Contract
Service Coordinator
Contracts
Evolution Security
No salary listed
Marlow, UK
In Person
Category
 Legal & Compliance (1) |
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Required Skills
Microsoft Office
Forecasting
SAP Products
Requirements
- Proven work experience in a similar role, ideally within an engineering environment.
- Very strong organisational skills, including multitasking, time management, and diary management.
- Ability to work independently as well as with the wider team.
- IT literacy, particularly with Microsoft Office and customer relationship management systems.
Responsibilities
- Renew service contracts and Software Support Agreements, including Software Support Agreements for Ireland, and analyse contract profitability.
- Determine additions or reductions to systems over the previous 12–18 months.
- Source quotes for third-party agreements, software support, and subscriptions.
- Prepare proposals for new agreements.
- Invoice maintenance agreements on annual, semi-annual, quarterly, bi-monthly, or monthly schedules.
- Update the invoicing schedule on AM.
- Order third-party services sold as part of maintenance agreements.
- Order software support and subscriptions.
- Report invoicing figures.
- Prepare the monthly maintenance forecast for the United Kingdom, Ireland, and BV.
- Add contracts to and maintain them in SAP.
- Prepare won and lost reports for the United Kingdom, Ireland, and BV.
- Log maintenance orders on the Order Log for personal quotes and quotes prepared by the Sales Team.
- Calculate increases to call-out rates when appropriate.
- Maintain customer details.
- Resolve invoice queries and raise credit notes.
- Check service invoice entries in SAP and circulate them to the team for corrections.
- Produce analysis of monthly invoicing.
- Calibrate multimeters and battery testers by issuing and recalling equipment from engineers and issuing replacements.
- Raise purchase orders, dispatch equipment to suppliers for calibration, and maintain calibration records.
- Support SAP project development and prepare for transferring services across.
- Act as the point of contact for the accounts department for service finance queries.
- Complete weekly and monthly client presentations and present them as required.
- Assist with service department invoice training.
Desired Qualifications
- Experience in a similar role within an engineering environment.