team for corrections
Producing analysis of the monthly invoicing
Calibration of multi meters and battery testers: issuing and recalling equipment from the engineers and issuing replacements
Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
SAP – project development and preparation for transferring services across
Point of contact for accounts department for all service finance queries
Completion of client presentations – weekly/ monthly. Presenting as required
Assisting with service department invoice training

Requirements

Proven work experience in a similar role, ideally within an Engineering environment
Very strong organisational skills, including multitasking, time, and diary management
Ability to work on their own, as well as with the wider team
IT literacy, particularly MS Office and CRM systems

Benefits

We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success.
25 days annual leave, plus local bank holidays
Company pension scheme
2 private health insurances
Optional annual private wellbeing and health screening appointment fully funded by Evolution
Employee assistance programme which offers 24/7 access to free health and wellbeing support
Life Assurance from day 1 (4x salary)
Competitive salary and commission scheme

Apply

Apply at Evolution Security

About the Company

Evolution Security

Installs electronic security and fire-safety systems

Evolution Security designs, installs and maintains electronic security and fire-safety systems for organizations with individual buildings and multi-site estates. It brings access control, surveillance cameras and intruder detection together with fire protection, tailoring systems to each customer's operational requirements. Customers buy design and installation, then use service, maintenance and technical support to keep equipment working and adapt it as their sites change. Its projects span commercial buildings, data centres and public-sector facilities across the UK and international markets. Founded in 1996, Evolution is headquartered in Marlow, Buckinghamshire, United Kingdom.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Marlow, United Kingdom
Founded: 1996

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