Senior Professional Services Consultant - Business Performance Assessment

Hybrid: Hoffman Estates, IL, Austin, TX or Blue Ash, OH

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

The Senior Business Process Consultant is an experienced client-facing individual contributor who leads complex Business Performance Assessments, diagnoses cross-functional dealership challenges, and converts operational, financial, workflow, and solution-utilization insights into prioritized recommendations. The role is accountable for identifying the right opportunities, gaining customer commitment, and helping translate those opportunities into measurable business outcomes, rather than simply identifying more findings. The Senior Consultant serves as a trusted advisor to dealership leaders, builds a compelling case for change, and coordinates with CDK partners to advance practical recommendations and qualified opportunities.

Responsibilities & Essential Functions

• Lead complex, multi-department Business Performance Assessments with Dealer Principals, General Managers, Controllers, and department leaders.

• Diagnose root causes across Accounting, Fixed Operations, Variable Operations, and F&I by evaluating KPIs, financial drivers, workflows, controls, system utilization, and business practices.

• Establish performance baselines and quantify the operational and financial impact and return on investment of proposed improvements.

• Develop integrated, prioritized recommendations that distinguish customer-led actions from opportunities requiring additional Consulting or CDK support.

• Facilitate executive-level readouts that clearly communicate findings, risks, opportunities, expected value, customer decisions, commitments, owners, and next steps.

• Gain customer commitment to action and coordinate follow-through so recommendations move from assessment to implementation and measurable value realization.

• Identify and qualify strategic customer opportunities through consultative discovery and collaborate with Sales, Customer Success, Professional Services, Product, and Support to progress appropriate solutions.

• Manage stakeholder alignment, expectations, documentation, action plans, and follow-up across complex concurrent engagements.

• Use AI-enabled and emerging tools to improve assessment quality, insight generation, documentation, and delivery speed while applying sound human judgment and validation.

• Recognize patterns across engagements and provide feedback that strengthens assessment methods, solution positioning, and customer value realization.

• Coach Business Process Consultants through peer review, joint engagements, and practical guidance; this role does not have direct reports.

• Independently manage a portfolio of concurrent engagements, priorities, travel, and deliverables in accordance with team standards.

Required Job Skills & Qualifications

• Typically 7 or more years of experience in retail automotive dealership operations, automotive consulting, business process improvement, or a related field.

• Broad dealership operational expertise across multiple functions, with depth in Accounting, Fixed Operations, Variable Operations, and/or F&I.

• Demonstrated success leading complex assessments and translating operational and financial analysis into measurable improvement recommendations.

• Strong understanding of dealership KPIs, financial drivers, operational controls, process dependencies, and solution utilization.

• Advanced consultative discovery, executive presentation, facilitation, influence, and relationship-management skills.

• Ability to quantify business impact, develop a compelling ROI, gain customer commitment, and connect customer challenges to relevant solutions.

• Ability to navigate ambiguity, prioritize competing opportunities, and independently manage complex customer engagements.

• Demonstrated ability to coach peers and raise the quality and consistency of team deliverables without formal authority.

• Strong written communication, documentation, organization, learning agility, and cross-functional collaboration skills.

• Ability to use AI-enabled tools responsibly to improve the quality and scalability of professional services delivery.

• Willingness and ability to travel if needed.

• Valid driver’s license and ability to rent and safely operate a vehicle; valid passport for travel within North America and the Caribbean, as required.

Preferred Skills & Qualifications

• Experience in dealership management or a senior functional leadership role.

• Prior automotive consulting, performance improvement, process mapping, or financial analysis experience.

• Experience with CDK or comparable dealership technology and solution adoption across multiple departments.

• Experience partnering with Sales to develop, qualify, and advance complex opportunities.

• Bachelor’s degree in Business, Accounting, Finance, Operations, Automotive Management, or a related field, or equivalent practical experience.

• Experience with analytics, workflow automation, AI-enabled tools, or business intelligence platforms

Salary: $92,000K-$106,000K + Annual Bonus

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.