UF Health

Medical Assistant / Customer Service Representative - ENT Downtown

Clinical Support & Patient AdministrationUpdated on Nov 10

Full-timeJacksonville, FL, USANo salary listed

About the Job

Requirements

One year of medical assistant experience is required.
A Certified Medical Assistant (CMA) certification is required within six months of hire.
Basic Life Support (BLS) certification is required at the time of hire.
Completion of a Medical Assistant program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board is required.
A high school diploma or GED equivalent is required at the time of hire.

Responsibilities

Receive and direct electronic, in-person, and telephone messages to appropriate personnel.
Contact other departments, physicians, patients, and outside organizations as needed for departmental or practice operations.
Provide customer service to patients, families, representatives, and members of the treatment team.
Maintain patient scheduling functions and set appointments according to established guidelines.
Interview patients and complete the registration process for the specific service.
Enter patient dispositions, diagnostic codes, patient orders, charges, and payments in the electronic medical record.
Perform cashiering functions for co-payments and other patient payments or collections, and perform routine departmental clerical duties as needed.
Perform venipuncture and administer routine, non-controlled medications.
Administer medication as directed by and under the direct supervision of a licensed physician.
Collect routine laboratory specimens as directed by the provider.
Perform basic laboratory procedures, including aseptic procedures, and take patients’ vital signs.
Travel up to 25% as required.

Desired Qualifications

Two to four years of clerical or customer service experience, ideally in a healthcare-related industry.
One year of experience with third-party payors and computer experience entering data and reviewing patient demographic material.
A Medical Terminology Certificate, preferred within 30 days.

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Receives and directs messages, (electronic, in person and

telephone calls) to the appropriate personnel. Makes contacts

to other departments, physicians, patients and other outside

organizations as necessary for the departmental/practice

operations.

Provides excellent customer service for

patients/families/representatives and other members of the

treatment team.

Maintains patient scheduling functions, and sets patient

appointments through established guidelines.

Interviews and completes the registration process for patients

utilizing the specific service.

Keys patient dispositions, diagnostic codes, patient orders,

charges and payments as defined in the electronic medical

record.

Performs cashiering functions as it relates to co-payments or

other patient payments/collections. May perform routine

clerical duties for the department.

Perform venipuncture and administer routine, non-controlled

medications.

Administer medication as directed by and under the direct

supervision of licensed physician.

Collect routine laboratory specimens as directed by the

provider.

Perform basic laboratory procedures including aseptic

procedures and taking patient's vital signs.

Travel Required -up to 25%

Qualifications

Experience Requirements: 1 year-Medical assistant required

Preferred Experience - 1: 2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry

Preferred Experience - 2: 1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material

Certifications: Certified Medical Assistant (CMA) required within 6 months Basic Life Support (BLS) required at time of hire Medical Terminology Certificate - preferred -within 30 days

**Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board. Education: High School Diploma / GED equivalent required at time of hire

About the Company

UF Health

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