Practice Assistant 2

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join the Mass General Brigham Cancer Institute (MGBCI) as a Practice Assistant II in our Infusion Unit at Mass General Hospital!

This position offers a unique full‑time schedule:

Friday: 12:00 PM - 8:30 PM
Saturday & Sunday: 8:00 AM – 6:30 PM
Monday: 7:00 AM – 5:30 PM

Evening and Weekend shift differentials apply.

As a Practice Assistant II, you’ll play a vital role in creating a welcoming, well‑coordinated experience for patients and families while supporting clinicians in a fast‑paced, mission‑driven environment.

Essential Functions:

-Greet and assist patients at the front desk. Performs tasks that are related to patient visits including scheduling, check-in, check-out duties.

-Make patient appointments and maintain appointment records.

-Answer telephones, assist callers with routine inquiries, and schedule appointments.

-Process patient billing forms and scan documents to patient medical record/EPIC.

-Call for patient medical records and laboratory test results.

-Open and distribute unit mail or faxes.

-May be required to accept co-payments.

-Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

-Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).

-Provides assistance and training to others in these areas.

-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
2-3 years office experience required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Onsite55 Fruit Street

Pay Range

$17.71 - $24.94/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework